1. Library & IT Self-Help

Find answers to your Library & IT questions 

Advanced Search             

To search for a phrase use quotation marks e.g. “opening hours”

To search for all variations of a word use * as a wildcard e.g. comput*

Can't find what you're looking for?    

Call us on 01752 588588

Email  LibraryandITenquiries@plymouth.ac.uk  

Log on IT Self-Service 

Library Updates: 




2. Menu

Welcome to Library & IT Self-Help

Find answers to your Library & IT questions.

Use the search box to search across the database or the left hand menu to browse. 

2.1. Online Resources

The university library subscribes to a large selection of electronic resources including full text journal packages, e-books, and subject-related bibliographic databases. 

All staff and students of Plymouth university have free access to these resources. In order to get the full access rights always access them through the portal and online resources pages – never add a database web address to your favourites.

Online resources include:

If you require further assistance please ask at one of the Service points.
2.1.1. Athens accounts

The library does not use Athens to authenticate access to e-resources.  See the following guidance regarding off-campus access to library e-resources: Accessing Electronic Resources off campus

NB: Health students may be issued with a separate Athens account for NHS resources and separate guidance on this is available.


2.1.2. Resource guides Databases A-Z

The Library subscribes to a number of specialist resources which can be browsed through an A-Z listing with additional filters for Subject and Type of resource.  Here you will find journal publisher platforms; specialist databases; ebook collections; statistics & industry content; digital archives; digital maps; image archives; legal sources and more.

These resources can be located via Primo (Library Search) by selecting AZ Databases or directly at: https://plymouth.libguides.com/az.php  Relevant resources can also be found in the Subject Libguides.

For any questions about these resources and how to use them, please contact your Information Specialist or via:  informationspecialists@plymouth.ac.uk

 A-Z of Databases
17th-18th Century Burney Collection Newspapers
19th Century British Library Newspapers
19th Century British Pamphlets
19th Century UK Periodicals Online
Acland's Video Atlas of Human Anatomy
ACM Digital Library
Adam Matthews Archive
American Chemical Society (ACS) Journal 
ARTbibliographies Modern (ABM)
Art Full Text 
Arts & Humanities Full Text
Arts on Film Archive
Australian Animal Folklore
Australian Education Index
Avery Index to Architectural Periodicals
BBC Listener Research Department, 1937-c.1950
BCIS Online
BioMed Central Open Access Free Journals
Biomedical and Life Sciences Collection
BIOSIS Previews Backfile 1969-2008
Blackwell Reference Online
Bloomsbury Drama Online
BMJ Best Pratice
BMJ Journals
BMJ Learning
Box of Broadcasts (BoB) National
BNF: British National Formulary
BNFC: British National Formulary for Children
British Association for Advancement of Science (collections of the History of Science 1830-1970
British Education Index 
British History Online
British Library Archival Sound Recordings
British officers' diaries from World War 1, 1914-1919
British Online Archives
British Periodicals (ProQuest)
British Standards Online
British Union of Fascists : newspapers and secret 
Business Source Complete 
Cambridge Companions complete collection
Cambridge University Press Journals 
Carl Giles Digital Archive
Census Boundary Data
Census Dissemination Unit
Centre for Interaction Data Estimation and Research
Chemistry Factsheets
Child Development & Adolescent Studies
CINAHL Plus Full Text 
Cite them Right Online
Classical Scores Library
Cochrane Library 
Communist Party of Great Britain archive
Community Care Inform for Children
Construction Information Service (CIS)
DAAI: Design and Applied Arts Index
Defining Gender
Dentistry and Oral Sciences Source
Digimap Collections/Ordnance Survey 
Directory of Open Access Books (DOAB)
Directory of Open Access Journals (DOAJ)
Ebook central (Proquest)
Ebook collection (EbscoHost)
Education Abstracts
Education Administration Abstracts
Eighteenth Century Journals 
EMBASE: Excerpta Medica (Ovid)
Empire Online
Environment Complete
Environment Digimap
Essential Science Indicators
European Views of the Americas: 1493 to 1750 (EBSCO)
Faculti-net (Education)
Faculti-net (Sociology)
FIAF International Index to Film Periodicals
Geology Digimap
Gender, Feminism and the British Left, 1944-1991
Gender, Identity and Social Change
Global Health
Google Scholar
Historical Abstracts 
Historical Digimap
Histpop -Online Historical Population Reports
Hospitality & Tourism Complete
House of Commons Parliamentary Papers 1688 – 2004
ICE (Institution of Civil Engineers) Virtual Library
IEEE Xplore (IEL)
India, Raj & Empire
Institute of Hospitality
Institute of Physics Journals
International Bibliography of Art (IBA)
Ireland Collection
JISC Historical Texts
JISC Journal Archives
John Johnson Collection
Journal Citation Reports (JCR)
JSTOR Arts & Sciences III Collection
Lexis Library ( this is legal )
LGBT Magazine Archive
LGBT Thought and Culture
Literary Manuscripts – Berg Collection
Literary Manuscripts – The Brotherton Collection
London Low Life
Lyell Collection
Marine Digimap
MarketLine Advantage
Mass Observation Online
Masters Dissertations
MathSciNet (AMS)
Medline (EBSCO)
Medline (Ovid)
Microsoft Academic
Migration to New Worlds
Music Periodicals Database
NASEN (National Association for Special Educational Needs)
NICE Evidence
OECD iLibrary
Oxford Journals
Perdita Manuscripts
Performing Arts Periodicals Database
Periodicals Archive Online (Proquest)
Project Muse
PubMed Central (UK)
Regional Business News 
Romanticism : life, literature and landscape
Royal College of Nursing Journal Package (RCN)
SAGE Journals Online
SAGE Research Methods
Screen Studies Collection
Social Care Online
Taylor & Francis eBooks
Taylor & Francis Online
The Grand Tour
The Literary Encyclopedia
The Joanna Briggs Institute (JBI) EPB Database
The Nixon Years, 1969-1974
The Times Digital Archive
The Vogue Archive
TRIP (Turning Research into Practice)
UK Data Archive (UKDA)
UK Data Service (Cenus Dissemintation Service)
VADS (the Visual Arts Data Service)
Victorial Popular Culture
Visible Body
Web of Science 
Wiley Online Library
Women in the National Archives
Zetoc Electronic Table of Contents Accessing Electronic Resources off campus

The majority of library e-resources are available both on and off-campus. 

If you are experiencing problems accessing the full text the first step is to determine that the library definitely subscribes to the resource in question.  Check Primo for clarification using the 'Books, Journal Titles, etc.' search facet.


Recommended route to the full text:

For the majority of resources, remote access is seamless via Primo or Library Subject Guide links.  Both of which can be accessed via the library home page: http://plymouth.ac.uk/library


You will be asked to sign into the portal and then shown the full text – no additional sign in on the publisher website is necessary.


NB: Some resources (e.g. specialist Shipping/Business/Professional websites) require a generic password in which case the Primo link will take you to a page where you can find this information.


The ‘Google’ route:

It is also possible to access some resources remotely via a general Google search too but this requires you to know how to authenticate at the publisher’s website.  In most cases you will need to ‘choose your institution’ from a list. 


See our A-Z list of databases which give screen-shot access guidance for each resource.


Please note that not all resources can be accessed via a Google search and that Primo or Library Subject Guides are the recommended routes.


Common questions:
Q: What is my Athens username/password?
You do not have an Athens username/password.  Access will usually be through a ‘Shibboleth’ or ‘UK Federation’ or ‘Choose your institution’ option instead.  (Health students may be issued with a separate Athens account for NHS resources and further guidance on this is available).

Q: I am ‘signed in’ on the publisher’s website but they still won’t give me the full text
Do we have access to the journal?  Check the journal title on Primo for full holdings information.  Publishers will often show ‘Welcome Plymouth’ (or similar) even if only part of the content is within the library’s collection.

Clearing cookies and deleting temporary internet files may be required from time to time (see the ‘settings’ or ‘tools’ option in your browser).
Email: library&ITenquiries@plymouth.ac.uk or phone: 01752 588588 if you require further advice. Access to NHS e-resources via Athens

Students from the School of Nursing & Midwifery and the School of Health Professions on commissioned courses and 1st and 2nd year medical and dental students are eligible for an NHS Athens account to allow them to access the e-resources available on www.library.nhs.uk 

Any questions about setting up accounts, resetting passwords should be directed to the administrators; Andrea Watson, Information Adviser, Library & Digital Support and Alison Kendall for the Medical School. More information, about NHS resources, is available on the Nursing Libguide and the Midwifery Libguide.

Years 3 to 5, Medical and Dental Students. Administration of Athens accounts for you is done by the NHS Trust library where you are on placement. You must register with, or contact them, in regards to Athens accounts.   


Andrea Watson, Information Adviser, Library & Digital Support, Room 201, Charles Seale Hayne Library

Tel: +441752 587124

Email: andrea.watson@plymouth.ac.uk Adam Matthews Archive


A disparate collection of primary source archival material including contemporary manuscripts, diaries, private papers, illustrations and more. 


Available collections:

              Defining Gender: 1450-1910

              Empire Online

              Women in the National Archives

              Nixon Years: 1969-1974

              Perdita Manuscripts

              Mass Observation Online

              India, Raj & Empire

              Victorian Popular Culture

              Grand Tour

              Literary Manuscripts: The Brotherton Collection

              Literary Manuscripts: Berg Collection

              London Low Life


For more information on this resource please contact Nicola Tricker (Information Specialist) BMBS


BMBS is the Bachelor of Medicine, Bachelor of Surgery degree based in Plymouth School of Medicine.



Further information can be found at https://www.plymouth.ac.uk/courses/undergraduate/bmbs-bachelor-of-medicine-bachelor-of-surgery or with Chris Johns (Information Specialist for Plymouth School of Medicine.)
 BMJ Learning



BMJ Learning offers high-quality continuing medical education for doctors and other healthcare professionals. It features hundreds of accredited, peer-reviewed learning modules in text, video, and audio formats.

When you sign in to BMJ Learning, you'll see your own personal homepage, which displays modules tailored to you based on your profession, specialty and location. This makes choosing the right modules for your CME/CPD quicker and easier. Please see the attached pdf for instructions.


Navigate to Primo and click on Databases, the letter B, and then BMJ Learning.

The first time you access this resource you will need to register. On the right hand side of the screen click on “Register here for free modules” and complete the registration including choosing your own password.  At the last screen of your registration click on go to BMJ Learning.

Alternatively, if you have previously registered, then login to BMJ Learning on the right hand side of the home page. Once you have logged in, your name should appear on the screen.

To access the full subscription via the university click on My Account and then “Shibboleth access”. Ensure on the next screen that the Federation selected is the “UK Access Management Federation….” Then type ‘Plymouth University’ select from the drop down list and click on continue. If you logged in via the portal you shouldn’t be asked for a username and password.  But if you go to BMJ Learning via another route you will at this point be asked for your Plymouth username and password. You should now be able to access all the content on BMJ Learning.

BMJ Learning database video help here 


For more information on this resource please contact
Chris Johns (Information Specialist) Box of Broadcasts (BoB) National


Box of Broadcasts (BoB) National is an innovative shared online off-air TV and radio recording service for UK higher and further education institutions.


BoB enables all staff and students in subscribing institutions to choose and record any broadcast programme from 60+ TV and radio channels. The recorded programmes are then kept indefinitely (no expiry) and added to a growing media archive (currently at over 1 million programmes), with all content shared by users across all subscribing institutions.

Bob National guidance CINAHL Plus with Full Text


CINAHL Plus with Full Text is a comprehensive research database provides full text for hundreds of nursing and allied health journals.  The majority of hits will be full text and others can be checked for full text via Primo using the SFX button.

For more information on this resource please contact Samantha Brown (Senior Information Specialist) Clinical Evidence (BMJ)


Clinical Evidence is a BMJ (British Medical Journal) database for finding evidence for the treatment of a number of conditions.


For more information on this resource please contact Chris Johns (Information Specialist) Cochrane Library


The Cochrane Library is a collection of databases that contain high-quality, independent evidence to inform healthcare decision-making. It is a source of reliable and up to date information on the effects of interventions and includes systematic reviews, assessments and clinical trials. 

The Cochrane Library database video help guide here

For more information on this resource please contact
Chris Johns (Information Specialist) Community Care Inform for Children

A website helping professionals working with children and young people make, and evidence, decisions and assessments

Community Care Inform is an online comprehensive data source that contains a wealth of expert-written, practice-related information, including:

·        Guidance to key pieces of legislation

·        Expert articles

·        Practice guides 

For more information on this resource please contact Chris Johns (Information Specialist) Depositing Masters Dissertations

The attached document outlines the decision making process that an academic department must complete in order to arrange for the electronic deposit of Masters Dissertations into PEARL. The document also contains a suggested consent form that can be utilised.

Please note: the decision to deposit a particular Dissertation can only be made at programme level. LDS will only facilitate the decision. An individual cannot deposit his or her own work without the approval of the programme lead and completion of due process as described in the document. Digimap Collections/Ordnance Survey


The Digimap collections include Geology, Marine and Historic mapping as well as Ordnance Survey Map Data.  Data is available either to download to use with appropriate application software such as GIS or CAD, or as maps generated by Digimap online.


Please note: New users must first register to use the service. 


See Maps & Spatial Data guide.

Digmap Collections Database user guide help here 

Weather data for Plymouth: the automatic weather station situated on Mount Batten Tower live data to http://pchcbi.ddns.net:8084/.  From that page there are links to the Meteorological data archive for past data going back to 1996 FAME

This database contains information on 3.8 million companies in the UK and Ireland, 2.8 million of which are in detailed format.

Support and help are available on the FAME platform here

FAME database video help here 

For more information on this resource please contact Samantha Brown (Senior Information Specialist) Finding newspapers

The library subscribes to a number of newspapers and newspaper collections electronically. Access is through Primo.


In Primo type 'newspapers' in the search box (change search criteria to 'Books, Journal Titles, etc').  Refine to 'Databases' when results returned to see the main newspapers and collections. 



Lexis Library
UK national, regional and local newspapers going back more than 20 years.  Within Lexis you will need to choose the News tab to access newspapers - including international, nation, regional and local titles.

LGBT Thought and Culture
An online resource hosting books, periodicals, and archival materials documenting LGBT political, social and cultural movements throughout the twentieth century and into the present day.  


A free website giving access to recent news but does not give full or archive content.


The Times Digital Archive

Access to the Times online between 1785 - 1985.


19th Century British Library newspapers

48 influential national and regional newspapers representing different political and cultural segments of the 19th century British society.


17th-18th Century Burney Collection newspapers

Access to 1757-1817 early English newspapers Harvard style for legal information using EndNote


These notes are aimed at those students providing references to legal material in conjunction with other cited works.  They are based on the generic ‘Plymouth Cite Them Right’ Harvard referencing style. Please check with your tutor and/or module handbook if an alternate referencing style is to be used. Harvard style referencing for legal information without using EndNote


These notes are aimed at those students providing references to legal material in conjunction with other cited works. Please check with your tutor and/or module handbook if an alternate referencing style is to be used.

Law students should refer to the style guide provided by the Law School. Information resources and support for researchers


The Library Research Support Guide provides support and information to PhD students, postgraduate researchers and staff researchers. The guide also provides an introduction to key services and information tools for new researchers or those researchers new to Plymouth University.


The team of subject information specialists in the Library are happy to meet and discuss the information resources and support available to researchers in order to support research.



Library Research Support Guide


Please email for further support: informationspecialists@plymouth.ac.uk Institute of Physics Journals



Please note that Plymouth only has access to the journal Physics Education via the IOP platform.  We have the archive of IOP journals but no access to current content.


Click 'Athens/institutional login' at the top of the page to be redirected to the links to our available content.


For more information on this resource please contact Nicola Tricker 
(Information Specialist) ICE (Institution of Civil Engineers) Virtual Library


Institution of Civil Engineers (ICE) Virtual Library hosts content published by the ICE.

Note: We have access to a selection of journals but our subscription doesn’t include everything.  


If you don’t see the Plymouth University logo you need to authenticate:

      Click on Sign In via Your institution (make sure the cursor is over institution and not athens)

      Choose 'Plymouth University' from the drop down list

      Click on Go to login and sign in using your university username and password


For more information on this resource please contact Kate Russell (Senior Information Specialist) Internet Sources for Law


The guide below provides a list of key internet sources for law information from around the world. It covers the UK, Europe, USA and Australia. Interpreting Law references


A guide to help you intepret law references. What does the 'R' mean in a case name? What does the abbreviations mean when a statute is referred to? (See also the entry 'Law Sources' for help with case report citations). Journal Citation Reports (JCR)


The library subscribes to Journal Citation Reports through the Web of Science database.


JCR is a resource allowing evaluation and comparison of journals using citation data drawn from thousands of worldwide scholarly and technical journals. It covers most areas of science, technology and social sciences. The reports show you:


·        most frequently cited journals in a field

·        highest impact journals in a field

·        number of times an article is cited



  1. Login to the University Portal with your username and password and click into the DLE.
  2. From the DLE click ‘Library’ then ‘Electronic Library (Primo)’.
  3. In Primo click on ‘Databases’ (either below the search bar or also at the top of the page).
  4. From A-Z list select 'W' for Web of Science.
  5. Once in the WOS database, you will see a link to ‘Journal Citation Reports’ in the menu at the very top of the page. Knovel


Ebooks for chemistry & chemical engineering with data search for physical constants, thermodynamic properties etc. plus interactive tables, graphs & live equations to help analyse and manipulate data.  Titles are individually listed in Primo.  Book chapters can be downloaded and saved. There is no limit to the number of concurrent users who can view a book.


How to access Knovel off-campus (video)

Please note:  The first time you access Knovel you will be asked to register with your Plymouth email address.  

Knovel support videos


For more information on this resource please contact Nicola Tricker (Information Specialist) Known Issues

These are the known issues:

·        Random application of overdue charges on some staff accounts – if this happens to you please email libraryservices@plymouth.ac.uk or speak to a member of staff at the information desk.

·        Display issue on Primo - try changing your browser to Firefox.

If any other issues come to your notice please advise us straight away by emailing libraryservices@plymouth.ac.uk or speak to a member of staff on the information desk. Law Sources


Please see the guide below for information about the various sources providing you with legal information. Lexis Library


Lexis Library is an international database of full text legal resources offering UK legislation and a wealth of case law, news, company, market research and directory sources.  LexisLibrary is complementary to Westlaw and contains different full text textbooks and journals.


Lexis also includes access to UK national, regional and local newspapers going back more than 20 years.  Choose the News tab to access.


You may be prompted to accept some terms and conditions.

Lexis Library database video help here


For more information on this resource please contact Shelagh Nott (Information Specialist) NASEN (National Association for Special Educational Needs)


Nasen (National Association for Special Educational Needs) is a charitable membership organisation that supports all education practitioners by providing relevant Continuing Professional Development (CPD), resources, advice, information and much more to enable staff to meet the needs of all pupils including pupils with learning differences. Please follow this link for login information.

NASEN database video help here 


For more information on this resource please contact Shelagh Nott (Information Specialist) Open Access Publishing

Open Access Publishing refers to content which can be accessed by anyone, for free and permanently. One route to OA, the Green route, is via deposit into PEARL, the university’s research repository. PEARL provides access to Plymouth University research to all via http://pearl.plymouth.ac.uk and is also indexed by other databases and search engines, such as Google Scholar.

Another route to Open Access, known as Gold OA, is via publishing in journals which are either entirely (‘pure’) OA or have OA options (known as ‘hybrid’ journals i.e. they are subscription journals but with an option to pay for an article to be open access).

Some funders such as RCUK have made OA a requirement and HEFCE have announced that from 1st April 2016, all journal articles that are to be submitted to the next REF must also be made OA. Information Specialists (within the Library’s Academic Engagement team) provide support for authors wishing or needing to make their content OA.  

Further information can be found on the Library’s Research Support guide: http://plymouth.libguides.com/open

The next REF and Open Access:
Depositing appropriate versions of published work into PEARL, the university’s research repository, will satisfy compliance for the purposes of the next REF as well as many funder mandates.  Deposit is achieved via use of Elements and manuscripts accepted for publication as of 1
st April 2018 must be deposited using Elements within 90 days of their acceptance date, in order to qualify for REF2021.  Full guidance to staff can be found in the Library’s Research Support guide FAQs:   https://plymouth.libguides.com/open/faq PEARL

PEARL (Plymouth Electronic Archive and Research Library) is Plymouth University's open access repository of full text research outputs, including research theses. 

PEARL can be accessed at: http://pearl.plymouth.ac.uk 

For more information, including how to deposit PhD theses and research outputs to Pearl, see the Library’s support guide:  http://plymouth.libguides.com/research/pearl Plymouth Library Guide for Partner Colleges

Please visit http://plymouth.libguides.com/partners for all the Partner College information you will need.

Choose your institution from the drop down menu to see what services we offer you.

For more information on this resource please contact Chris Johns (Information Specialist) University of Plymouth Masters Dissertations

Dissertations are indexed at title level in Primo along with other resources.  However, searching the digital dissertations platform directly allows for a deeper search of the full text.  Link here: Masters Dissertations


Please note:

The library hosts dissertations released by faculties.  Not all are released to the library.  There is no browseable index by programme name.  Try searching using keywords (or phrases in speech marks). You can also browse by year, author, title and subjects (assigned keywords – but not comprehensive!).

Also, some Masters dissertations can be subject to embargoes on grounds of confidentiality or other ethical reasons. There is no University wide policy for submission of copies of Masters dissertations and so there are not complete holdings for every Masters programme. Enquiries should be directed to academic programme staff if examples cannot be found. Primo Offline?

There are other options to try if Primo is offline, (including system maintenance), for any period of time.  



Library Subject Guides: Links to key online resources can be found on the Library Guides by subject or by A-Z listing and point directly through to individual database/journal collections without going via Primo.  These are authenticated links and in most cases take you seamlessly into the full text – no further authentication required beyond a Plymouth Portal log on.

·        Library Subject Guides

·        Find Databases A-Z 

Typing a specific resource name into your browser search: Some databases will allow you to access the full text via “the back door”!  For example, search for ‘Science Direct’ via Google and sign in via an Institutional log in link.  You will prompted to choose your institution from a list.

·        See an alphabetical listing of screenshots and guidance for each resource showing the ‘back door’ log in route if applicable.


Google Scholar: Plymouth’s own Google Scholar link contains the necessary authentication to take you straight into the full text.  Access the link via Find Databases A-Z  under ‘G’. PsycArticles


PsycArticles is a database offering complete access to the full text of more than 90 landmark journals in behavioural science and related fields ranging from education, to nursing, to business, to neuroscience.




For more information on this resource please contact Kerri Daymond
(Information Specialist) Psychometric or psychological tests


Students often require copies of psychometric or psychological tests. Tests can be found in the following ways: 


Search PsycINFO and /or Web of Science to find references of articles which use /refer to the test, then access the full text of the most relevant articles. However, many articles will refer to the test but may not have the test questions or scales in the article.


Check whether the Psychology Test Library in Link 305 has the test  – You can check the catalogue at http://www.psy.plymouth.ac.uk/PsychometricTests/


Discuss your choice of test with your tutor or supervisor, they might have a copy, know where you might be able to get one from or suggest an alternative that is more readily available.


Check the internet as some tests might be online or websites may provide a contact name and address. SciVal

SciVal can be used to help evaluate the impact of research. Analyse citation and usage data from Scopus which can be used to compare the research outputs of individual researchers, research groups, institutions and countries. 
Please note: Access is restricted to on-campus via an Elsevier username & password. New users to Elsevier must register for an account

Please link through to this Guidebook for detailed help when using of SciVal.

For more information on this resource please contact Kate Russell (Senior Information Specialist) Social Care Online

Social Care Online is the UK's largest online database of  information on all aspects of social work and social care. It includes leglislation, government documents, practice and guidance, systematic reviews, research briefings, UK grey (informally-published) literature, reports and journal articles. The database is updated daily and containes over 160,000 records from the 1980s onwards.

For guidance on searching Social Care Online please see the online help

For more information on this resource please contact Kerri Daymond (Information Specialist) SOLON Online Journal (Promoting Interdisciplinary Studies in Crime and Bad Behaviour)


SOLON is a consortium of academics and professionals/practitioners based in a partnership between the Universities of Nottingham Trent, Oxford Brookes, Plymouth, Liverpool John Moores, the West of England and Liverpool Hope. The consortium has a wide-ranging remit to showcase work relating to the study of offensive or anti-social behaviour. 

The SOLON group publishes an open-access journal Law, Crime and History, which can be accessed via their website or via Primo.


For more information on this resource please contact Shelagh Nott (Information Specialist) Symplectic Elements


Elements is the name of the University’s research publication information system. It is produced by a company called Symplectic. All staff have an Elements profile and can access Elements at: https://www.plymouth.ac.uk/student-life/your-studies/library/library-research-support-services. Please log in using your Plymouth username and password.


Elements information can be reused on the Publications tab of the staff profile pages, known as PPPs. Elements information is also used for internal reporting and Plymouth’s submission to the REF. 


The next REF and Open Access:

Depositing appropriate versions of published work into PEARL, the university’s research repository, will satisfy compliance for the purposes of the next REF as well as many funder mandates.  Deposit is achieved via use of Elements.  Full guidance to staff can be found on the Library’s Research Support guide:   http://plymouth.libguides.com/research/ref


For further support or enquiries, please email: openresearch@plymouth.ac.uk and quote "Elements" in your enquiry. Taylor & Francis platform


Library eBooks covering all disciplines. Tip: Filter on the left side of search results to ‘show content I have access to’.

For more information on this resource please contact Kim Davis (Information Specialist) TRILT


TRILT (Television and Radio Index for Learning and Teaching) is an extensive online database of UK television and radio programme information.  It is primarily used by the Information Specialists in order to purchase missed recordings not available on BoB.  Please note:  it does not contain the recordings themselves.  To view recordings please access BoB from the library homepage: http://www.plymouth.ac.uk/library



Choose ‘Plymouth University’ from the list of institutions.


For more information on this resource please contact Nicola Tricker (Information Specialist) TRIP (Turning Research into Practice)

TRIP (Turning Research into Practice) is a free online search engine for you to find and use high-quality clinical research evidence.


Most content is free to access.  When accessing the full text content available through the university’s subscriptions you need to follow the off campus guidance for the particular resource, e.g. Science Direct or Ovid.



There is an help guide here

Many of the reviews and documents are free to access.   You are also able to link in to the full text content we have in the university.


For more information on this resource please contact Chris Johns (Information Specialist) What is SFX?

SFX is used by some publishers to provide links between electronic resources, i.e. between journal citation indexes (e.g. Web of Science, SocIndex) and the full text of the article. It is used when a particular journal article is not available in the database you are using but may link through to another subscribed database where it is.  The SFX icons may look different but provide the same linking facility.  Generally, you will see the following:-  or

By clicking on an SFX link you will see a window listing links to the database(s) where you can access the item you want in electronic full-text, or you can check the Primo Electronic Library for available print copies.

If there is no full text option listed in the SFX menu, generally that means that the University does not subscribe to the article.  Occasionally there may be a technical error with the SFX server, Primo, or the database you are using, that prevents the correct information from being transmitted between resources. Try checking Primo for the journal title and if still unsure please contact our Information Desk staff in the Library for advice.

I have been linked to the journal title and not the article….

You may find occasionally that you are passed to the publisher’s home page rather than directly to the article you want. There are usually 2 reasons why this happens:-

  • The publisher’s site is not set up to “deep link” to the article   OR
  • There was not enough information provided to the SFX record from the citation to make the direct connection

In either case, simply scroll through the table of contents of the journal to identify what you need. Please let library staff know about specific titles or publishers that cause problems.

If you are outside the university network you must check for any information about off campus access – you can do this by clicking the Details tab below the database name in Primo and then scrolling down to view the Access Policy details. Zetoc Electronic Table of Contents


Zetoc provides access to the British Library's Electronic Table of Contents. The database contains details of approximately 20,000 current journals and 16,000 conference proceedings published per year.  There is no full text within Zetoc – it is intended to be an alerting tool to keep researchers up to date with new publications.

Type and select “Plymouth University” when prompted.



See the attached guide below for information on accessing Zetoc and setting up alerts (including alerts trouble shooting)
MIMAS guide to setting up alerts

Zetoc alerts need to be renewed annually.  The renewal email sent by the provider (MIMAS) will contain a link to activate a renewal.  If you experience any difficulties when following this link, try the following steps:

·        Navigate to the library’s authenticated Zetoc link here: http://plymouth.libguides.com/c.php?g=48969&p=315009 in order to first authenticate via Shibboleth

·        Now go to one of your recent ‘Alert’emails.  At the bottom of these emails there should be the following statement:

“If you are unable to see your Alert list when connected to Zetoc Alerts it may be due to a change in the way your institution authenticates to the service. You can transfer this Zetoc Alert list as follows; first ensure that you are logged into Zetoc Alerts with your username and password then click the following link: [Transfer this list using current login details]
You will then be able to amend this alert e.g. renew or make any changes to the search terms.”

·        Click on the ‘transfer this list using current login details’ link

·        You should be redirected to Zetoc and able to see, modify and renew your list.

For more information on this resource please contact  informationspecialists@plymouth.ac.uk


2.1.3. Ethos - Request UK PhD Theses via Ethos

How can I access UK PhD theses?

The British Library has set up EThOS, a service which enables individuals to register online at http://ethos.bl.uk and access PhD theses directly without library mediation. EThOS currently provides details of more than 250,000 theses.

EThOS is also available via PRIMO under Find Databases.

Accessing EThOS:

Register at http://ethos.bl.uk and then search the database.  EThOS provides free, direct access to the full text of as many theses as possible. However, each university has a different approach and there may be one of 4 options that apply:

1.      Thesis is available for immediate download.
Action: click the Add to Basket button, accept Terms and Condition and you will then be given a link to download the pdf to your computer.

2.      Thesis can be digitised at no charge; delivery time is quoted.
Action: click the Add to Basket button and accept Terms and Conditions to create an order. You will receive notification by email when the thesis is available for download.

3.      Thesis can be digitised at a given cost; delivery time is quoted.
make a request to the ILL Team, using the British Library Loan form. Please specify that it is a PhD Thesis. LDS have agreed to cover the cost
or you can place a request immediately and pay by credit or debit card (no refund from LDS).

4.      Thesis not available via Ethos.
Action: make a request to the ILL Team, using the British Library Loan form. Please specify that it is a PhD Thesis and that it is not available via ethos, eg: ‘N/A Ethos’.


If you would like more advice and support on using EThOS, please contact your subject librarian if known. You can also email: informationspecialists@plymouth.ac.uk.


The ILL Team can be contacted by email: illply@plymouth.ac.uk EThos - Can I obtain a thesis which is not on Ethos?


There are several web-based sources that you can try (below) to get a copy, some providing immediate access if the thesis you need is not on EThOS.




Dart-Europe E-Theses Portal

Allows you to search for theses from Universities in 16 European countries, the majority of which are available for immediate download.



Trove –the National Library of Australia’s discovery website.


This help page gives you tips on how to find Australian theses.



Theses Canada


A portal to find Canadian theses and dissertations. Participation is voluntary, but around 25% of entries are available for immediate download.





An initiative of the Centre pour la Communication Scientifique Directe that aims to provide access to doctoral theses submitted to French universities and colleges.





A single point of access to open access Irish research publications, including some doctoral and research masters theses.


South Africa


The South African national e-theses portal.





This service from the principal provider of US theses is specifically limited to doctoral theses that are available as open access.



Networked Digital Library of Theses and Dissertations


The NDTLD site is an excellent starting point for tracing the existing of online theses from around the world. As well as a search, it also maintains a directory of links to other key websites. To search, click on the ‘For Researchers’ box.



If you are still unable to find the thesis you need, the Inter Library Loan service may be able to obtain it for you. Place a request using the British Library Loan Request Form available after clicking on Requests on the Primo home page and signing in. In the ‘Publisher’ box you must enter Thesis level and University,e.g.: PhD, University of Plymouth. Failure to provide this information may lead to your request being declined.


Please contact the Inter Library Loan Team for further advice or help. Adding my own Thesis to the EthOS database?

I would like my own Thesis added to the EthOS system, can this be done?


The British Library are digitising theses as they are requested so if anyone asks to read your thesis it will be added to the system.

If your thesis was written as a Plymouth University student, then Ethos should already have the details of your thesis.

2.1.4. Primo

What is PRIMO?

Primo® is your gateway to library resources and services. Discover quality books, journal articles, conferences and more with one search.

  • Automatically limits to full text.
  • Save searches and references.
  • Manage your library account. What am I searching in Primo?


You can limit your search in Primo either at the start of your search, before entering any search terms or after you have your results. This article explains how you can limit your search at the beginning by choosing from the drop down menu in the search box:



Your results will include all types of material including books, multimedia, journal articles, conference proceedings, theses etc. Primo collects data from the library catalogue (book titles, journal titles, multimedia, etc), our Digital Repository and Primo Central (a storage containing thousands of data from publishers' sites, and other open data sources. It is continually added to as the company, Ex Libris, negotiates rights with the individual publishers to harvest their data.)



This is the quickest and easiest option for searching for books held in the University library. Your results will include details of book titles, journal titles and multimedia. It will not include content from within books and journals.



This is the best option for searching for journal articles. It will not include journal titles, or book titles in the results.



This will limit your results to material from the LabPlus collection based in the Davy Building. It contains material relevant to students studying biological sciences, environmental sciences, geography and earth sciences.



This will limit your results to material from the School experience collection based on Level 2 of the library. The collection contains material to support trainee teachers.




This will limit your results to material from the Special collections based in the Library lecture room. It is of particular relevance to anyone studying the arts and architecture.



This will limit your results to material from the Research repositories which includes Plymouth University PhDs and masters dissertations. Library Account

How to I access my library account using Primo?

   * Select Library Account option on the Primo homepage

    * Sign in using your usual University username and password.

    * Remember to sign out when you have finished using Primo.  This is especially important when using one of the public/open access computers.

    * In your account you have access to Loan information, Fines and fees, Requests and any blocks and messages related to your account. Why can't I see the books I have on loan in Primo?

You need to be signed in to view and renew your books.


Accessing your Library Account

1.       Choose the Guest link at the top right of the Primo homepage to change to 'Sign in'.  Alternatively, select the Library Account link and sign in here.

2.       Select Loans and follow on screen instructions to see and renew your loans.


Remember to sign out when you have finished using Primo. This is especially important when using one of the public computers. Primo - Searching for books

How do I find out what books are in the library on a specific subject?

Your best option for finding what books the library holds on a specific subject is to:

1.       Limit your search at the initial search stage by choosing Books, Journal titles, etc.

2.       Type in your topic, for example, cloud computing.

3.       Once you have your search results choose Books from the left hand Resource Type filter, (otherwise resources such as theses and journal titles may be shown).




Video guidance on searching for books on Primo How do I search for e-books on Primo?

I only want to see what electronic books are available to access?

You can filter your results in a number of ways once you have your search results.



1.      Enter your keywords into the Primo search box.

2.      From your results select "Full Text Online" from the Availability menu on the left.  From Resource Type select "Books".

3.      Alternatively, you can limit your search before you type in your keywords by choosing "Books, journals titles, etc".  Refine by Availability "Full Text Online", Resource Type "Books", and Date (if required).





2.2. Library and Digital Support

The Charles Seale-Hayne Library is situated at the heart of the City Centre Campus next to the Students' Union.

The Library provides access to approximately 350,000 print books, 498,000 e-books, 14,000 current journal subscriptions, and a variety of study facilities. In one central location there are the resources you need carry out research (books, journals, internet), to present your work (computers, photocopiers, loan equipment, shop) and experienced, friendly staff to help you.

See our opening times.

Contact Us



2.2.1. Library Access Library access and exit

Access to the Library

Use your University of Plymouth card on the entry gate to access the library. Please be vigilant with your belongings in the library and do not leave them unattended. Only assistance animals are allowed into the building.

Exit alarm

If the library exit alarm sounds as you leave, please go to the reception desk to have your items checked. Occasionally items may not be properly 'desensitised'. 

If you have items which have not been issued correctly, the incident will be recorded and if appropriate, the items will then be issued correctly to you. 

Any person stopped at the Library exit whilst making a deliberate attempt to remove materials from the Library without having them issued, may have their borrowing rights suspended pending an interview with the Library Customer Service Manager or their nominee. The Library Rules form part of the Code of Conduct and General Regulations for students, and the University's Disciplinary Procedures may, therefore, be invoked in cases of alleged misconduct or breach of the rules.

Lost University card

If you lose your University card you should obtain a new one from the Card office as soon as possible.

If you lose an associate member library card or enabler access card you should report this to staff at the reception desk as soon as possible. Visitors

Members of the public, over the age of 18, may use the library for reference purposes provided they have a valid visitor card. The visitor card, which must be applied for in advance, allows for 5 visits per annum.

The library is open to visitor card holders between 08:00 and 20:00 with no access during April/May due to the exam period.

To apply for a visitor card

  • You must be aged 18 or older
  • Fill out the application form attached below, with an up to date passport size photograph, and email them to libraryandITenquiries@plymouth.ac.uk
  • Applications for a visitor card are accepted between 01 June and 31 March each year (Applications are not accepted during April and May (exam period).

Once your application has been accepted your Visitor card will be available for collection within 5 working days. You will notified by email when your card is ready to collect. We reserve the right to refuse an application.

Collecting a visitor card
To collect your card you must provide photo ID and proof of address and age. Copies of ID shown on a mobile device are NOT acceptable proof of ID.

Acceptable Proof of Address

Acceptable Photo ID

Utility or Council Tax bill

Full UK/EU driving licence

Home insurance policy

Passport or National ID card

Bank, building society or credit card statement

Bus pass/rail card

TV licence or reminder letter

NUS card/University/College card

Car Tax reminder or certificate

Work ID

Accessing the Library
A valid Visitor card must be produced and dated to gain entry to the Library.

You will be able to reference our physical library stock and use the guest Wi-Fi. You will not be able to access

  • Electronic resources
  • Software or databases
  • Printers
  • PCs
  • Level 0 24/7/365 Learning Space
  • Bookable Study rooms

Anyone wishing to use the Library beyond their five visits, or to borrow books, will be able to able to apply for Borrowing Associate membership of the University Library at a cost of £60.00 per annum.

Members of the public may reapply for a Visitor card every 12 months by submitting a new application form and current proof of address and photo ID. 

SCONUL Access is a reciprocal borrowing scheme which allows many university library members to access facilities at other libraries which belong to the scheme.

If you are a student enabler you can get a library access card. 

Our Visitor Privacy notice is attached below.

Members of the public have no automatic right of access to University facilities and we reserve the right to refuse entry.

2.2.2. Borrowing and returning items Borrowing from the Library

University of Plymouth staff and students are automatically members of the library. You will need your University card to access the library building and to borrow from the library stock. Library membership expires when your course ends or your staff contract expires.

As well as borrowing books and DVDs, you can borrow video cameras, digital SLR cameras and voice recorders. Please see our Equipment Loans article for further details.

Taking a book out
There are two self-issue machines on Level 1 of the Charles Seale-Hayne Library next to the entrance gates.

  • You will need to use your University ID card to take books out.
  • The self-issue machines will display the titles and due dates of the books you issue. Further instructions for using the machines can be found here.
  • A book will be loaned to you for 6 weeks unless there is a queue of users who have requested the item. In this case it will be loaned for 7 days.

Check your library account and renew your loans regularly. If your issued item is subsequently requested, the due date may change.

Requests and Recalls
Read our Requests and Recalls article to find out 

  • How you can request an item that is on loan
  • What happens if any books you have on loan are requested. 

Overdue Loans and Charges
Make sure you understand what happens if your books become overdue.

Check your University emails regularly for library notifications.

Journals are reference only and can be found on Level 0 of the main library.

Books not for loan
Some items cannot be taken out of the library. These items will usually be indicated by a Reference sticker, stamp or a ‘Ref’ label on the spine.

Books we do not have in stock
If you need a book or article that we do not stock (if it is something we have in stock but is on loan you should make a request) then you may be able to request an Inter Library Loan. Inter Library Loans (ILL) are lent from the British Library or an alternative library. These items can have varying due dates and in some cases are reference only.

There are two self-return machines on Level 1 next to the Information desk, close to the entrance gates.

  • You do not need your University ID card to return books
  • Instructions on how to return a book can be found here

Check your library account to make sure all returned books have come off of your account. If there are any discrepancies please contact us straight away.

You can renew your books via Primo.

  • Click on Sign In at the top right corner of the page.
  • Select the appropriate login option
  • Sign in using your University email address and password
  • Click on Library account found either in the top menu or below the search box
  • Click on Loans
  • You will see a list of all the items on loan to you.
  • Click on Renew for individual items or click on Renew All
  • Click on your name in the top right corner to sign out.

You may not be able to renew if 

  • Your account has been suspended due to overdue charges or lost items
  • The item you wish to renew has been requested by someone else

If you are unsure why your items are not renewable or you have any other queries please contact us

Borrowing Entitlement


How many?

How long?



*6 weeks



*6 weeks

Initial Teacher Education (ITE) students


*6 weeks

Plus an additional 40 from the School Experience Collection (SEC)

*16 weeks



*6 weeks

*Unless requested. If an item is recalled you will be asked to return it within 7 days, or by the existing due date, whichever is sooner. Late return of a recalled item will result in overdue charges. 

Contact Details


(01752) 588588 Borrowing from KSpa

As you cannot use your University ID card to borrow items from the Knowledge Spa, you will need to register locally for a separate library card.

You can search their catalogue, SWIMS, at http://www.swims.nhs.uk

For further information about Truro Knowledge Spa, please see their website at http://www.cornwall.nhs.uk/Library or see our Nursing Libguide Requests and Recalls

  • If all copies of a book are on loan you can make a request.
  • If you have a book on loan that is requested it will need to be returned within 7 days, or by the existing due date, whichever is sooner. These are referred to as recalled loans.
  • If you need a book or article that we do not stock (if it is something we have in stock but is on loan you should make a request) then you may be able to request an Inter Library Loan. Inter Library Loans (ILL) are lent from the British Library or an alternative library. These items can have varying due dates and in some cases are reference only.

The request system is in place to ensure all users have fair access to library stock.

Making a Request

  • Go to Primo
  • Click on Sign In at the top right corner of the page.
  • Select the appropriate login option
  • Sign in using your University email address and password
  • Search for the item you want
  • Click on the title to view the item record.
  • Check all copies are out on loan
  • Underneath Find in Library click on I want this book.
  • In the dialogue box that opens, click on Request.
  • A message will say that the request has been placed.

If you consistently have problems finding an item on the shelves that shows as available on Primo contact the library.

Collecting Requests 

  • You will be notified by email once your request is ready to collect. You will have 7 days to collect your request.
  • Your email will contain an expiry date and the shelf mark number of the item. You will need this information when collecting the book.
  • You will need to collect the item before the expiry date
  • Requests can be collected from the reservation shelving on level 1 near the entrance gates.
  • Requests are kept in expiry date order and can be identified by their shelfmark number.
  • Issue your item as usual before leaving the library. The book will be loaned to you for 6 weeks unless there is a queue of users who have requested the item. In this case it will be loaned for 7 days.

Recalled loans 

  • If someone requests an item you have on loan, you will be asked to return it within 7 days, or by the existing due date, whichever is sooner. You will not be able to renew.
  • If the item is not returned within the recalled due date you will incur overdue charges (£2 per day up to £50).
  • A recall request can be placed at any time therefore due dates may be subject to change. It is vital to check your library account and university email regularly for notifications. 

Contact Details


(01752) 588588 PAHC Library Courier Service

  • A book returns service between the PAHC Library and University of Plymouth Library will operate during term-time.
  • The service is available to all University of Plymouth students and staff.
  • The service will operate from the PAHC library to the University of Plymouth library ONLY to return University of Plymouth Library stock.
  • You will not be able to return Inter Library Loan items via this service or return PAHC Library items to PAHC Library via the University of Plymouth Library and there are no plans to offer this service in the future.
  • All items returned via this service are your responsibility until they are returned on our library system at the UoP library, so please allow at least 2 working days from when you return the item at PAHC until it is officially discharged from your library account. You will need to ensure that the item has been renewed if the due date is imminent or you will be liable for the overdue charges if it is returned late at the UoP library.
  • To return items to the UoP library, please place them in the box at the PAHC Library. PAHC library staff will be able to direct you to this. No receipts will be issued at PAHC so please make sure items are placed in the correct place and check your library account after 2 working days to make sure they have been discharged from your library account.
  • Boxes returning items to the UoP library will be collected Monday, Wednesday and Friday only.
  • There is no returns service at weekends or during vacations.
  • You may still prefer to return items directly to the University of Plymouth Library where they will be discharged from your library account immediately.Please use the self return machines located on Level 1.
  • You can also return items by post if you are on placement or live at a distance although you will need to pay the return postage rate. The address to return items to by post is; The Charles Seale-Hayne Library, University of Plymouth, Drake Circus, Plymouth, PL4 8AA.

If you have any queries, for example, if an item is still on your library account more than 2 working days after you have returned it at the PAHC Library, please contact libanditenquiries@plymouth.ac.uk



2.2.3. Overdue Loans and Charges Overdue Loans & Charges

Overdue loans

  • If any items on your account become overdue, your library account will be suspended. For assistance, contact us.
  • You should check your account and renew your loans regularly, as loan periods will be shortened if items are requested.
  • Any loans 6 weeks or more overdue, (you will be charged a 'lost item replacement' fee).
  • Equipment loans overdue by 14 days or more will be deemed lost and you will be charged the full replacement cost of the item.
  • You will be charged if an item is requested and you do not return it on time. If an item is already overdue when it is requested, you will be charged overdue fees from the date of the request.
  • A renewal fee will be added to your account for any overdue Inter Library loans.


Overdue Requested Item and Overdue equipment


Overdue Inter Library Loan


Lost Item


£2 per day to a maximum of £50 per item


£4.85 renewal fee per item


Cost of item replacement from library suppliers


If you have charges of £25 or over on your account, you will receive a University invoice

You can pay charges:

  • At the Reception Desk on level 1 of the library with a bank card or with your University card pre-loaded with money. We do not accept cash.
  • By phone (01752) 588588 with a debit or credit card. Staff may need to call you back to take a payment.
  • By cheque, made payable to 'Plymouth University', posted to Library and Digital Support, The Charles Seale-Hayne Library, Plymouth University, Drake Circus, Plymouth, PL4 8AA

For invoiced charges, follow directions at the bottom of the invoice to pay by BACS.

Once a lost item has been paid for (before or after invoice) we will purchase a replacement copy and so we will not accept returned items or offer refunds. Please contact LibraryandITenquiries@plymouth.ac.uk /Library Reception Desk with any queries.

Extenuating Circumstances

If you incur overdue charges due to circumstances such as illness or bereavement, the charges may be waived. For more information see our Library Fines Exceptions Policy.

Library email notifications

The following library notices will be sent to your university email address:

  • Library Courtesy Notice - 7 days before due date of loaned item.
  • Library Due Date Reminder - on due date.
  • Library Overdue Items Warning - 3 weeks overdue.
  • Library Overdue Items Bill - 6 weeks overdue (will be charged a 'lost item replacement' fee).
  • Library Loan Update/Recall - when you need to return an item requested by another user. Library Fines Exceptions Policy

Library Fines Exceptions Policy

Please contact us to discuss waiving fines. Fines will normally be waived in line with the circumstances below.

 Circumstances normally accepted

 Personal Circumstance

 Notes/evidence required

 Medical exemption

 Users should provide a medical certificate covering the 
 relevant dates, (registered disabled students may         
 provide evidence from DAS if applicable).


 No formal evidence required

 Exceptional personal circumstances or  family issues

 Users are requested to provide confirmation from their

 Serious and unforeseeable transport or
 weather related difficulties

 Waivers in these circumstances will not apply to those
 living in Plymouth

 University system error
 No evidence required

 Circumstances not normally accepted

 Personal Circumstance


 User didn’t realise/ forgot to check emails/  didn’t check library account

 Users are encouraged at all times to check emails and  library account regularly

 User is away from campus, at a
 conference, on placement, or on business
 related to their work/studies

 Users are expected to make arrangements prior to  going away on planned absences from the  University

 User lives at a distance

 Users living at a distance can use the Postal Loans  system

 International students at home during

 Users are expected to prepare beforehand and we
 advise that library items should not be taken out of the

 User has been on holiday

 Users are expected to make prior arrangements prior
 to going away on holiday

 Students with disabilities

 Waivers will only be applied if a medical certificate
 supplied, or individual circumstances have been
 confirmed through Disability Assist.

 Temporary loss of access to email/internet
 (including work place restrictions on
 access to email)

 Users are expected to make alternative arrangements  to access email

 Items stolen or damaged while at home

 Users are advised to claim compensation for the
 charges incurred via their insurance policy

 Email reminders are not received

 All automated notices are itemised on your library
 account.  Unless we cannot find a trace of a notice on
 your account then a waiver will not apply.
 All emails are sent to your University email address

 User has lent the item to someone
 else/someone else has used their card to
 borrow the item

 Users are responsible for all items loaned on their
 account and should not loan their University or Library
 card to anyone else as they will be liable for all loans
 and charges
2.2.4. Inter Library Loans Inter Library Loans (ILL)

The Inter-Library Loan (ILL) service enables you to request items that are not held at the University of Plymouth library. 

We will supply ILLs to University of Plymouth, Staff, Postgraduate researchers, Taught Postgraduates and stage 3 Undergraduates researching for their dissertation. Students of Partner Colleges should contact their college Library for details of local ILL provision. Please see our Inter Library Loans Policy.

Before placing an Inter Library Loan check 

  • The ILL requests you make are for books or articles essential to your studies
  • The library does not already hold the item
  • It is not available freely online
  • You are able to collect and return an ILL book in person

If you need help accessing alternative resources, please speak to your Information Specialist

Making an ILL Request 

  • Log in to Primo with your Plymouth University user name and password.

  • Search for the item in Primo by clicking on the Inter Library Loans link at the top of the page.

  • Select the appropriate request type, either Article, Book, or Journal, and fill in as much information as you can.

  • Click on Submit.

  • If an Inter Library Loan request is necessary (i.e. the item cannot be supplied from our own stock) you will receive the message: Your search did not match any resources in the library. Use the link/s below in order to request the resource from other libraries.

  • Click on the link Submit an Interlibrary loan request; the Resource information form will appear, pre-populated with your request details.

  • Edit as necessary, remembering to choose the Digital format for articles, as this means they can be forwarded directly to you. If you need the requested content in an alternative format, due to disability, you should mention this in the Comments field.

  • Click on the Request button.

  • Scroll up the page to make sure the message Request placed has appeared.

If you cannot submit an Interlibrary loan request because the item is listed in Primo as available, but is in fact missing, please email illply@plymouth.ac.uk.

Getting your ILL

Some items cannot be supplied by the British Library immediately. They may be on loan to another customer, or the British Library may not hold them in stock. If this is the case we will let you know and ask you if you want us to recall the item, or try to borrow the item from another lending library; these items can take longer to supply, may be subject to different loan periods, and will not always be able to be renewed.

ILL Charges

You are not currently charged for making an ILL request. However, other fees apply.

  • There is a £5.45 renewal fee, which will be added to your library account automatically if the item becomes overdue.

  • There is a £15 failure to collect fee, which will be added to your library account if you fail to collect your physical book or journal request from the library.

  • Lost inter library loan books from the British Library will be charged at a minimum of £185.50. Other suppliers may charge different fees. These may be able to be refunded, minus an administration fee, if the lost item is returned within six weeks.

Contact Details

ILL Team illply@plymouth.ac.uk

(01752) 588766 Inter Library Loan Articles and Book Chapters

If you have requested a journal article or book chapter via Inter Library Loans, it will usually be delivered as a downloadable PDF (also referred to as an SED – Secure Electronic Delivery document).

To access the PDF you will need to have an On Demand account with the British Library.

Important Information about your PDF:

  • To open documents you will need Adobe Acrobat Reader (you can get Adobe Acrobat Reader for free from https://get.adobe.com/uk/reader/ ).

  • Content can only be printed once, but can be downloaded to multiple devices.

  • You have 30 days from receipt of the email in which to download the content.

  • Downloaded content will remain available for 3 years.

  • Content can also be viewed and downloaded from any device via the link on the email, and can be transferred via USB stick.

  • You cannot alter the file in any way, although if your version of Adobe allows it you may be able to add brief notes.

Printed Articles

  • On occasion an article may be provided as a print copy by the lending library.

  • You will receive an email asking you to collect the item, by a specific date, from the Information Desk on Level 1 of the Charles Seale-Hayne Library. The print copy is yours to keep.

  • If you are unable to collect your request by the specified date, contact Inter Library Loans straight away. Failure to collect a request will result in a £15 non-collection fee being added to your account. 

Contact Details
illply@plymouth.ac.uk British Library On Demand account

You will need to create an On Demand account with the British Library in order to access your Inter Library loan article or book chapter. 

How to register for a British Library On Demand account

Please note; it may take 5-10 minutes for your account to become active. If you cannot immediately open your document try again later.

  • Go to https://ondemand.bl.uk/onDemand/home and click on Register (top right hand corner).

  • On the next screen, under Don’t have a British Library Online Account yet? click on Register.

  • Enter your details:
    Email - Use your University email address
    Username – at least 6 characters (avoid using the @ symbol)
    Password – 8-20 characters, including capital, lower case, and number

  • Click on Register.

  • On the next screen, click on OK.

  • An activation email will be sent to your registered email account. Click on the link, and enter your registered On Demand Username and Password, to activate your account.

  • You will be asked for some additional information. Fill out the mandatory fields and click on Next.

  • Accept the terms and conditions and click on Finish.

  • You will receive a registration confirmation email. 

Opening a document

You must open the document using Adobe Acrobat Reader (you can get Adobe Acrobat Reader for free from https://get.adobe.com/uk/reader/ ).

If this does not happen automatically you will need to: 

  • Find where your document has download, right click on it, select Open with and select Adobe Reader

  • Disable or bypass your browsers built in document viewer via settings. See attached instructions below.

  • Please note; Most issues are caused by a device or browser using a document viewer other than Adobe Acrobat Reader to open the PDF. This can lead to a message stating that the file is ‘corrupted’ or that it cannot be opened.

Once Adobe Reader opens up you will get a login box. Enter your On Demand Username and Password.

If you get an Access to this document is restricted message, try the following:

  • In Adobe Reader go to Edit > Preferences > Security.

  • Click on Clear remembered account information and confirm

  • Retry the download link

If you are still having problems accessing your article you will need to contact the British Library at customer-services-accounts@bl.uk. Please provide as much information as possible and screenshots if applicable.

Please note: Content can only be printed once, but can be viewed and downloaded from any device via the link on the email. Collecting, Returning and Renewing Inter Library Loans


  • Please make sure you are able to collect and return an ILL book in person.

  • If you request a physical copy of an ILL (book, journal or photocopy) you will receive an email informing you of its availability and due date.

  • Collect your request from the Information Desk on level 1.

  • If you are unable to collect your request by the specified date, contact the Inter Library Loans team straight away. Failure to collect a request will result in a £15 non-collection fee being added to your account.

  • Some books may be Reference which means they can only be read in the library. They will be kept at the Information Desk for you to use in the library as often as you wish within the loan period.

    Reference only restrictions are imposed by the supplying library, usually because a book is rare or in high demand. 

Due date and Returning

  • Do not remove the paper label wrapped around the book. It will give you information about the return date and any other restrictions imposed by the British Library.

  • Once issued to you, the book will show on your Library account as an Inter Library Loan with the date it is due back.

  • You must return the book to staff at the Information Desk on Level 1 of the Charles Seale-Hayne Library. Do not return the book through the return machines or the red returns bin.


If there is no one else waiting for the book you should be able to renew, subject to the terms specified by the lender. Each renewal will cost you £5.45 per item. You must renew via email- you cannot renew yourself or at the information desk.

Please email illply@plymouth.ac.uk team at least 2 days before your book is due for return.

Contact Details


(01752) 588766

2.2.5. Resources Library Subject Guides – resources & support for your subject


Find relevant resources plus help and support for your subject in the Library’s Subject Guides.


Each guide covers a broad subject area and contains the following:

•            Links to Primo and specific resources such as online journals or databases for your subject

•            How to get the full text off-campus

•            Contact details for your Information Specialist

•            Help with referencing & avoiding plagiarism

•            General library information for new students such as how to borrow books

•            Twitter for library news & updates

•            A place for you to give feedback Special Collections


The Special Collections Archive can be found on Level 3, Room 305 in the Charles Seale-Hayne Library. It includes

  • Rare Books
  • Artists' Books
  • Rare Journals
  • Exeter College of Art & Design Archive 

To view any of the collections it is necessary to have an induction from one of the Information specialists. To book an induction please email: informationspecialists@plymouth.ac.uk. 

Please see our Special Collections Library Guide for further information. Resources for School Experience


The School Experience Collection is located on Level 2 of the library. These teaching resources include fiction and non-fiction books and classroom resources in a variety of formats, e.g. DVDs, posters and project packs. Students on Initial Teaching Training courses can borrow up to 40 items from this collection in addition to their usual allocation. Other library users can borrow these items within their usual book limit for three weeks.


The classification system is as follows:

J 001 – J 999 Junior non-fiction
OS J 001 – OS J 999 Oversize junior non-fiction
J AAA – J ZZZ Junior fiction
JS AAA – JS ZZZ Junior short fiction
JP AAA – JP ZZZ Junior picture books
JPB AAA - JPB ZZZ Junior picture books (large format)
JPL AAA – JPL ZZZ Junior foreign language picture books


The reference only section:
JREF 001 – JREF 999 contains schemes of work and lesson plans for different subject areas.



For further information on how to use this collection follow this link to the Library Subject Guide. Copyright, Licensing and Intellectual Property Information

Information and guidance on copyright and licensing for students and staff can be found in the Copyright LibGuide.

The University Intellectual Property Policy can be found here.

For further advice contact: informationspecialists@plymouth.ac.uk Harvard Referencing

We recommend the following guide:

Pears, R. & Shields, G. (2013) Cite them right: the essential referencing guide. 9th edn. Basingstoke: Palgrave


Also available electronically via Primo and the Library Subject Guides: http://plymouth.libguides.com/referencing


This is a generic guide and is suitable for all University of Plymouth students using the Harvard referencing style. In addition to the online guide, there are multiple copies available in the library, however you should check your module handbook for any specific guidelines required by your department. 


Students can also have a free EndNote Online account to assist them with referencing. A Plymouth cite them right style has been created for EndNote Online. What is an ISBN / ISSN?

I have been asked to provide an ISBN / ISSN what is this?


ISBN (International Standard Book Number) and ISSN (International Standard Serial Number) are unique numbers which are given to most publications. If you are wish to request a book from the library, or to buy your own copy, this number will help to ensure that you have the correct item.

If you can supply the ISBN or ISSN for an item you are requesting, it will help to speed up the processing of your request. ISBNs and ISSNs

I want to publish an item under the imprint of ‘University of Plymouth’, how do I get an ISBN or ISSN?


ISBNs for monographs can be obtained by emailing isbnrequests@plymouth.ac.uk. If you want the item to be widely publicised you should also complete a Nielsen BookData Title Submission form, available via the Library office or directly from http://www.nielsenbookdata.co.uk

ISSNs for new journals or serial publications are obtained from the British Library, at the address below:

ISSN UK Centre
The British Library
Boston Spa
West Yorkshire
LS23 7BQ

Tel: +44 (0)1937 546959
Fax: +44 (0)1937 546562
Email: issn-uk@bl.uk Out of Hours Coursework Submission Box

Students from the following faculties can use a post box located in the library to submit their coursework when the school admin offices are closed.

  • Science and Engineering
  • Arts and Humanities
  • Business
The post box is sited by the main entrance doors on Level 1.

Submitting Coursework through the out of hours box
  • When using this facility please remember to staple your work and attach a front cover sheet.
  • You must include a photocopy of your University Card for scanning purposes.
  • Any work posted in this coursework submission box will be collected and scanned through the normal coursework receipt system and you should receive an email receipt by 10:00 am the next working day.
Please note: Library staff are unable to answer queries and do not have access to this box.

Please direct any queries during normal working hours to:
Science and Engineering, Room 015 Smeaton
Arts and Humanities, 1st Floor Roland Levinsky
Business, 3rd Floor Cookworthy


2.2.6. Study Areas Study Areas

The library has a variety of study areas across four floors to support your learning needs. Mobile whiteboards can be found on each floor. You can bring your own whiteboard pens or borrow them from the Information Desk on Level 1.

Group study areas

The main group study areas are on Level 1 and Level 2. There are also group tables in the Level 0 atrium.

  • Show respect to other users and keep conversation noise to a reasonable level.
  • Mobile phones and laptops can be used.
  • Be mindful that excessive noise can travel to adjoining areas and cause disturbance to other users.

Quiet Study areas

The whole of Level 3 is a quiet study zone. On Level 2 there are quiet study rooms opposite the lifts next to the South East staircase (the side looking over the SU)

  • Users must work quietly at all times.
  • Mobile phones should be set to silent, although texting etc is allowed. Laptops and other mobile devices can be used with headphones.
  • Be mindful that conversation and other noise can cause annoyance, particularly when passing through an area.

Silent study room

A small room (309) is available on Level 3 for silent study.

  • Users must work silently at all times.
  • Mobile phones should be switched off and laptops and other mobile devices should not be used.
  • Refrain from eating and be mindful that even slight sounds can disrupt other users.

Bookable Library Study Rooms

Bookable study rooms, of varying sizes, are available across all floors. Please see our Bookable Study Rooms article for information about the rooms and how to book.

Computing Areas (Open Access Computing Areas)

We have PCs and a number of Macs in the Library available for students to use on a first-come basis. Also see our software article .

There are computing areas in the 24/7 Learning Space, Level 0 and Level 1 with a limited number of PCs on Level 2 and Level 3.

There is also a main open access area on Level 1 of the Babbage building.

Level 0 Learning Space

This room houses PCs and study spaces with plenty of power points for laptops.

The room is open 24/7 all year round and is only accessible via the Level 0 foyer. You cannot access the main library directly from this area and will need to exit the room via the Level 0 foyer and enter the main library via the level 1 main entrance.To enter and exit the room you must swipe your University card*.

*The system must register you as entering and leaving the room. Failure to do so could result in users being locked in or out of the room.

Postgrad Room / Special Collections

This is a swipe access only room (305) on Level 3 for University of Plymouth postgrad students.

The room is occasionally used for teaching, which is advertised in advance, and houses the Special Collections.


A mathematics and statistics drop-in for University of Plymouth undergraduate students is held in the Sum:UP area on Level 1, available during term time. Additional Study Areas

In addition to the study areas in the Library you can find study spaces, called Your Space, across campus.

Areas differ in size and comprise of a variety of seating and tables with power points for your devices. See our Learning Spaces guide for

  • Opening times
  • Locations with link to campus map
  • Number of spaces in area 

Your Spaces are managed by Library & Digital Support.

Contact Us
01752 588588 Bookable Study rooms (Library)

There are a limited number of bookable study rooms available for use by students and staff located on all floors of the library.

All rooms are equipped with a university networked PC. Selected group rooms additionally have an LCD presentation screen and/or a whiteboard.

Room No.

Level / floor





12 people

PC / Whiteboard / LCD presentation screen



4 people

PC / Whiteboard /LCD presentation screen

011 - 014


2 people




8 people

PC / Whiteboard / Projector

Note: Not available on Tuesdays and Wednesdays



8 people

PC / Whiteboard     

109 - 113


4 people

PC / Whiteboard



6 people

PC / Whiteboard / LCD presentation screen

206 - 207


4 people

PC / Whiteboard

208 - 213


2 people




7 people

PC / Presentation screen

302, 303, 307


1 person

PC / Whiteboard

Please note; from 07:00 – 08:00 the rooms are closed for cleaning

How to Book a room

  • Go to the library study room booking system Resource Booker
  • Enter your University email and password to log in.
  • Select the tile Student Study Rooms (Charles Seale Hayne Library)

  • In the Refine Search section, to the right, you can select a date and time. This will display the rooms on the floor levels that are available.


  • Select the study room that you wish to book.
  • In the form, add your name in the Booking title field, check the details and click on Book.


  • You will see your booking on a calendar and confirmation will be sent to your University email address.

View or cancel existing bookings

  • Log in to Resource Booker with your University email and password
  • Go to My Bookings on the left of the screen
  • On the calendar, find your booking and click on it.
  • In the form either click on Edit or Cancel

Accessing your booked room

Scan your university card under the keypad unit next to the door.

Booking terms and conditions

  • A maximum of 6 bookings a week, per person, can be booked.
  • Each booking is for a maximum of 2 hours. Multiple bookings can be made back-to-back.
  • Bookings can be made up to 4 weeks in advance..
  • Rooms should be vacated promptly at the end of the booked period.


2.2.7. Equipment Printing, Copying and Scanning

The University has a fleet of printers which provide:


A4 and A3 sizes                                                                           


Black & White or Colour


Enlarge or reduce your originals


Print/copy on coloured paper, card and OHP transparencies.


Scan and send items to your email or save them to your OneDrive

To print or photocopy you will need to add money to your University ID card. You can do this online or at the Information Desk on Level 1 with a debit or credit card.

  • Send your document to Print
  • The printers default to Black and White, double sided. You can change this in the settings / Printer properties.
  • Select Print on MyPrint as the printer
  • Go to any printer in the library and swipe your University ID card through a reader located at the side or tap the screen and enter your University username and password.

If you are printing from your laptop you will need to add the printing queue. Please follow our printing guides

Mobile Print
You can also print from any browser, via email or through an app. Find out how by following our Mobile Print Guide

Charges for printing and copying

Black and White Prints or Photocopies




B&W per side



B&W double sided



Colour Prints or Photocopies




Colour per side



Colour double sided


65p Large Format Printing

We have a large format printer able to print up to A0 high quality prints and posters in Level 1 of the library.

To print you will need to add money to your University ID card. You can do this online or at the Information Desk on Level 1 with a debit or credit card.

Log into a PC in the library and send your document to the Wide-Format printer. Further instructions can be found here.

Large Format Printer












£8 Staff Printing

The University has a fleet of Ricoh digital black & white and colour multifunction devices where you can print, copy and scan. Please note; If you have an Associate Staff Card you will need to register it via the Support Desk to use the printers.

If you have a

University managed Windows desktop or laptop computer
The \\myprint\print queue is already deployed to your device. Click here to find out how to set this printer as the default.

University managed Mac:

  • Open "self service" application whilst on the university network
  • Select "Ricoh Follow Me Printing" on the left, then "install" on the Ricoh title for Staff Ricoh Printer
  • You will need to remove your previous printer first, you will be prompted to do this after clicking install.

Linux users. Please see our Printing Guide Linux for instructions.

If you are printing from your personal laptop you will need to add the printing queue. Please follow our printing guides

Ordering new toner and consumables

The Ricoh devices auto order the toner, however to start this process the first toner must be replaced by our engineer. You will be notified when to order a new toner on the machine, in this first instance please log in the normal way and this will be delivered and replaced for you. Once this has happened, the device will order the toners automatically and deliver them to your usual collection place, you can then replace them yourself.

Note: Please do not under any circumstances swap toners on machines; the toners are micro-chipped to work with a specific device and therefore if this is changed the machine will no longer work and may be damaged. Computing and Assistive Software


There are PCs and a limited number of Macs that you can use in the in the main library and in the Level 0 Learning Space.

See the Work at Home site for more information about available software to use at home.

High Spec PCs

These machines are available on Level 0 of the main library and in the Level 0 Learning Space. Priority for these machines is given to Library users using the engineering software provided:

  • ANSYS Icepak 14.9

  • LUSAS Modeller

  • Master series

  • SolidWorks

  • Tekla Structures

Assistive Software

MindViewAvailable on all university computers

This is ‘brain-storming’ or ‘mind-mapping’ software. It can help you with organising essays, arranging notes, planning presentations, etc. 

MindView Guide

TextHELP Read&Write - Available on all university computers

This programme includes the following features:
  • Screen reader - to read aloud from documents and web pages
  • Spell checker - homonyms (bare/bear etc.)
  • Word Wizard - to help you understand what you read 
ReadWrite Guide

Glean - License by request 

Glean is a note taking tool which is designed to improve your learning and productivity. It allows you to combine audio recordings with multimedia notes – you can:

  • Take notes in class with online learning
  • Capture audio, text and slides in one place
  • React in real-time with Quick Labels
  • Quickly navigate audio using speech bubbles

For more information see their website.

Please note; We hold a limited number of licences for Glean and we grant access by application to those who have declared a disability to us and international students – please contact studentservices@plymouth.ac.uk for more information

See the Library Guide for more information on assistive equipment and software. Library laptop loans

Laptops are available to borrow from Level 1 of the library for use in the library only.

  • Associate or discretionary users will not be able to use this facility.

  • The laptops are installed with Microsoft office, internet browser and printers.

  • The laptop can be used anywhere in the library (but not taken out of the building) and will give you access to your files on OneDrive.

  • The laptop is issued without a charger and should only be plugged in when it is returned to the locker.

  • You can borrow a laptop for up to 4 hours. If you need a laptop for longer you will need to return it and borrow another one.

  • You will need your University card to issue a laptop to your library account.

  • Laptops that are returned late will incur a charge of £2.00 per day. 

  • All loan laptops will reset themselves when they are shutdown so make sure you have saved your work to OneDrive before shutting down.

  • Please note that you are responsible for the laptop while it is on loan to you. It must not be left unattended or loaned to anyone else as a fee may be charged for lost, stolen or damaged laptops. If you need to leave the library, please return the laptop.

Should you require any help, please visit the Information desk on Level 1. Media Supplies and Equipment


The following items are available for purchase from the Information Desk on level 1.

Prices as of 1st August 2020.

 Item  Size  Price
 Comb binders  10mm, 12mm &   14mm  35p
 Comb binding set(Comb + Front plastic cover + Back A4 card  75p
 Wire binders  various sizes  50p
 Wire binding set Wire + Front plastic   90p
 Channel binders (Black A4)

 3.5mm, 7mm, 10.5mm

No lettering possible 

 Fastback binders  A4 narrow, medium &   wide  55p
 Fastback binding set Fastback + Front plastic cover + Back A4 card 95p
 Punched clear cover OHP





 Unibinding All sizes, no card £1.30
 Foam board  A1  £3.00
 Daler board  A1 Black & white  £1.75
 Grey modelling card  A1 0.74mm  55p
   A1 1.5mm  £1.10

 Card  A4 160 gsm Black, white, yellow,green,blue,red  20p
 A3 160 gsm Black & white  40p
 OHP acetate sheet  A4 Black & white  20p
 A3 Black & white  40p
 Tracing paper  A4  20p
 A3  35p
 Poly pockets  A4  10p
 Ballpoint pens  Blue & black  20p
 DVD +RW    £2.20
 DVD - R  £1.10
 CD RW    £1.10
 CD-R  60p
 CD Wallet  50p

N.B. Further supplies are available from the Paper Store in the Scott Building


A self-service area where you can prepare work using a variety of materials and equipment is located on level 1 of the library. Visual and written instructions are displayed, and staff at the Information Desk are available if you need help.
NB Please refer to your student handbook as your faculty may have specific requirements for binding your project.

Comb Binder:
  • Allows pages to be added or removed
  • A set consists of a black plastic spiral binder, a clear acetate front cover and a piece of card for the back cover
  • A range of widths are available up to 450 page document
  • A4 portrait and A3 landscape documents can be bound  

Uni Binder:

  • A white spine with clear plastic front and back covers attached. Pages are glued in by heating the spine
  • Binders come in various widths up to 100 pages
  • Suitable for A4 documents only
Wire Binder:
  • A metal spiral binder often used for art, photography and architecture projects
  • Binders come in various widths up to 120 pages
  • Available in A4 size

Channel/Hard Cover Binder:
  • Channel binding offers a professional-looking hard cover finish
  • Pages are clamped together in a steel spine
  • Covers are available in blue and black leather-look finish and a range of widths, holding up to 175 pages
  • Hard cover binding and gold lettering - available from Bretonside Copy and Mail Boxes Etc.Plymouth and The Art Side. Equipment Loans

Students and staff can borrow various equipment from the Information Desk on Level 1 of the library.


  • Sony HD Camcorder
  • Go Pro Hero
  • Digital Stills Camera (Canon EOS DSLR)
  • Tripods
  • Audio Recorder (Voice recorder) 


We recommend you reserve equipment in advance to ensure availability. You can book:

  • at the Information Desk on Level 1 of the library.
  • Phone 01752 588588 (select Option 3 – Student IT Support)
  • Go to Primo and sign in. Enter the equipment description above and select quick search. On the results page you can filter by Bookable Media Equipment. 

Loan Period

  • Equipment can be borrowed for seven days maximum and reserved up to 12 weeks in advance.
  • Borrowed equipment can be renewed, subject to availability, in person at the Information Desk on Level 1. 

Returning Equipment 

  • Equipment loans should be returned to the Information Desk on Level 1 of the library.
  • Please ensure that you have backed-up all of your files before returning the equipment. The cards and their data are wiped without checking or backing-up files once returned to the counter.





Free of charge.

Late return

£2.00 per item per day.


Replacement cost of item.

If the equipment is not returned within 14 days it will be assumed to be lost and you will be invoiced for the full replacement cost of the item.


The University’s insurance does not cover any item on loan to you. Please consider taking out insurance cover for the equipment you borrow.


2.2.8. Additional Library Support Library Support for Disabled Users

Any student with disabilities, including learning difficulties such as dyslexia, who has been referred by Disability Assist (DAS) is eligible for these services. Members of staff who have a need for the services should email informationspecialists@plymouth.ac.uk

For more information visit our Disability Support library guide.

Guidance for student support workers, and request forms mentioned in this article, can be found as attachments at the bottom of the page.

One-to-one help
To discuss your needs and get help with accessing the library resources, you can book an online appointment with your Information Specialist (subject librarian). Email informationspecialists@plymouth.ac.uk 

Software and Alternative Formats
Our Tech for Learning guide will help you find tools and software including:

  • Accessibility computer settings
  • Read aloud software
  • Voice recognition tools
  • Organising tools
  • Notetaking tools and planning software

You can also look at our Alternative Formats article for services and software available to help you access printed texts.

Postal loans
Items (including requested items) can be posted to you. Email a completed Postal /Scanning request form for each book to collectionservices@plymouth.ac.uk. The item will be issued to your account, posted, and a postal charge added to your account. Return postage is at your own expense. 

Book Collection Service
Items from library stock can be requested for collection from the Reception Desk on Level 1. Email your requests with author, title, edition and shelfmark number to libraryandITenquiries@plymouth.ac.uk.

Requests will be processed Monday - Friday, 08:30 - 17:00. We require 24hrs notice minimum and will email you when your requests are available for collection.

Books will be held for 7 days. Uncollected items will be returned to the library shelves. Please check our opening times before collecting your books.

Scanning Service
Within copyright guidelines, journal articles and book chapters from library stock can be scanned and emailed to you free of charge. If items cannot be scanned, we will photocopy and post them to you (current copying rates and postage will be charged at cost).

Borrowing by Proxy
If you cannot get to the library in person, you can nominate someone else to borrow items on your behalf. Your nominated person should bring your University card, some ID of their own and an authorised Proxy form which you have completed.

Contact Details

01752 588588
libraryandITenquiries@plymouth.ac.uk Alternative Formats

The alternative formats service and equipment is available for users who have a visual impairment or other condition, including a learning difficulty such as dyslexia, making it difficult to access printed texts.

You must be registered with Disability Services to use the service. 

Alternative Formats Service

We will endeavour to provide you with books from the core reading list for your course in an accessible PDF format (subject to availability). If the text you require is not a core text, please email informationspecialists@plymouth.ac.uk to discuss your requirements. 

  • Text books in an alternative format are sourced from the publisher and are for your sole use only.

  • Email a completed form (attached at the bottom of this page) for each request to
    collectionservices@plymouth.ac.uk. Please note: requests can take up to six weeks to arrive.

Royal National Institute of Blind People (RNIB) Bookshare Account

This service is available to students with a visual impairment. Please email the Information Specialists for further details.

The RNIB BookshareBoookshare provides textbooks and materials to support the UK curriculum. They offer a range of accessible formats that can be read electronically or adapted to suit the personal reading needs of learners. They now have 739,263 titles with more being added all the time.

RNIB Bookshare lets you:

  • Listen to books with high quality text-to-speech voices
  • Hear and see highlighted words on screen
  • Read with digital braille or enlarged fonts
  • Create physical braille or large print
  • Read directly from your Internet browser

Alternative Formats Software 

SensusAccess allows you to automatically convert documents into a range of alternative media including

  • audio books (MP3 and DAISY)
  • e-books (EPUB, EPUB3 and Mobi)
  • digital Braille.
The service can also be used to convert inaccessible documents such as image-only PDF files, JPG pictures and Microsoft PowerPoint presentations into more accessible formats. 

Simply follow the four-step process to convert your file. Make sure to use your University email address as the converted file format will be delivered to your inbox in approximately 10 minutes.

TextHelp Read & Write
This text to speech software is installed on all University PCs. It reads aloud text from word documents,    pdfs, email and the web, and includes many other features such as spell checker, homophone checker and word prediction.

See our Tech for Learning Library Guide for further help. Library Support for Part-time, Placement and Distance Students

University of Plymouth students are eligible for these services if they are:

  • On a part-time course
  • On a full-time course in part-time mode
  • Away from the University on any form of placement for 6 weeks or more
  • Living permanently more than 25 miles from the University 

See full details on the Support for Distance, Placement and Part-time Students Library Guide

Postal loans

Items (including requested items) can be posted to you. Email a completed Postal /Scanning request form for each book to collectionservices@plymouth.ac.uk. When available, the item will be issued to your account, posted and a postal charge added to your account. Return postage is at your own expense.

Please note: Inter Library loan items can only be posted via Special Delivery. Not all Inter Library loans can be posted.

Scanning Service

Within copyright guidelines, journal articles and book chapters from items in stock can be scanned and emailed to you free of charge. If items cannot be scanned, we will photocopy and post them to you (current copying rates and postage will be charged at cost).

Email a completed Postal /Scanning request form for each item to collectionservices@plymouth.ac.uk 

Borrowing by Proxy
If you cannot get to the library in person, you can nominate someone else to borrow items on your behalf. Your nominated person should bring your University card, some ID of their own and an authorised Proxy form which you have completed.


Due to COVID-19 the Sconul Access scheme has been temporarily suspended. This scheme enables eligible users to borrow material from other academic libraries. For criteria and further details, see the SCONUL article.


01752 588588

libraryandITenquiries@plymouth.ac.uk Library anxiety

The library is a great resource, but it can seem overwhelming and intimidating at first. Let us help.

Whether you have just started at the University of Plymouth, are just about to sit your finals, are a postgraduate student doing a literature review, or a member of staff, we can help. If it's your first time using the library or you have visited many times but are still anxious about coming in, don't worry.

We can help with:

  • Physical access
  • Finding resources on Primo
  • Finding books on the shelves (How do the numbers on the book spines work?)
  • Finding your way around the building
  • Printing
  • Finding out where to go to for help
  • Putting you in touch with other support facilities

Other support:

  • Physical access
  • Books in alternative format
  • Equipment to help you in the Library
  • Software and technology to support your learning
  • Additional Library services

Further information on these services.

Library Buddy

If you are concerned about entering or navigating the library, we can arrange for a library buddy to meet you outside and come in with you. We can give you a quick (about 10 minute) introduction to the library and its resources.

To arrange a buddy you can

Email libraryanditenquiries@plymouth.ac.uk
Call on (01752) 588588 - Choose the student option

2.2.9. Library Membership for External Users Library Membership for External Users

Library membership for visitors/partner colleges

Not a member of the University?

There are a number of library access options available if you are not a University of Plymouth registered student or staff member, and are over 18. See below.

Are you sponsored by a University of Plymouth faculty or department? 

See further information on University Associate Membership 

Are you a student or a member of staff from another university? 

SCONUL access may be available to you. 

Are you a student or a member of staff from a Partner College? 

You may be eligible for the Academic Partnerships reciprocal borrowing scheme. 

 None of the above?

See details of Library Associate membership. Associate library membership

    If you are not a registered member of the university, and are over 18, you may be able to take out associate library membership.

    Library Associate membership

    • Library Associate membership normally involves a fee of £60.00 per annum (including VAT) and is granted to those with a specific identifiable need to use our facilities which could not be met by the public library services (e.g. in support of professional development; personal research activity)
    • Graduates of Plymouth University automatically become part of the alumni community and are entitled to 50% discount on annual membership.
    • Library Associate Members may borrow up to 6 items for a period of 6 weeks. If another user requests an item out on loan, an email will be sent requesting the return of the item within 7 days.
    • Associate membership only permits access to physical stock in the library - we regret we cannot provide access to electronic journals, articles and databases. We cannot provide an Inter Library Loan service for associate members.

    To apply for Library Associate membership fill in the form attached at the end of this article. The completed form should be submitted at the Reception Desk on Level 1 of the Library or emailed to libraryandITenquiries@plymouth.ac.uk . Allow up to 5 working days for a library card to be made up once your application has been accepted.

    Student Support (Non medical helper) Reference Access Card

    If you are employed to provide enabling study support to University of Plymouth students registered with Disability Assist, you can apply for a free library access reference card for ease of access to the library via the internal barriers. A reference card allows you to use the library for study and to refer to print materials. Borrowing and access to e-resources is not included. Further details available on the application form in the attachments at the bottom of this article. Student Support Reference Card

    If you are employed to provide study support to University of Plymouth students registered with Disability Assist, you can apply for a reference card for ease of access to the library via the internal barriers.

    A reference card allows you to use the library for study and to refer to print materials. 


    • Membership to the end of the academic year: 31st August (renewable annually)
    • Entry into the Library building between 08:00 and 20:00 during term time.
    • Use of the library for study and to refer to print materials.


    • Applicants must be aged 18 or over (proof of age may be required)
    • No borrowing entitlement
    • No access to electronic resources, software, databases or other services licensed for the exclusive use of University staff and students, including the study room booking system
    • No access to the library PCs
    • Your card will not enable access to the building between 20.00 and 08.00.

    To Apply

    • Bring your completed, signed application form to the library, together with valid current photographic ID, proof of current address and proof of employment
    • Once your application is approved, your card will be available for collection within 3 working days. You will be notified by email. We reserve the right to refuse membership.
    • Cards must be carried at all times – you may be refused admittance without your card.

    Find the application form attached below. Academic Partnerships

    If you are a student and enrolled on a University of Plymouth partner course or *staff member at one of our Partner Institutions then you are entitled to the following services including access to the University Library's e-resources and student portal. Guidance for Partnership students and staff on how to access the library's print and electronic resources is available via our Partner Institutions Library Guide.

    * College staff teaching on a Foundation degree or supporting learning (e.g. Librarians).

    Computing accounts

    • Students: computing accounts are generated as part of enrolment
    • Teaching Staff: Apply by filling out a RUTS registration form, found under the Registered University Teachers (RUTS) section. Forms should be returned to Academic Partnerships – see address at end of article.

    University of Plymouth Card
    With your card you can borrow books, book a study room and pay for printing & photocopying

    Other Services available 

    • Borrow books from the University of Plymouth library and pick them up from your college library. Speak to your college library for further information.
    • Journal articles and book chapters can be scanned and emailed free of charge to you via your College Library. Copyright Limits apply

    Student contact for Academic Partnerships – queries relating to student access and University of Plymouth card issues.
    Data and Enrolments, Academic Partnerships, University of Plymouth, Room 300, 3rd Floor Hepworth House, Drake Circus, Plymouth PL4 8AA
    Email: apenrolments@plymouth.ac.uk 

    Teaching Staff contact for Academic Partnerships - queries relating to RUT accounts and University of Plymouth card applications
    Academic Partnerships Faculty Office, Plymouth University, 3rd Floor Hepworth House, Drake Circus, Plymouth PL4 8AA
    Email: academicpartnerships@plymouth.ac.uk

    Contact for Partner College Libraries (for receiving books/articles/chapters)
    Partnership Loans Charles Seale-Hayne Library, Plymouth University, Drake Circus, Plymouth. PL4 8AA
    Telephone: 01752 588766
    Email: partnershiploans@plymouth.ac.uk


  SCONUL Access Scheme

    SCONUL Access is a reciprocal borrowing scheme between participating higher education libraries in the UK and Ireland. Your university or college must be part of the scheme to apply. You are eligible if you are a:

    • Staff member on an open or fixed term contract
    • Postgraduate research student
    • Part-time student
    • Distance learning student
    • Placement student (full time student on a placement of 6 weeks or more)
    • Full-time taught postgraduates

    If you are a full-time undergraduate student you may be able to use the resources of other college and university libraries for reference (you are not able to borrow).

    Using the University of Plymouth library if you are a member of a different University or College.

    • You must apply online. Make sure you select your University or College.
    • You will receive a SCONUL Access confirmation email.
    • Bring your SCONUL confirmation email, home institution ID/Library card and speak to a member of staff at the reception desk on Level 1.
    • You will be asked to fill out a registration form so that a library card can be made. Please allow up to 5 working days for a card to be processed. You will be emailed when it is ready for collection. 

    Depending on your eligibility you may be able to borrow up to 6 books. You will not have any access to our online resources or bookable study rooms.

    Please bring your card every time you visit the library as you will be unable to enter without it. Access is between 0800 -2000.

    University of Plymouth Student or Staff wanting to use another library in the SCONUL Access scheme

    You are only eligible to apply if you are considered a student or member of staff of the University of Plymouth with your course or employment validated with full library privileges here.

    Staff and students at partner college institutions on franchised courses are not eligible for access under the terms of the scheme.

    • Your library account must be clear of any overdue books or charges.
    • You will need to apply online
    • You will receive a confirmation email once your application has been approved subject to your eligibility. Print this off and take it, with your University of Plymouth ID card, to the library you wish to visit.

    Contact the Information Desk on Level 1 of the Library or email libraryandITenquiries@plymouth.ac.uk with any queries. University Associate membership

    University Associate membership

    • If you are being sponsored by a University of Plymouth faculty or department as a University Associate, you can apply for entry to the Library building and access to resources when you fill in the application form for a University Associate card
    • University Associate members may borrow up to 6 items for a period of 6 weeks. If another user requests an item out on loan, an email will be sent requesting the return of the item within 7 days.
    • The Application Form for a University Associate Card - is available on the Card Office webpage
    2.2.10. Policies Terms of use

    Any person (“User”) becoming a member of, and/or using the services or facilities provided by, the Charles Seale-Hayne Library (Library and Digital Support) (the “University Library”) is bound by the following terms of use (“TOU”). The purpose of these TOU is to protect the interests of all Users and to enable the University Library to provide an efficient service.

    1. General

    (a) Admission to, and use of the University Library and its services and facilities are conditional upon compliance in full with these TOU. Users are required to comply with these TOU and any other relevant terms and conditions of use brought to their attention (for example, without limitation, in respect of computer use, fire and health and safety regulations)

    (b) These TOU are displayed within the library and on the Library website. If any user requires assistance in reading or understanding these TOU, please ask a member of the University Library staff.

    (c) University Library staff are empowered to enforce these TOU and all Users are required to co-operate in their implementation. Membership of the University Library and/or the use of any University Library services or facilities may be suspended for such period as shall be specified or withdrawn by the Head of Library and Digital Support or other University Library staff from anyone in breach of these TOU or otherwise abusing any of the University Library’s services or facilities (at the absolute discretion of the Head of Library and Digital Support or other University Staff member). Breach of these TOU may constitute a disciplinary offence under the University’s disciplinary procedures. University rules and regulations can be found on the University regulations website, here.

    2. Admission

    (a) Subject to Rule 2(b) and (f):

    (i) All duly registered students of the University are entitled to become members of the University library.

    (ii) All staff of the University are entitled to become members of the library.

    (iii) Associate members of the University with University cards may also be granted free Associate membership of the Library .

    Associate membership will normally involve the payment of a fee although free Associate membership may be granted to eligible members of the SCONUL Access scheme

    (b) To become a member of the University Library in accordance with Rule 2(a), each person must be registered as such in accordance with the University Library’s registration procedures in force from time to time, whereupon he or she will be issued with a University Associates with cards or Library Associates with cards (paid and unpaid) and will become a “User” for the purposes of these TOU. The University card or Library membership card is solely for the User to whom it is issued and is not transferable. Each User is responsible for their own card and shall notify a member of the University Library’s staff immediately in the event:

    (i) that a card is lost, defaced or destroyed; or

    (ii) of any change in address or personal circumstances which affect or might affect their membership or use of the University Library; or

    (iii) that they wish to cancel their membership of the University Library.

    The User will remain responsible for any items borrowed on their card until he or she reports the loss of that card or his or her card is returned to the University Library for cancellation.

    (c) Subject to Rule 2(f), members of the public may be admitted to the University Library subject to their signing the University Library’s visitors’ register and producing proof of identity on each visit and promptly upon request by University Library staff. Unless otherwise agreed with the University Library, the use by members of the public of University Library materials is limited to reference purposes only. This normally excludes the use of electronic sources. While attending the University Library, a member of the public will be treated as a “User” for the purposes of these TOU.

    (d) Anyone under 18 must be supervised by a responsible adult at all times while attending the University Library.

    (e) A valid University card is required to gain entry to the University Library during the period between 20.00 hrs – 08.00 hrs on any day.

    (f) Any use and membership of the University Library is conditional upon compliance in full with these TOU in accordance with Rule 1(a). 

    3. General Conduct

    (a) All users of the facilities must behave responsibly and should not knowingly cause annoyance, inconvenience, offence, disruption or nuisance to others.

    (b) Silence is required in certain areas as designated on the floor plans available on the Library website. The use of mobile phones or personal music players or the audible use of computer or other electronic equipment is not allowed in these areas.

    (c) The consumption of food and drink is not generally permitted in the University Library (including in Computing areas or near electronic equipment) although it may be permitted in areas duly designated by University Library staff.

    (d) With the exception of study rooms or computer equipment duly designated by University Library staff and for which there is an official booking system, study places may not normally be reserved by Users in the University Library. With regard to study rooms or computer equipment for which booking is permitted, Users must vacate such study rooms or equipment and remove any personal property at the end of the relevant booking period. Any such items left unattended may be removed and the University Library assumes no liability in respect of them.

    (e) Users may be requested to present for inspection any briefcase, bag or similar item brought into the University Library and University Library staff shall be entitled to full access to any such item and their contents for the purposes of such inspection.

    (f) Users shall produce proof of identification (in the form of their University card or library membership card) promptly upon request by University Library staff.

    (g) The marking, defacing, damage, misuse or loss of any books, materials, furniture and equipment of the University Library is not permitted. The relevant User will be held responsible for, and will be required to make good, any such damage or loss promptly upon demand.

    (h) Smoking (including the use of e-cigarettes) is not permitted within the University Library or outside its building near the entrances/exits of Levels 0 or 1 of that building.

    4. Borrowing Library Material

    (a) Books and other items may be borrowed and removed from the University Library by a User free of charge, subject to and in accordance with the University Library’s borrowing procedures in force from time to time or the instructions of University Library staff. Books and other items designated as for reference use only may not be borrowed or removed from the University Library unless the Head of Library and Digital Support (or another duly authorised member of the University Library staff) expressly permits the loan of any such reference material

    (b) Each User shall produce his or her University card or library membership card whenever an item is borrowed.

    (c) Each User is permitted to borrow at any one time such number of items as shall not exceed the limit duly specified by the University Library from time to time (which limit may be subject to variation and annual review by the University Library).

    (d) The University Library operates two loan periods in respect of items available for loan:

    (i) Subject to paragraph (ii) below, items can normally be borrowed for up to 6 weeks.

    ii) In the event that an item on loan is required by another User, a recall notice shall be issued and the User borrowing such item is required to return the recalled item within 7 days of the date of that notice.

    Specified equipment may also be available for loan on a free basis and the loan periods for such equipment and any other loan terms shall be as duly specified by University Library staff.

    Items must be correctly returned by the end of the designated loan period or by the earlier date specified on a recall notice. Items can be renewed unless they are requested by another service user. Users are asked to return loans within 7 days on request.

    (e) Items must be duly returned to the University Library on or before midnight on the final day of the relevant loan period set out in Rule 4(d)(i) or (ii). The loan period for items referred to in Rule 4(d)(i) can be renewed unless they are requested by another User in accordance with Rule 4(d)(ii).

    5. Overdue Return or Loss of Library Material

    Each user is responsible for the safekeeping and return of all items borrowed on his her card during the period of their loan. In the event that any such item is lost, stolen or damaged during this loan period or otherwise not returned at the expiry thereof, the relevant user shall notify a member of the University Library’s staff immediately. That User will be fully responsible for, and will be required to make good, repair, replace or reimburse the University Library for the full replacement cost of any such item (or the series to which the item belongs) in the amount specified by the University Library. The University Library reserves the right to charge delivery costs and/or an administration fee

    (a) In the event that any item borrowed on his or her card is not returned at the end of the period of loan of such item in accordance with Rule 4(e), the relevant User:

    (i) will be subject to fines or other sanctions at the rates then in force (subject as amended from time to time), the current rates being set out here.

    (ii) may be subject to additional charges for retaining an item duly recalled pursuant to Rule 4(d)(ii) more than 7 days after the date of the relevant recall notice at the rates displayed in the University Library and in electronic format from time to time.

    (b) In the event that any item borrowed on his or her card is not returned within 6 weeks after the end of the period of loan of such item (or such other period as the University Library may specify from time to time for such purpose) [or after three reminder notices have been issued to the User], that item shall be deemed to have been lost in which case the provisions of Rule 5(a) shall apply.

    (c) In the event that any outstanding sums under Rule 5(a) and the amount of outstanding fines, charges or other sanctions within Rule 5(b) reaches or exceeds a limit specified by the University Library from time to time for such purpose or that any such amount, fine, charge or sanction remains overdue (in whole or part) for 6 weeks after the end of the period of loan of the relevant item (or such other period as the University Library may specify from time to time for such purpose), that User may have their membership of the University Library suspended or terminated by the University Library (at the discretion of the Head of Library and Digital Support or any other duly authorised member of the University Library staff).

    6. Communications

    The University will send any notices relating to the use of its books, materials, equipment, services or facilities (including any recall notices issued under Rule 4(d)(ii) or any notices of any changes in the services provided by the University Library) to Users at their e-mail addresses registered with Plymouth University. All Users are expected to read and act as appropriate upon any such notice sent by the University Library.

    7. Copyright

    In their use of any items or other material borrowed from or used in the University Library, all Users shall comply with:

    (a) the law of copyright; in particular but without limitation, no User may copy, scan, transmit or store electronically any original or copy documents, materials or other items (in whatever format) received from the University Library unless the User has the permission of the copyright owner or any other authorised licensing body or except as permitted by statute;

    (b) the terms of any licences Plymouth University may hold relating to such material (which may be obtained by request. Email: copyright@plymouth.ac.uk; and

    (c) Plymouth University's copyright policy (available

    8. Exclusion of Liability

    The University will send any notices relating to the use of its books, materials, equipment, services or facilities (including any recall notices issued under Rule 4(d)(ii) or any notices of any changes in the services provided by the University Library) to Users at their e-mail addresses registered with Plymouth University. All Users are expected to read and act as appropriate upon any such notice sent by the University Library.




  Using the Charles Seale-Hayne Library

    1. General
    Any use of the services provided by the University Library indicates acceptance of the Library Terms of Use.

    2. Admission

    • A valid University card or Library card is required to gain entry to the Library.
    • Visitors must produce a valid visitor card on each visit, the card entitles the user to 5 visits per annum.
    • All users are expected to produce their card or ID on request. University cards/ Library cards may only be used by the person named on the card.
    • Users must be 18 or over. 

    3. General Conduct

    • Users must adhere to the Food and Drink policy and must not disturb others.
    • Noise restrictions should be observed and study areas left clean and tidy. Alcohol, smoking and e-cigarettes are not permitted.
    • All library users should acquaint themselves with the fire and safety regulations displayed in the library.

    4. Borrowing Library material 

    • Books and other library materials (apart from items designated for reference use only) may be borrowed from the Library by registered borrowers.
    • Anyone borrowing materials from the library is responsible for their care and safe return on or before the due date.
    • Users are responsible for each item issued to them until they return it to the library.
    • Users are asked to return recalled items within 7 days on request. 

    5. Overdue return or loss of Library material

    • Fines are charged when recalled items or equipment are returned late.
    • The replacement cost will be charged if an item is not returned.

    6. Communications
    The library system will send key notifications to the registered email address. All users are expected to read and respond to these messages appropriately. 

    7. Copyright
    All library users must comply with the law of copyright in their use of any resources they borrow from or use in the library or remotely, and with the terms of any licences the University may hold regarding such material.

    8. Loss or Damage to Property

    • The University cannot accept responsibility for any damage to or theft of library users’ personal possessions.
    • Library materials and equipment must not be damaged or misused.

    The Library Terms of use can be found here

    Users of the Library are subject to University regulations, of which the Library Terms of Use are a part. Student IT Support Policy

    Our aim: The Library and Digital Support team (LDS) is committed to providing a high quality service.

    Our services are designed on a self-service basis, and our aim is to enable students to develop as independent learners and researchers. Users are expected to take full advantage of these available self-service resources and digital services, but we also know that there are times when more individual help is required.

    Support available: The Library and Digital Support team are based on level 1 as you enter the Charles Seale-Hayne Library and at the Peninsula Allied Health Centre (PAHC), providing the following IT support services for students.

     We will provide:

    1. Assistance in connecting to University of Plymouth Wi-Fi (Eduroam).

    2. Assistance with setting up your University of Plymouth email account on your devices.

    3.  Signposting to appropriate guidance on the Digital Learning Environment (DLE) and Moodle.

    4. Help with accessing electronic and digital resources and locating books on the shelves.

    5. Signposting to guidance on virus and malware removal.

    6. Assistance with printing, copying and scanning.

    7. Signposting to appropriate guidance for MS Office and other University provided software systems (including Software and services for working from home and Technology for learning software).

    8.  Advice with problems with your computing and print account (e.g. password changes) online enrolment and library account.

    9. Advice on Apple products is limited to assistance with installing University provided software.

    We will endeavour to resolve your issue in line with our stated  service offer, but we cannot guarantee that all issues will be resolved. Your query may be logged for escalation to the University IT Service team. 

    We cannot: 

    • Provide IT Support to University Halls of Residence.

                If you call us about this, we will diagnose and most likely open a support call for the RESNET team to investigate

    • Provide AV Support to teaching rooms or elsewhere on campus.

            We do not support this area, but can transfer you to the TIS Technical Services team or you can contact directly on 01752 588588 (Select Staff option)

    • Provide an IT enquiry service to visitors and members of the public.

                We only support enquiries about connectivity to Eduroam and guest Wi-Fi. 

    • Provide support for Faculty/ School specific software or make changes to the student record system.

                We do not support Faculty/ School specific software, but can direct your enquiry to the relevant support team. 

    • Provide marks for modules, transcripts of results or add students to modules.

                We do not provide support on student assessment but can transfer you to your Faculty for support and advice. 

    • Install operating systems, lend disks for installation or provide advice on repairs or hardware faults for personal devices or computing systems. 

     The user is responsible for ensuring that all work is backed up. We cannot be responsible for data loss.

  Customer Services Statement

    Library & Digital Support (LDS) is committed to maintain and improve our customer service standards. We aim to build strong relationships with our customers in the pursuit of high-quality customer service provision.

    We commit to:

    • Provide a friendly, professional service whether face-to-face, via written communication or by telephone
    • Ensure our staff are easily identifiable in order to promote customer engagement
    • Operate in a transparent manner, communicating clearly and openly where possible, but with due respect for customer confidentiality
    • Treat all our customers fairly and with respect
    • Work in partnership with our customers to deliver quality services that are accessible to all
    • Resolve enquiries at first point of contact or provide technological, knowledge-based and/or expert referral services, as appropriate
    • Educate customers to access and utilise all available information, self-service resources and digital services in order to become self-sufficient and independent learners
    • Monitor our service level performance
    • Develop our staff to ensure they have the necessary skills and expertise
    • Provide an accessible, comfortable and safe learning environment
    • Encourage and follow-up customer feedback to inform and further develop our service quality
    • Ensure a customer services strategy is included in all LDS service plans

    We expect our customers to:

    • Behave in a respectful, non-abusive and non-threatening manner
    • Treat staff and other library users with courtesy, and respect the library stock and environment
    • Take advantage of available self-service resources and digital services
    • Take responsibility and be proactive in reporting issues
    • Engage with our staff and provide timely feedback, as appropriate
    • Abide by the Library Rules/Regulations.

  Collection Development and Reading List Policy

    This policy sets out the framework through which the Library will work in collaboration with academic and research staff of the University to ensure that stock and content is selected, sourced, acquired, made available, maintained and retired in order to develop Library collections that support,

    • The student learning experience, providing adequate and equitable access to core learning materials required to progress and complete studies, supporting student attainment
    • The teaching and learning needs of the University, Faculties, Schools and programmes, including the growth of online teaching and blended learning delivery
    • The research needs of the University and its Research Institutes

    This policy applies to the main Charles Seale-Hayne Library site, and to the PAHC Library on the North Plymouth campus. It covers all materials requested to support reading and self-directed learning on programmes of study, and used to support research, and is not restricted to physical collections or traditional book and journal formats.

    Find the policy attached below. Special Collections Policy

    The Charles Seale-Hayne Library Special Collections have been developed over many years with a focus on literature, fine art, illustration, typography, design, and lithography. The collections also include the University archives, and a national collection of educational history. There are no other local collections that hold a similar range of content.

    Find the policy attached below. Inter Library Loans Policy

    Library and Digital Support Inter-Library Loans Policy for University of Plymouth Students and Staff.

    ·         Library and Digital Support will supply Inter-Library Loans (ILLs) to:- 

    o   University staff

    o   Postgraduate researchers of the University

    o   Taught Postgraduates registered to the University

    o   Stage 3 Undergraduates of the University researching for their dissertation.
    Please note: ILLs will not normally be obtained for Stage 1 or 2 Undergraduates unless there are exceptional circumstances. In these cases the approval of the relevant Information Specialist should be sought first and supplied in writing (email).

    ·         Students of Partner Colleges should contact their college Library for details of local ILL provision.

    ·         Library and Digital Support will normally supply ILLs free of charge to University staff and students.

    ·         There is no limit at present on the number of ILLs that may be applied for. However, there is a considerable cost per request to the library for ILLs, and staff and students should be selective about what they apply for. Request numbers considered to be excessive may be queried and the Library reserves the right to refuse requests, dependent on circumstances.

    ·         Materials will be supplied only if legally compliant with Copyright regulations, and the format supplied (print or digital) will depend on availability.

    ·         The Library will request items in the first instance from the British Library. If the British Library cannot supply, Library and Digital Support will attempt to source it from other UK libraries. This will take more time and success cannot be guaranteed.

    ·         ILL Borrowers will be charged for any renewals. The current charge of £5.45 will be reviewed every year and aligned with standard British Library renewal charges.

    ·         There is a £15 ‘failure to collect’ fee, which will be added to the borrower’s library account if they fail to collect the physical book or journal request from the library.

    ·         Lost inter library loan books from the British Library will be charged at a minimum of £185.50. Other suppliers may charge different fees. These may be able to be refunded, minus an administration fee, if the lost item is returned within six weeks. 

    ·         Library and Digital Support will not source materials from institutions outside the UK.

    ·         Some requests may be referred to Information Specialists and considered for purchase if circumstances warrant it. Likewise, if a request is made that falls outside the guidelines and procedures stated above, special permission in writing (email) from the relevant Information Specialist will be required in order to proceed with the request. 

    ·         ILL books should be returned to staff at the Information desk, on Level 1 of the Charles Seale-Hayne Library, and not through the self-return machines or red returns bin. Customer Feedback Policy

    We value feedback to inform our decisions and develop our services. We are committed to review your feedback to continuously improve service delivery, in line with Plymouth University’s policies and procedures.

    Feedback definition
    We define Feedback as any verbal or written expression of experience related to equipment, services or staff. We welcome all forms of feedback: compliments, suggestions, comments, concerns, complaints, in order to encourage user engagement.

    Who can provide Feedback
    Everyone using our services.

    Our Commitment
    We will

    • Deal fairly and sensitively with any feedback
    • Record and monitor feedback, to enable us to take appropriate action where possible
    • Acknowledge formal feedback
    • Respond within a stated period of time, if a response is required
    • Investigate and consider feedback as fully as possible, within a reasonable timescale
    • Take action where appropriate and inform customers of resulting actions/outcomes

    Your responsibility
    We expect you to

    • Provide feedback promptly
    • Provide feedback in a respectful, non-abusive, non-threatening manner
    • Provide contact information and full details of the issue if you require a response
    • Explain the problem as clearly and as fully as possible, including any action taken to date
    • Allow a reasonable time to deal with the matter
    • Recognise that some circumstances may be beyond our control

    In order to ensure we are able to investigate and rectify any issues, we encourage you to provide full contact details. Information will only be disclosed to those who need to see it for the purposes of dealing with your feedback. In accordance with the Data Protection Act 1998, we will not share your personal information with anybody else without your knowledge, unless we are required by law to do so.

  Data Protection (Library)

    University information about Data Protection & Freedom of Information is available here

    Information specific to the Library is attached. Noise policy

    Library and Digital Support has a policy allowing users to hold discussions within its libraries, media workshops and open access computing areas. The noise policy seeks to create a variety of study environments to meet the needs of all our users.

    Such a policy is required in order to protect those wishing to study quietly or silently, whilst allowing group discussion, social interaction and use of the facilities (PCs, media equipment, Primo, Enquiry Desks etc). Consideration should be shown to others, especially in open plan areas where different types of study space are not divided by separate rooms.

    We will designate and advertise certain areas for different types of study, as space and buildings permit. Further information can be found in the document attached below.

    Noise Text Alert Service

    If an area within the Library is too noisy, users can text their location to 07772 444789 for a staff member to investigate. Locations are detailed on signs around the library. This service runs between 8:30 – 18:00. Outside of these hours users can speak to staff at the Reception Desk on level 1. Lost property


    Please ask at the Reception desk if you have lost anything in the library.

    • Valuable items and memory sticks are taken to Security in Portland Square daily. Due to GDPR legislation, memory sticks, hard drives etc cannot be returned unless they are marked with your personal details.Please ensure your personal device is marked with your name or other unique identifier.
    • University cards are taken to the Card Office in Roland Levinsky building daily.
    • Other items will be kept in the library for a maximum of 14 days.


    Donation of Records or Special Collections

    Terms of Agreement for Donation of Records or Special Collections to the Charles Seale-Hayne Library, University of Plymouth can be found in the attached document. Submitting material for display in the Charles Seale Hayne Library

    Submitting material for display in the Charles Seale Hayne Library 

    All posters, leaflets, brochures etc. for display should be handed in at the Information Desk.

    One poster up to A4 size may be accepted for display on designated noticeboards. Leaflets will be displayed in small batches as space allows. 

    Material must be professional-looking: printed, not handwritten; in good condition.

    When a poster is accepted, it will be initialled by a member of library staff and dated. Posters not marked in this way will be removed. Leaflets found outside the designated display area will be removed. 

    Acceptance of material does not guarantee it will be displayed, as this is dependent on available space. Material will be removed when it is out of date and will not be returned to the author.

    The following will be accepted:

    • Official information from Plymouth University e.g. student services, medical centre
    • Cultural events e.g. local theatres, Peninsula Arts, student exhibitions.
    • Academic information e.g. seminar talks, lectures, focus groups, volunteers for coursework experiments.
    • SU information e.g. theatre productions, clubs & societies (excluding political), student discounts.


    The following will not be accepted:

    • Material advertising political groups/activities, including pressure groups.
    • Material advertising businesses, commercial products etc., (except cultural events).
    • Personal notices e.g. adverts for house-sharing etc.
    2.2.11. Amenities Food, Drink and Amenities
    There are numerous facilities on campus for food and drink, to eat in or take out.  The Charles Seale-Hayne Library has a cafe, vending machines and water dispensers.

    Food and Drink Policy

    The following food and drink is allowed in the library.

     Not Allowed
     Cold drinks (non-alcoholic): Canned, bottled or covered
     Hot food
     Covered hot Drinks     
     Cold snacks

    Hot food and uncovered drinks purchased from the Library Cafe are permitted only in the cafe 

    Only still bottled water is permitted near computer equipment providing care is taken.

    Please ensure you:

    • take reasonable steps to avoid spillage
    • leave all surfaces clean
    • place all rubbish in the bins provided
    • use recycling facilities where available
    • report any accidental spillage immediately
    • take note of signage indicating designated areas and permissions


    A cafe is situated on Level 1 of the Library, standard opening times are 08:30 - 16:00 Monday to Friday. However, these may change or be extended.

    Vending machines 

    Drinks and snacks can be purchased from vending machines located on Level 1 and 2 in the library. Drinks can also be purchased from vending machines in the foyer on Level 0. Please note: refunds are dealt with by Plymouth University Catering Services only. To apply for refunds customers should email catering@plymouth.ac.uk .The library does not deal with any lost monies from vending machines.

    Water dispensers

    Free water dispensers can be found at the following locations:

    • Level 0 opposite the lift
    • Level 1 opposite the lift 
    • Level 2 opposite the lift
    • Level 3 in the quiet study room 


    Toilets are located on all levels of the Library - at least one on each floor can be used by people with disabilities


    2.2.12. Contacts & Feedback Opening Hours, Contacts and Service Levels

    Opening Times

    The Charles Seale-Hayne Library (CSHL). Please note: you must bring your University card to access the building.

    • Term Time 24/7
    • Vacation Daily 08:00-20:00
    • The Level 0 Learning Space is available 24/7 all year round
    Peninsula Allied Health Centre (PAHC) Library
    • 09:00-17:00, Monday to Friday (term-time)
    Knowledge Spa Truro
    • Term time Monday to Friday, 09:00-17:00.
    • Vacation Monday to Friday, 10:00-14:00.

    Contact Details

    The Charles Seale-Hayne Library (CSHL)

    Peninsula Allied Health Centre (PAHC) Library

    Knowledge Spa Truro

    Service Levels

    The following service levels apply to the Charles Seale-Hayne Library

    Full service
    During full service hours, you have access to the full range of library and Student IT Support services, including help from specialist staff.

    • Term time and vacation
    • Monday to Friday 09:00-18:00

    Extended hours service
    Service points are staffed by a small team who can help with many enquiries. Your enquiry may be logged for action during full service hours.

    • Term time and Vacation
    • Monday to Friday 18:00 – 20:00
    • Saturday and Sunday 08:00 – 20:00

    Overnight service
    Single staffed. Staff may be able to help with some enquiries but may need to log your enquiry for assistance during full service hours.

    • Term time
    • Daily 20:00-08:00

    Please see our Student IT Support policy page for full details of out IT support.


  Information Specialists (librarians) Contacts
    The Information Specialists (librarians), each have responsibility for specific subject areas. They are there to provide subject and research support for students and staff.

    You can contact your Information Specialist by telephone or email with any subject-related enquiries, (please see the attached guides below). Contacts - resources for new programmes

    Who do I contact for authorisation of resources for new programmes?


    Academic staff planning new or revised programmes should involve the relevant Information Specialist and local IT support team in discussions about resource requirements.  They will be aware of the TIS resources that are already available, can advise on the implications of programme proposals, find solutions to potential difficulties, and put you in touch with other specialists if necessary.  As well asmaking sure that there are sufficient library and IT resources, they will also be interested in programme delivery methods (e.g. students based primarily off-campus, telematic lectures, innovative assessments etc.).


    Official ‘sign-off’ of resource forms are normally processed by an Information Specialist (Library resources) in the first instance. Feedback

    We value your feedback to inform our decision-making and develop our services. We are committed to reviewing feedback to continuously improve service delivery, in accordance with the University of Plymouth policies and procedures.

    Any feedback you provide will be treated confidentially and will only be disclosed to those who need to see it for the purposes of dealing with your enquiry.  

    We encourage you to provide your contact details so that we can fully investigate any issues. We undertake to respond to all feedback promptly and within a maximum of 10 working days. 

    For further details please see out Feedback Policy article

    There are a number of ways you can submit feedback: 

    2.3. IT Services

    What's on offer?

    • Full range of IT services for staff and students
    • Support for students, researchers, academic and administrative staff in their use of IT
    • IT Service Desk - central customer service centre for staff and students
    • IT training courses for staff through the Staff Development 
    • IT training documents and on-line tutorials
    • University-wide software service (UWSS)
    • Open access computing areas for students 
    • Management information systems (MIS) for the Directorates and Faculties
    • Access to student services and information
    • Access to staff services and information 
    • Data network (PlymNet) across the University's campus and sites and a connection to JANET - the national academic network
    • Wireless Internet Access (eduroam wi-fi)
    • Remote access to university services using a Virtual Private Network (VPN)
    • Services and support for mobile and fixed telephony services 
    • Video-conferencing information and online booking facility
    • Secure file & data storage - network and cloud based

    2.3.1. Returning to the Office FAQ

    Returning to the office post lockdown - Frequently Asked Questions

    As of 19 July 2021, University guidance is that staff are expected to be working from campus as their main place of work. Technology and Information Services (TIS) assumption therefore is that all staff members' primary place of work will be on campus / their office on site.

    The information below provides guidance regarding what equipment will be provided.

    New Starters

    New starters will be catered for by the line manager raising a request for the required equipment. This equipment will be deployed to the staff member's place of work (office) on campus.

    Requests from existing staff to swap from desktop computers to laptops

    Staff allocated desktops who are now intending to split their week between work and home will need to work flexibly.

    Therefore, staff will raise a request to change from a desktop to a laptop. When handling these requests, equipment will be deployed to the staff member's primary place of work on campus. Note we are only able to supply one set of peripherals for this request (1 or 2 monitors, docking station, keyboard and mouse). Please see below for further information.

    The desktop PC and any unused peripherals must be returned to stock.

    Requests for additional equipment for a staff member's secondary place of work

    TIS is unable to supply additional equipment for a staff member's second place of work (e.g. their home). If a staff member feels they need additional equipment for their second work location, we recommend that a Display Screen Equipment (DSE) assessment is carried out for their second work location.

    To arrange a DSE assessment please contact your faculty/department based DSE advisor.

    Any hardware recommendations based off the outcome of this assessment must then be purchased by the department / faculty that the staff member works for. Appropriate budgetary authority must be sought for this within the faculty / department.

    TIS has information regarding what monitors, docking stations, keyboards and mice can be ordered from our supplier (Getech).

    Please ensure additional IT equipment is purchased through our approved supplier, Getech. TIS can provide further details and pricing.

    Equipment list / Cost

    The preferred supplier of PC equipment is Getech, the following is from their price list of hardware.

    22" Monitor: Lenovo ThinkVision T22i 10 Monitor (61A9MAT1UK)
    £103.95 ex VAT

    Lenovo Dock Keyboard and Mouse Accessory Bundle (BUNDLE-458) (includes keyboard and mouse)
    £123.75 ex VAT

    £49.95 ex VAT

     NOTE: Prices are correct as of June 2021 - Prices are expected to increase over time.

    Ordering from the supplier

    Please note that when an order is placed with Getech, supply may be constrained for the equipment due to the situation caused by the pandemic with global chip shortages. This affects not only computers, but monitors and docking stations. Lead times for some hardware may run into days and sometimes weeks of delay.

    Hot Desks / Hot Desking

    Hot Desking is where a faculty/department has a shared space where staff with laptops can connect their laptop to a docking station with a keyboard, mouse and monitor.

    TIS will provide additional equipment for 'Hot desk' scenarios on campus. TIS will provide monitors, docking stations, keyboards and mice in this situation. Staff working from Hot Desks will be required to bring in their laptop from home.

    The number of Hot Desks setup in an area is dependent on the number of staff working in that area. It is not possible for there to be 1 Hot Desk for each member of staff. Hot Desk areas should be shared by staff working within the faculty/department.

    Staff working from Hot Desks are expected to clean the equipment after use as per COVID-19 guidelines. If a cleaning station is required, please contact the Estates Helpdesk.


    TIS are unable to supply headsets for use with Zoom, Teams or Cisco Jabber.

    Faculties/departments should source headsets from an approved supplier (E.g. Primo IT).

    We recommend the purchase of USB headsets with built in earphones and microphone.




    2.3.2. Modern Authentication Troubleshooting


    iPads and iPhones 

    Some customers are experiencing issues with the Apple ‘Mail’ app – this is primarily showing as getting stuck in a log in loop. To resolve, you will need to remove and re-add your account from the app. This will work in all versions of IOS 11 and above – if you are running an older version of iOS, you will need to access your emails via https://webmail.plymouth.ac.uk. 


    To check which version of iOS you are running on your device please do the following: 

    1. Tap on Settings 

    1. Scroll down and click on General 

    1. Tap on about 

    1. It will be listed under “Software Version” 

    For iOS 13 and above: 

    To delete your University email account from the Mail app, please do the following: 

    1.      Tap on Settings 

    2.      Scroll down and click on Mail 

    3.      Tap on ‘Accounts’ 

    4.      Tap on ‘Exchange’ 

    5.      Tap ‘Delete Account’ 

    6.      Tap ‘Delete from My iPhone/iPad’ 


    To re-add the account, please do the following: 

    1.      Tap ‘Add Account’ 

    2.      Tap ‘Microsoft Exchange’ 

    3.      Enter your email address in the ‘Email’ field 

    4.      Tap ‘Next’ 

    5.      On the pop up box, tap ‘Sign In’ 

    6.      Type your standard University email account password 

    7.      You may see a prompt about a permissions request – tap ‘yes’ 

    8.      Choose what you would like to sync 

    9.      Tap ‘Save’ 

    For iOS 12: 

    To delete your University email account from the Mail app, please do the following: 

    1.      Tap on Settings 

    2.      Scroll down and click on Passwords and Accounts. 

    3.      Under Accounts, tap on the email account you want to delete 

    4.      Tap ‘Delete Account’ 

    5.      Tap ‘Delete from My iPhone/iPad’ 


    To re-add the account, please do the following: 

    1.      Tap ‘Add Account’ 

    2.      Tap ‘Microsoft Exchange’ 

    3.      Enter your email address in the ‘Email’ field 

    4.      Tap ‘Next’ 

    5.      On the pop up box, tap ‘Sign In’ 

    6.      Type your standard University email account password 

    7.      You may see a prompt about a permissions request – tap ‘yes’ 

    8.      Choose what you would like to sync 

    9.      Tap ‘Save’


    If your iPad / iPhone gets 'stuck' trying to connect to your plymouth university email account, please clear the safari browser cache on your iphone/ipad.  Please click on this link to take you to the apple site for instructions.

    Outlook on Windows devices

    Outlook is occasionally prompting for log in every few seconds/minutes. To resolve this, please close Outlook, wait a couple of minutes, and then open it again.


    Scanning on campus

    The scan to email issue has been addressed - this service is now working normally.

    2.3.3. Supported Email clients for Modern Authentication

    University Email services are secured by Microsoft's modern authentication experience.

    Please ensure you use one of the following email clients to access your Plymouth University email account:

    • Microsoft Outlook for Windows (Outlook 2013 and later) and Mac (Outlook 2016 and later)
    • Apple Mail client on Apple iPhones and iPads running iOS 11 or later
    • Apple Mail client on MacOS 10.14 or later
    • Google Android Gmail versions released after November 2019
    • Microsoft Outlook for iOS
    • Microsoft Outlook for Android

     Other email client software is not supported.

    2.3.4. Information on new Microsoft security protections
    • Anti-Phish, which protects you from phishing emails including those trying to impersonate someone in the University.  You shouldn't notice this change, it happens behind the scenes.
    • Safe Attachments and Safe Documents, which check attachments to emails or Office documents in OneDrive, SharePoint and Teams to make sure they don't contain any viruses before you open them. You shouldn't notice this change, unless you try to open an attachment or document which Microsoft detects contains a virus.  If this happens, please call the Service Desk.
    2.3.5. Working From Home / Remote working

    Information for Staff on Working from Home / Remote Working

    This article gives university staff information on how to work from home either using a University supplied Windows laptop, or a personally owned Windows PC.

     It is possible for staff members to work from home and fully collaborate with colleagues as long as you have access to a computer with internet access.

    This guide is in 4 different sections depending on if you are working from home using a University supplied computer or your own personally owned computer along with information on how to use remote desktop, and finally a list of frequently asked questions around working from home.



    Working from Home Using a University Supplied Laptop

    1. You will first need to connect to your home network's Wi-Fi connection.  Please follow your internet service providers supplied information on how to connect to your home network routers wireless network.

    2. Once connected to your home network, you will next need to connect to the University VPN service. The appropriate software has already been pre-installed on your university laptop.  Please find instructions via the following link.

    Once connected to the VPN your computer will behave as if it is on campus.

    Please remember where you are planning on taking a university supplied laptop home, please ensure that you take the power cable with you!

    Frequently Asked Questions about using a university laptop from home

     1. Can I access Unit-e / Unit-4 / iTrent from home? Yes - ensure you are connected to the VPN, then access the service as you usually would on campus.

    2. Can I install additional software from the Software Center?  Yes, ensure you are connected to the VPN, then load the software center on your computer.  Please be aware that downloading and installing software will take longer as it will be dependent on the speed of your home internet connection.  Some software packages such as Adobe Photoshop are quite large, and may take an extended amount of time to complete.

    3. Can I still print to the on site printers? Yes, however you will need to be connected to the VPN.  Please note that any prints will be held within the printing system for a maximum of 24 hours before being deleted.

    4. Can I install my home printer drivers on my University computer? Yes, the majority of staff will have permissions on your computer to install printer drivers. Microsoft provides information on how to install printers via the following link (will open in a new window)

    If you need to download drivers, please ensure you go to the correct manufacturers website (E.g. HP, Epson, Canon) and download the Windows 10 64-bit driver for your home printer.

     5. Can I connect the Laptop to a monitor on campus if I am working from home? No, Monitors need to be directly connected to the laptop / docking station.  If you have taken your university laptop home, you will need to connect your own monitor to it.  The laptops have an HDMI port built in to allow you to connect an external monitor.


    Working from Home using a personally owned computer.

    This section of the guide provides information on how to setup your personal home computer to work from home. This guide assumes your personal computer is already connected to your home network.

    The majority of IT services such as OneDrive, Webmail, SharePoint and the Digital Learning Environment are accessible directly over the internet. 

    You should only need to connect to the University VPN if you need to access services such as iTrent, Unit-e or Unit-4.  If you need to access one of the services, please follow the steps below.

    1. You will need to download the Fortinet VPN client.  This can be done by going to the work at home website via the following link work at home website and then clicking the 'staff software' option. Look for the Forticlient - SSL VPN Client option and click it. 

    For additional information on setting up the VPN, Please see the following guide by clicking on this link - you may be prompted to login to view the guide. This guide is also accessible from within the work at home webpage.

    2. Once connected to the VPN you will be able to access all web based university services as if you are on campus.


    If you are not able to connect to the VPN, it is likely due to firewall rules on your home router blocking VPN traffic. Please contact your Internet Service Provider regarding how to configure your home network router to allow VPN traffic.

    Once connected to the VPN, you can also use the built-in Windows Remote Desktop software to remotely connect to your computer on campus.  For more information please scroll down to the Remote desktop heading. 

    Additional software for your personal computer

    Additional software can be downloaded/installed on your personal computer from the work at home website which is accessible via the following link (will open in a new window)


    Frequently Asked Questions about using a personal computer from home

    1. Will I be able to use all the University Software When connected to the VPN?

    You will be able to access web based services such as Onedrive, SharePoint and Webmail,   and from there have access to the web versions of Word, Excel etc if you open a file.

    To Edit word documents, excel spreadsheets etc locally on your personal computer you must have a copy of Microsoft office installed on your home computer.  The university Makes Office 365 available to install on up to 5 personal devices.  For more information please see the work at home website - https://workathome.plymouth.ac.uk (link will open in a new window)


    Zoom Video Conferencing and Webinar

     The University have procured licenses for all university staff and students for Zoom Video Conferencing and webinar. This allows the possibility of distance learning and remote working.

    How do I setup a Zoom Account?

    Please follow the instructions at the following link

    How do I install Zoom?

    Please follow the instructions at this link for installing Zoom software (Staff and Students)

    Please follow the instructions at this link for installing the Zoom outlook plugin (Staff only)

     Note, when clicking these links you may be prompted to sign in.


    Remote Desktop (Windows Remote Desktop)

    You will need to use remote desktop if you are using a home personal computer to connect to your work computer that is physically located in your office.

    NOTE:  Please ensure that your office computer is left powered on.  There is no way to power computers on remotely.

     If you are using a personal computer to work from home, you can connect to a computer on campus.  Please download the setup guide by clicking the attached document at the bottom of this page.

     Please ensure that you have made a note of your office computers asset number and left the computer powered on.


    General FAQ Around Home Working

    Where can I find more information on how to use University IT to work from home?

    Please review the following PDF document that contains a list of questions and answers around Working from home.


    Where can I find information about Teams? Can I install the software? 

    Microsoft Teams brings together chat (Instant Messaging), meetings, audio/video calling, file management, and a project workspace in one collaboration tool.  Teams will enable you to communicate and collaborate with your colleagues remotely.

    For more information about how to install and use Microsoft Teams please follow this link.


    How do I get access to Office 365 applications to install on my personal computer? - please login to the work at home website, and follow the link for Office 365.


    How do I access additional / shared / generic mailboxes when working from home? If you are taking your University issued laptop home and outlook was configured to access additional mailboxes, these mailboxes can be accessed in the normal way by loading outlook and navigating to additional mailboxes via the folder list.

    If you wish to access email via webmail, go to https://webmail.plymouth.ac.uk and sign in with your email address and password.

    When webmail loads, click your photo / initials in the top right hand corner of the Web page. A menu will appear, click Open another mailbox option as shown below


    Another small box will appear as shown in the screenshot below, type in the name of the mailbox you wish to open, then click the open button.


     The mailbox will open in a new browser tab.


    How do I check my University issued Lenovo computers Name/Asset tag? There are two ways of checking this.

    1. Your Laptop / Desktop lenovo computer will have a white sticker located on its lid (for Laptops), or the base unit (for desktops) this sticker will have the asset name of your computer (E.g. LS12345) - this is the name of your computer.

    2. On your Work computer, click the start button and type about, then press the enter key on your keyboard.  The About your PC window will now appear.  Under the Device specifications section, make a note of the 'Device Name' as highlighted in the screenshot below.



    Can I Use Skype for Business to contact Colleagues when working remotely?

     Yes, you can still use Skype for business on your university computer when working from home. Please click the link for more information on using Skype for Business


     Can I use SiriusWeb when working off campus?

     No, The service operator only allows connection from computers that are based physically on the Plymouth University campus.


    When working from home access to services appears slower, is there anything I can do to speed things up?

    This can occur if you are using a slow internet connection, or someone else is using your internet connection (E.g. Streaming video or music).  The recommendation is to stop any other internet services that may be using the internet connection - this will dedicate your internet connection to your computer.




    How can I contact the Service desk?

    We can be contacted via the Telephone on 01752 588588.  If you are not able to telephone, you can also raise a support call via the IT self service portal via the following link

    2.3.6. Support for Apple Computers

    Please find information below regarding Staff and student support for Apple Computers.


    If you have an IT issue with your University supplied managed Mac computer, please phone the service desk on extension 88588 (01752 588588 from an external line) and choose the option for staff support, or alternatively raise a new support call via the IT Self Service portal via https://itselfservice.plymouth.ac.uk


    The Student IT support team in the Library can offer assistance with installing University provided software on Apple products only. Walk-in support is available by visiting the Digital Advice Zone on Level 1 of the Library.

    Please contact 01752 588588 (and choosing the option for student IT support), or alternatively you can raise a new support call using the IT Self Service Portal via the following link: https://itselfservice.plymouth.ac.uk

    2.3.7. Windows 10 Upgrade

    This article provides information related to upgrading the Windows 10 Operating System on your centrally managed Lenovo computer.

    The upgrade process is 'side by side' - this means that the new version of Windows 10 will install alongside the existing copy of Windows 10.  Your data and applications will be available within the new Windows 10 installation.

    Your computer must be on campus, and connected to a wired network connection.

    Technology and Information services recommends starting the Windows 10 upgrade at the end of the working day, just before you leave.


    1. Where you are using a desktop computer, leave it powered on.  Where you a using a laptop, ensure it is connected to a Lenovo docking station and power on. A photo of the docking station is below for reference:

    If you are a laptop user, please do not start the upgrade using a Wi-Fi connection as this will increase the amount of time needed to carry out the upgrade.  It is far quicker to use a wired network connection.

    2. On your computer, Click the start button  and type Software Center on your keyboard.

    3. You will see the start menu filters down and will display the Software Center icon – Click on the Software Center icon.

    4. After a few seconds, the Software Center Window will appear.  Please allow a few seconds for the Window to populate.

    5. Click the ‘Operating Systems’ heading

    6. Select the 'In-place Upgrade Windows 10 -> 1903 - for staff' option) as shown below:

    7. You will now be shown more information - Click the 'Install' button as highlighted below:


    8. The installation will now start. You will see the following appear:

    Note - it may appear 'stuck' on this screen for a few minutes - please be patient.



    9. After a few minutes, you will see an 'Installation Progress' box appear, with  2 progress bars appear on screen.


    It is important to note that this box will have 'focus' - meaning it will be on top of any open windows.  After roughly 30-45 minutes the computer will restart without any warning.

    Please also note that your sound card will be disabled during the upgrade process - therefore you will not be able to hear any sound.

    Once the restart occurs, the Windows 10 upgrade will take place.  This can take around 1 hour and 15 minutes to complete.

    Your computer will be ready to use once it returns to the standard Windows 10 login screen.

    IMPORTANT INFORMATION – Do’s and Don’t's


    • Leave your computer powered on campus and connected via a wired network point for the duration of the upgrade.
    • Back up any locally held data on the computer to OneDrive For Business and/or SharePoint prior to starting the upgrade.
    • Please be patient whilst the upgrade is in progress.
    • Be prepared for the computer restarting roughly 45 minutes after starting the upgrade process – there will be no warning that the restart will take place.


    • Turn the computer off part way through the upgrade – this will cause the upgrade to fail.
    • Unplug the computer from its wired network connection during the upgrade – this will cause the upgrade to fail.
    • Carry out the upgrade whilst your laptop is connected to a wireless network - this will extend the amount of time the upgrade takes to complete, and may cause other difficulties.
    • Please do not worry or panic regarding the upgrade.


    Contact information regarding the upgrade:

    If you need to contact the service desk – we ask you to phone us on 01752 588588.

    2.3.8. Single Sign-On

    Single Sign-On Information


    As part of our work to maintain our systems and better protect Students and Staff from identity fraud, the University will be implementing a number of changes to the sign-in system which currently protects a large number of University IT systems.

    From week commencing 16th September 2019, the current sign-in page will be replaced and will be visibly different. 

    The most obvious change will be the need to enter your University email address (e.g. sam.smith@plymouth.ac.uk) rather than your short login name (e.g. ssmith) when logging in.

    As a side effect of this change being made, you may be prompted to login again on devices linked to your University account (such as mobile apps linked to your email account)

    Over the following weeks and months, further amendments will be made and new/replacement services will be launched. These will include:

    • A replacement for the current web-based password changer
    • A replacement for the current security question and answer system
    • Additional security prompts at the point of login when certain activity is detected with your computing account.
    • Remove the need to sign-in through the web browser when you are using a University managed computer.

    Frequently Asked Questions

     What will the new sign-in page look like?

     The new sign in web page experience will require you to login using your long email address (E.g. Sam.Smith@plymouth.ac.uk).  The sign in will also be carried out in two steps.

    1. Signing in with your University of Plymouth email address


    2. Enter your current University of Plymouth computing account password.



     Is my password the same?

    Yes, your existing password will be exactly the same.


     Do I need to change any links in things like SharePoint sites or webpages? What about bookmarks in my Web Browser?

    No, nothing else has changed, therefore all links whether they are in your bookmarks in your browser, or a link embedded into a document do not need updating.

    Why do I see an extra page whilst signing in between where I type my email and where I type my password asking me to choose if I want to use my work or school account or personal account?

    At some point, you have created a personal account with Microsoft using your University email address. When you have typed in your email address, the software needs to know which account you are trying to log in with so it can check the password is correct (as the password set on your personal account is probably different to the password set on your University account).

    Where you have a personal Microsoft account linked to your University of Plymouth email address, please refer to the link below to update your personal account's email address.



    When are the extra and new features being turned on?

    We need to roll out the new sign-in system to all users before we can start turning on the new and replacement features. 

    We are hoping to start the next phase relatively soon after implementing the first change, however, this may change if we encounter any issues that were not identified on our test platform during the summer.

    Communications will be sent out before any further steps are taken and we will be looking to perform trials on a subset of users before launching each component.


  Self Service Password Reset

    Information for Self Service Password Reset (SSPR).

    Self Service Password Reset (SSPR) will enable users to change their University of Plymouth IT account password even when they are unable to login to University of Plymouth services. Registration to use this service is optional, and is undertaken via the following methods:

    ·        Via an authenticator application on a mobile phone/tablet (such as Microsoft Authenticator)

    ·        Via a mobile phone number (call or SMS)


    To use SSPR, two authentication methods must be registered, one of which should be via an authenticator application on your mobile phone/tablet, such as the Microsoft Authenticator application. It is therefore recommended that you register via an authentication application on your mobile phone/tablet first, before choosing between an alternative email address or a mobile phone number for the second method of registration.

    Once enabled, you will be prompted once every 180 days to confirm the information you set is still valid (e.g. to check you have not changed your mobile phone). This will appear as an extra prompt when signing into the portal with your University of Plymouth IT account on or after the confirmation date.

    A guide is available here which will detail the steps to follow to setup secondary authentication checks by mobile app or mobile phone number.

    Further Assistance.

    If you require any further information or assistance, please contact the Service Desk via 01752 588588 and choose the appropriate option for staff or student support.



    2.3.9. Web Filtering

    Improved security protection with Web Filtering when onsite

    Web filtering is introduced to assist in minimising the information security risk to University and to protect all IT users from malicious phishing attacks as well as other threats of a malicious nature. 

    Pro-active ‘web filtering’ of known harmful sites is intended to prevent inadvertent access to web sites that seek to compromise UoP individuals and University equipment, systems, services and data.

    ‘Web filtering’ is not a panacea and will not address all and every situation. It will, however assist in addressing the risks posed by such web sites.

    As agreed with the University Information Security Group, web filtering is to be enabled from 22/01/2019 on University of Plymouth internet traffic for web sites identified to have malicious content.

    Note that filtering will be effective for devices connected to the University internal network by physical LAN port, UoP wifi or by using the Fortinet VPN client. If you are connected by other means, including eduroam wifi, your own or public wifi or from your own internet connection then this implementation of web filtering will be ineffective and you may be at risk. 

    In any case please continue to exercise due diligence when reading your emails or clicking links on web pages. If in doubt don’t click.

    If you think that the website you are trying to access has been listed as malicious in error then please contact the Service Desk on Tel: 01752 588588 ; Portal: https://itselfservice.plymouth.ac.uk or via Web: www.plymouth.ac.uk/itservices

    Should you click a link that is intercepted by ‘web filtering’ you will see a ‘Web Page Blocked’ message.


    Q. Why is this technical measure being taken?
    A. To further defend UoP IT users and resources from being compromised and unlawfully used or accessed.

    Q. Will filtering be applied to any other Websites? 
    A. No more than might be the case prior to this action being taken.

    Q. What if I get the above message from a website I legitimately need to access?
    A. Contact the TIS Service desk via the normal routes.

    Q. Where does the list of malicious content websites come from?
    A.  This is maintained by a trusted third party who identify sources of malicious content on the World Wide Web.

    Q. How can I minimise my own risk?
    A. Exercise due care and diligence when opening email, email attachments and clicking links to websites.

    Q. Does this protection apply to all means of accessing UoP systems?
    A. No. For all internet traffic originating from the UoP network, UoP VPN or UoP WiFi services this will be applied.

    Q. Doesn’t Anti-Virus do this?
    A. These measures are complementary to Anti Virus programs installed on your University of Plymouth PC or laptop. 

    2.3.10. Student Halls - using Gaming devices,SMART TV and Amazon Echo speakers

    ‘hallsPlymouth’ for Xbox, PlayStation, SMART TV, NOW TV, Game Consoles and Amazon Echo Speakers

    For devices that are unable to connect to the main University wireless solution(Eduroam) because they do not support username and password authentication there is an alternative network name (SSID) available within Halls of Residence

    • The Network name (SSID) is called:     hallsPlymouth    *Note: the 'P' is a capital

    • This SSID should be used for Games Consoles, Amazon Firesticks, SMART TVs, Amazon Echo

    • This is a hidden SSID where users need to register their devices before attempting to connect

    • Users should go to the website:  https://macauth.uopnet.plymouth.ac.uk/

    • Here users can register a new device    * You will need to know the MAC address of the device you are registering


    2.3.11. Mapping the PUPSMD 'R' drive to your computer

    The PCMD 'R' drive is changing location from 15 January 2015 from PCMD901 toTIS901.

    How to map to the new drive location


    1. Navigate to the computer window where the 'R' link resides
     2. Right-click on the current 'R' drive mapping > select 'Disconnect' to remove the 'old' R drive from your computer
    3.   Click on the 'Map Network Drive' in the menu at the top of the window
    4.  Amend the entries in the popup to the following:
    a. Drive: R:
    b. Folder: \\tis901\Research
    c. Ensure that 'Reconnect at logon' option is checked
    This will now restore the link to the 'R' drive as before 


    2.3.12. Re-imaging a computer or laptop

    What is re-imaging?

    Re-imaging is an update of the Windows operating system. Re-imaging resolves multiple computer issues, resulting in a faster and more reliable user experience.

    The process can take up to 1 working day except where there may be an identified hardware issue with the PC. The computer hard drive is completely wiped clean of files and folders, and our latest version of Windows OS is installed.

    What do I need to do?

    Because a re-image involves the complete removal of data stored on your computer’s hard drive, including all Word, Excel, PowerPoint and other application files you may have saved, it is very important that you back up any files you need. Once the re-image is complete it is impossible to recover data from the drive.

    A guide to backing up your data is available below this article.

    It is your responsibility to ensure that your data is fully backed up.
    IT Support does not provide media such as an external hard drive or USB stick for data back-up.

    What will happen?

    • When you log a re-image request with our Service Desk it is passed to our local technician to complete.
    • On confirmation of the call being logged you are advised to begin an immediate backup of your data, to help streamline the process and ensure you save everything you need.
    • A support analyst will contact you to confirm your data is backed up and to arrange a suitable time for the re-image to take place.
    • If you have a desktop PC the re-image will take place at your desk, and the machine will be out of action for several hours. If you have a laptop this might be taken away for the re-image.
    • Once the re-image is completed the laptop will be returned to you, and after we complete some configuration the PC/Laptop will be available for use.
    • We will provide post re-image support to get you up and running quickly. This normally takes 10-30 minutes.

    If you have any difficulties with backing up then please contact the IT Service Desk Telephone: 01752 (5) 88588, who may be able to provide remote support.

    2.3.13. Mobile computing

    Wireless internet access with eduroam

    University Staff and Students on campus should use the eduroam wifi network to access the internet. 

    By using the eduroam service you have agreed to abide by the following rules and regulations

     Your computer needs to meet the following technical requirements:

    • a working 802.11b/g/n WiFi certified Network card, capable of WPA2-Enterprise encryption. 
    • a built-in network adapter. If you have a new computer, then it is likely to be pre-installed. If you are unsure check online or contact the manufacturer.
    • computer hardware must meet the minimum system requirements for the operating system as specified by the manufacturer of the operating system.
    • all critical updates for your operating system must be installed.
    • up-to-date anti-virus software must be installed. If you do not have an up to date anti virus program please view our anti-virus page for information.

    Instructions for connecting to eduroam 


    Wired network in halls

    How to connect to the internet in halls of residence 


    Connecting to and using a virtual private network (VPN) to access University IT services

    You can create a Virtual Private Network connection to use services such as remotely connecting to your university desktop PC, accessing shared filespace, and e-resources. IMAP / SMTP e-mail

    As part of ongoing work to maintain our systems and better protect Students and Staff from identity fraud, the University will be disabling IMAP/POP/SMTP e-mail protocols for Staff and Student accounts from Wednesday 26 August 2020

    Please Refer to the following link for support methods of accessing email:


  Connecting to Wi-Fi

    Our Wi-Fi is called eduroam (education roaming). For a faster and more secure service University students and staff should connect to eduroam and not Guest Wi-Fi UoP.

    Instructions to connect your device to eduroam: 

    By using the eduroam service you have agreed to abide by the following rules and regulations: 

    Your computer needs to meet the following technical requirements:

    • up-to-date anti-virus software must be installed. If you do not have an up to date anti virus program please view our anti-virus page for information
    • all critical updates for your operating system must be installed.
    • a working 802.11b/g/n Wi-Fi certified Network card, capable of WPA2-Enterprise encryption.
    • a built-in network adapter. If you have a new computer, then it is likely to be pre-installed. If you are unsure check online or contact the manufacturer.

    The University also provides a free Wi-Fi service for guests. To connect:

    • Select Guest Wifi UoP from the Wi-Fi connection options on your device.
    • A Sign-In Required message may appear. Select Ok.
    • You will be directed to the Connect with Plymouth University page.
    • You will be asked to fill out your first name, last name, email address and agree to the terms & conditions. After you have completed this, click on submit.

    You should now be connected to the Wi-Fi.

    Wired network in halls

    If you need to connect to the internet in the halls of residence see our Wired connectivity in UPP Halls of Residence article.

    Virtual private network (VPN)

    You can connect and use a VPN to access University of Plymouth software and services. Please see our Work at Home software article. eduroam Certification - Configuration Assistant Tool

    eduroam Certification - Configuration Assistant Tool

    There is an 'eduroam Configuration assistant Tool' to support connectivity to eduroam where devices do not automatically provide a trust certificate for our organisation.

    1. Go to https://cat.eduroam.org/
    2.  You will see this splash screen which will scroll through many device operating systems


    3 .   Click on 'eduroam user: download your eduroam installer

    4.    Choose 'University of Plymouth'


    5.    Choose 'All Platforms'


     6.   Choose an installer to download


    7.    You will see the following screen and your .exe file will also download.

    8.   Run the .exe file on your device. Wired connectivity in UPP Halls of Residence

    In the UPP Halls of Residence: Francis Drake, Gilwell, Mary Newman, Pilgrim, Radnor and Robbins, you can connect to the internet via the wired network socket in your room.
    Please note that any machine connecting to the university network should be fully patched and have up-to-date antivirus software installed and actively working.

    Rules and Regulations

    By using the University network you have agreed to abide by the following Rules and Regulations:


    Getting Connected

    You will need to connect an Ethernet cable to the wired network socket in room and to your computer.

    If you are unsure about the different network cables, view the attached help sheet 

     It is not currently possible for students to use a wireless connection with personal printers in halls of residence over Eduroam Wi-Fi. Students will need to use a USB connection to use a personal printer in halls. Technical Requirements

    Technical Requirements

    By using the ResNet service your computer needs to meet the following technical requirements:

    • Your computer will need a working Ethernet Network card and cable.
      Many computers already have a built-in network adapter but some do not. If you have a new computer, then there is a very good chance you already have this installed. If you are unsure, check your computer’s manual or contact the manufacturer.
    • Any computer hardware must meet the minimum system requirements for the operating system as specified by the manufacturer of the operating system.
    • All critical updates for your operating system must be installed.
    • Up to date anti virus software is installed.
      If you do not have an up to date anti virus program please view our Anti-Virus software page for information and download links. Critical Updates

    Operating System Updates

    During the course of the lifetime of an operating system, various security flaws will be discovered. These flaws can range from web pages running incorrectly to a person being able to use your computer remotely.

    As these flaws are discovered, and before they are exploited the operating system manufacturer release updates to fix them. The manufacturer may also release updates which improve operating system reliability, or add extra features.

    We strongly recommend that you ensure you have all these updates installed on your computer. Further details on how to do this are explained below.

    Microsoft Windows

    We strongly recommend you have that you use the Automatic Update facility for Microsoft Windows.

    If Automatic Updates is not turned on, or you have not updated you computer for a while please visit Microsoft Update to ensure your operating system is fully up to date.

    Apple OS X

    If you have an Apple Macintosh and you need to check if your operating system is missing any security updates please follow these instructions.

    More Information

    For more information on keeping a Windows Computer secure, please visit Microsoft Security at Home .

    For more information on keeping a Apple Macintosh secure, please visit Apple Product Security. Anti-virus software

    Anti-virus software

    Anti-virus software (sometimes known as anti-malware software) is computer software used to prevent, detect and remove malicious software.

    The University strongly recommends that you should have anti-virus software installed on your desktop/laptop and keep it updated regularly. 

    Most commercial anti-virus software includes a feature that automatically downloads up-dates when you are connected to the Internet. If your trial or licence has expired, you are no longer protected so need to upgrade it or replace it as soon as possible.

    Note: University-owned staff and student computers are already protected.

    Windows Anti-Virus Software

    You can download Microsoft Security Essentials anti-virus for free and there are many different anti-virus products on the market.  It is important that the anti-virus protection that you have installed on your machine is kept up-to-date.  You should visit the manufacturer's web site to be kept informed of any up-date information.

    If you install more than one anti-virus program on a computer it can seriously affect performance and potentially cause problems.


    If you are unsure if your computer already has anti-virus software installed or not contact telephone 01752 588588 for guidance, or email servicedesk@plymouth.ac.uk
    Apple Macintosh Anti-Virus Software

    The University does not provide anti-virus software for Apple Macs.  However ClamXav is a free virus checker for Mac OS X.

    More Information

    For more information on keeping a Windows Computer secure, please visit Microsoft Security at Home.

    For more information on keeping a Apple Macintosh secure, please visit Apple Product Security.
 Freewire TV

    Freewire TV FAQs

    What is Freewire TV?

    Freewire TV is a digital TV service provided for Plymouth University students and delivered across the wired network in the halls of residence.

    Is Freewire TV free to use?

    You can watch Freewire TV free of charge but you must still own your own TV licence in order to use it.

    Can I watch re-runs of old programmes?

    No, Freewire TV is live TV. It is not an alternative to iPlayer etc. 

    How do I find their website?

    The web address is: www.freewiretv.com

    I notice that on their website that they offer a free telephone service. Can I use this?

    Students who have registered with Freewire may also use their Freewire telephone service. This service provides free telephone calls to all other Freewire users and competitive rates for calls to landlines including international numbers. More details can be found on their website.

    Can I use my University IT account to log into Freewire TV?

    No, this is not a University IT service. You must create a Freewire account  for your own use, much like you might create an account on Facebook or other subscription websites.

    How can I use Freewire TV?

    1. Your computer must be able to connect to the University network though the Ethernet socket available in your room.

    2. Go to the Freewire website and create your account with them.

    3. Download the Freewire TV viewer (PC and Mac versions available)

    4. Once installed, launch the application ‘Freewire Television’

    I cannot create an account on Freewire’s website?

    If you have difficulties with creating or using your Freewire account, or installing and running Freewire software on your computer, please remember that Freewire is not a University service. You will need to contact the Freewire service desk for technical assistance.

    Their contact details are:
    Freewire Service Desk telephone: 0333 123 0190
    Email: support@freewiretv.com

    I think I may have a network connection problem in my room?

    The ResNet network connection in your room has been configured to permit access to Freewire TV without difficulty. Before contacting us to report what may be a network failure, please check to see whether you can access any other websites from your computer. If you cannot connect to any websites you may have a cabling problem; please try a friend’s Ethernet cable before you contact us for network support.

    I have tried everything but the network connection in my room is still not working!

    Please log a call with the IT Service Desk via IT Self Service or by telephone 01752 588588. How to set-up your email on your mobile device

    You can view your emails via the following methods:

    Alternatively, we recommend that you download the Microsoft Office email app for your mobile device (Android or iOS) via the respective store front.  For additional information regarding setting up Outlook on Android or iOS please see the link to Microsofts help information below, the link will open in a new window:


     Please note that other e-mail software may not work.

  Staff laptop loan scheme

    University-Managed Loan Laptop Schemes

    There are two centrally-managed schemes that enable University staff to borrow a laptop or netbook:

    Loan Laptops for Teaching purposes

    Where a centrally booked room does not contain fixed computing equipment and a laptop is required for a teaching session then staff should contact:

    -        Service Desk (http://itselfservice.plymouth.ac.uk tel: 01752 588588) to check availability and arrange a booking, giving the building/room number for the session

    The laptop will be set-up prior to the scheduled session and removed on completion of the session.

    Loan Laptops for Mobile staff

    The Service Desk has a pool of loan laptops for staff who are required to work off-site - e.g.

    • Attending conferences on behalf of the university.
    • Field trips and courses taken on behalf of the university.
    • Short-term sabbaticals.
    • Work carried out at home for the university

    Staff should in the first instance contact the Service Desk by either:

    NOTE: All Service Desk loan machines are issued and returned using Alma (the library issuing system). Staff who wish to borrow equipment must bring their ID card with them at the time of collection, otherwise the device cannot be issued. 

    Loan Period

    a)   Teaching session loans

    These would normally be for 2 hours.

    b)   All other loans

    The minimum period is one day and the maximum is normally 7 days. 

    You will need to state the dates of collection and return when booking. The production of your staff ID card is mandatory when collecting and signing out the machine.


    There is no cost for the loan. However, in the event of any equipment loss or delayed return a fine of ten pounds per day will apply, to a maximum of £50.

    Loss of Equipment

    Any other borrowed equipment (such as power supplies, bags, locks) must be returned at the end of the loan period. Any missing items will be charged for.

    Care of Equipment

    Reasonable care is expected at all times with the equipment (not left in car, locked to desk if possible, protected from water, etc.) and with any data containing personal information (passwords, encryption). Damage or loss must be reported immediately and a police incident number obtained if a criminal offence has occurred. 


    The hard drive is formatted after each loan period. You should not expect to recover any data after returning the machine. O2 iPad settings for accessing data
    This article relates to iPads obtained through the University's contract with O2.

    When a user upgrades the version of iOS on their device the APN settings are automatically re-set. These need to be changed for access to data to continue to work.  This also applies when a user first puts a sim card into their iPad.

    Go to: Settings>Cellular or Mobile Data>APN>

    Remove: "ibrowse.o2.co.uk" and replace it with: "idata.o2.co.uk".  (lower case)
    User ID/Name should be changed to: "vertigo"  (lower case)

    Password should be changed to: "password"  (lower case)

    Do not press the home button to exit.  Press ‘BACK’ until you reach the settings menu. Then reset the device by holding down the On button until the ‘swipe to turn off’ option appears. Turn off the device, wait 30 seconds and then restart it. 

    Changing these APN settings should resolve any issues in regard to accessing data on either wireless or 3G. 
    2.3.14. Out of Hours Computing exam support

    Request for provision of Out of Hours (OOH) computing exam support provision from TIS


    TIS SM Support is available for the provision of an Out of Hours (OOH) support service if requested by the examinations office, schools or faculties.

    This is a chargeable service and there is a requirement to ensure that all associated documentation is signed off and agreed before service can be provided.
    The request form is available below and must be submitted and authorised 6-8 weeks before the start of the first exam is due to take place.

    Out of Hours cover

    Cover is provided by TIS between 17:00pm and 19:00pm Mon to Fri excluding weekends and bank holidays unless otherwise agreed.

    Cover during normal working hours

    During normal working hours, cover is provided by the TIS Service Desk. During normal working hours exam invigilators will be asked to contact the Service Desk on either (5) 88588 or (5) 87018. If any issues are reported during normal working hours an urgent log needs to be raised and an individual from support will need to visit promptly to assist in resolving the problem. If the support person is unable to resolve the problem they may need to seek assistance from a third party team such as Systems or Infrastructure.

    Summary of cover provided by TIS

    • TIS will provide 1 x support analyst to cover the period between 17:00pm and 19:00pm - unless otherwise agreed and additional funding is approved and authorised beforehand.
    • Weekends and bank holidays are not included in the cover period unless otherwise agreed beforehand.
    • Analysts covering this service all have work mobile phones and contact numbers will be provided to invigilators as required.
    • Analyst is able to provide a basic level of support only during this time which includes printer problems (for example: paper jams and replenishing paper trays) and basic computer issues.
    2.3.15. Staff Mac fleet

    Staff Mac Refresh FAQs

    The FAQ document attached below is designed to answer a number of queries related to your new Mac

    FAQ's Covered

    What do some of the new features on my Mac mean?

    There have been some changes to the technology in the new Macs. For example, all of them now include USB 3.0 and Thunderbolt which was not on most of the older machines.

    USB 3.0 is a newer USB standard, but don’t worry, it is backwards compatible with almost all older USB devices. If you have an older USB 2.0 device it will likely still work and if you have a USB 3.0 portable hard drive of some kind you will notice that it now works a lot faster on the new macs.

    Thunderbolt is a new way of connecting compatible peripherals like external hard drives and adapters for projectors/external monitors. If required it is possible to purchase adapters allowing you to use the Thunderbolt port to connect to displays using VGA, HDMI, DVI, Display Port and others.

    Thunderbolt (and USB) adapters are also available if you need to add a wired network port to your MacBook.

    Thunderbolt is a very fast connection type, but because it is still very new, most external devices (except monitors/projectors) still use USB.

    You may have noticed that most of the new Macs do not have a built-in CD/DVD drive. This has been done to reduce the size and weight of the machines as Apple feel most people no longer use CD’s or DVD’s on a regular basis. If you do need regular access to these, the Apple USB SuperDrive is the official solution, and there are also a number of 3rd party USB CD/DVD drives that can be used as well.

    How can I get help and advice on my new Mac?

    Plymouth University has partnered with Amsys Ltd to provide technical support and advice for the University’s managed fleet of Apple computers.

    For Apple support on University or personal devices please visit 'the CORE' which is located on the Floor 1 of the Roland Levinsky Building or alternatively contact the TIS Service Desk tel: 01752 5 88588 or email: support@plymouth.ac.uk. Amsys also have an office located at 18 Endsleigh Place - Room 102 which you can visit for help and advice.

    How can I keep my new Mac running fast?

    There is no sure way to achieve this as methods vary depending on what kind of Mac you have and how you use it. However, there are some useful general tips that apply as follows:

    • Make sure you completely shut down your Mac at least once every 2 weeks using the ‘Shut Down...’ option from the Apple Menu
    • Try to avoid setting programs to open automatically on start-up unless you really need to. Unnecessary open programs take up system resources and may negatively impact the performance of your Mac
    • Make sure you keep at least 10GB of storage space free on your Mac. Your Mac needs a certain amount of space free to operate efficiently.
    • Try to avoid leaving programs running when you are not using them. This includes additional tabs in Safari/Chrome Firefox or any other Web Browser. Unnecessary open programs and tabs in web browsers take up system resources and may negatively impact the performance of your Mac
    • Try to avoid installing software you do not need.
    • Try to avoid installing updates you do not need. It is tempting to install the newest version of OSX as soon as it comes out, but in the University environment these updates are very often not fully compatible with your system and can cause a number of unforeseen problems.
    How should I take care of my power supply?

    This applies to MacBook Air’s and MacBook Pro’s which have an external, portable Power Supply Unit (PSU).

    Your MacBook cannot function for long without a PSU to recharge it and it is important to look after the PSU.

    The most common problem that develops with the PSU is that the thin cable running between the ‘brick’ part of the PSU and the MagSafe 2 connector becomes frayed at one or both ends.

    Apple does not class this kind of damage as a fault, and so it becomes necessary to pay for a replacement.

    While in use, it is important to avoid placing the cable in situations where it may be tripped over or may be squashed by feet or chairs for example.

     When not in use, the thin part of the cable should be carefully wrapped around the arms that swing out of the brick. It is important however not to pull the cable too tight around the arms and put strain on the point where the cable connects to the brick.

    How can I back up the data on my new Mac?

    There are a number of different ways to backup the data on your Mac, so this is only a brief summary.

    The most common method is to ensure that you copy your files to an external storage device such as a USB hard drive, and Apple has a built in method of doing this called ‘Time Machine’. Time Machine is not always the best solution however, and there are many different ways of copying your data to a backup device of some kind.  Please visit the CORE or contact the TIS Service Desk to discuss alternative back up solutions.

    How can I connect my new Mac to a printer?

    Due to the wide variety of printers available and the different ways of connecting to them a guide to installing these is not currently available. If you need assistance connecting your Mac to a printer please contact: TIS Service Desk Tel: 01752 5 88588 or email: support@plymouth.ac.uk

    How can I connect to my ‘U’ Drive?
    1. Open the 'Finder' application from your dock
    2. Choose 'Go' > select 'Applications'
    3.  Locate 'Self Service' application > click
    4. Select 'Utilities' category from right hand side of 'Self Service' window
    5. Choose 'Mount' button under 'Mount Network Home' application
    6. Once finished (usually takes about 30 secs) the 'U' drive icon should now be visible on your Desktop or in Finder
    7. The icon is mainly blue with three white figurines on it
      How can I install Adobe Creative Cloud applications?
    1. Open the 'Finder' application from your Dock
    2. Click on 'Go' > Applications
    3.  Find the 'Self Service' application > Open
    4. Select 'Adobe Creative Cloud' category from right hand-side of Self-Service menu
    5. Choose application > Install
    6. Application will appear in the 'Applications Folder'.

    How can I setup my University email in  Apple OSX Mail?

    1. Open the 'Mail' application in OSX
    2. Select Mail > Preferences
    3.  Choose 'Accounts' icon
    4. Click the '+' symbol (bottom left of window)
    5. Select 'Exchange' > enter name, University email address and University password
    6. Click 'Continue' if presented with a 'Verify Certificate' box
    7. If you see an 'Account Settings' box then enter the following information: Description = your choice > Username  = PU University login username > Password  = PU login password > Server Address = webmail.plymouth.ac.uk > choose 'Continue'
    8. Select the applications you would like to use with your email account > continue
    9. Choose 'General' icon > Save
    10. Close the 'Preferences' window > click on 'Mailbox' > 'Synchronize All Accounts'

    How can I setup my University email in Outlook?
    1. Open 'Microsoft Outlook' 
    2. Select Outlook > Preferences
    3. Click 'Accounts' > '+' symbol > select 'Exchange'
    4. Enter your University email address, login username and password for your PU account > 'Add Account'
    5. You should now see the 'Accounts' screen again but with PU account showing. Your account will now begin to synchronise.
    How can I set up a VPN on my Mac?
    1. Open 'System Preferences' from the  Apple menu (top left hand of screen)
    2. Choose 'Network' 
    3. Click the padlock > enter username and password if prompted
    4. Click the '+' sign
    5. Select 'VPN' for the 'Interface' and 'PPTP' for the 'VPN Type'
    6. In 'Service Name' field type 'Plymouth University'
    7. Enter vpn.plymouth.ac.uk as the 'Server Address'
    8. Enter your University account name
    9. Click on 'Authentication Settings' > enter your University account password > OK > Apply
    10. Click 'Connect' when you are ready to use the 'VPN' . *Alternatively you can tick the box for 'Show VPN status in menu bar'.  This puts an icon in the top right hand corner of the desktop menu bar which you can click when you are ready to connect
    2.3.16. PlymMac 7

    PlymMAC 7 is the name of the Plymouth university centrally managed Apple Macintosh fleet running Mac OS 10.12 (Sierra).

    There are four models available as part of the PlymMAC 7 fleet; covering portable working, desk and workstation use:

    • 12 inch Macbook
    • 13 inch Macbook Pro
    • 15 inch Macbook Pro
    • 21 inch iMac 4K Display

    See the specifications below:

    12 inch Macbook 

    1.3 GHz 7th gen dual-core Intel Core i5, Turbo Boost up to 3.2GHz

    8GB 1866MHz LPDDR3

    512GB SSD

    Intel HD graphics 615

    Weight: 0.92Kg

    13 inch Macbook Pro


    Macbook Pro 13 Inch - No Touch Bar.

    2.3GHz dual-core 7th-generation Intel Core i5 processor

    Turbo Boost up to 3.6GHz

    Intel Iris Plus Graphics 640

    8GB 2133MHz LPDDR3 memory

    256GB SSD storage1

    Retina display

    Two Thunderbolt 3 ports

    Weight: 1.37Kg

    15 inch MacBook Pro


    Macbook Pro 15-Inch - Touch Bar and Touch ID.

    2.6GHz 6-core 8th-generation Intel Core i7 processor

    Turbo Boost up to 4.3GHz

    Radeon Pro 560X with 4GB of GDDR5 memory

    16GB 2400MHz DDR4 memory

    512GB SSD storage1

    Retina display with True Tone

    Touch Bar and Touch ID

    Four Thunderbolt 3 ports

    Weight: 1.83 Kg

    21 inch iMac (Desktop)


    21.5‑inch iMac with Retina 4K display.

    3.0GHz quad-core 7th-generation Intel Core i5 processor, Turbo Boost up to 3.5GHz

    16GB 2400MHz DDR4

    512GB SSD

    Radeon Pro 555 with 2GB video memory



    The university is officially partnered with Amsys to provide software and hardware support for the managed Mac fleet.

    If you wish to place an order for a managed device, please log on to IT Self Service http://ITselfservice.plymouth.ac.uk with your standard University login details, and click ‘Raise a request’.

    From the drop-down menu, choose ‘New Mac Desktop / Mac Laptop / iPad’ and complete the requirements with all the information requested.

    Please also include requirements for peripherals required i.e. monitor


    • when ordering a monitor you will need to order a PC monitor as this is the monitor type we offer with a Mac device, excluding the iMac. 
    • Keyboard and mouse need to be ordered separately and paid for by your faculty.


    When requesting the device you will need to have a strong business justification as to why you want an Apple device in comparison to a fleet Windows device. Most needs can be catered for by a Windows device. You will also need to provide details of your software requirements.

    Details of the current PC fleet offerings are available here

    If you have any queries regarding this process or around the PlymMAC 7 fleet, please phone the service desk on 01752 588588 or log on to IT Self Service (http://ITselfservice.plymouth.ac.uk) with your standard University login details and raise a call asking for advice. 

    2.3.17. Windows 7 Service

    The University Windows 7 project forms part of a Service Transition project and will deliver a managed desktop service in conjunction with the roll out of new hardware provided via PlymDesk6.

 Using System restore in Windows 7

    Using Windows 7 System Restore


    The System Restore utility in Windows is an extremely valuable tool to help solve major problems.

    Most major issues in Windows 7 are caused by problems with the Windows Registry, device drivers, and System files. When a restore point is created, a current copy of these and other important files in Windows 7 are saved and can be restored using System Restore.

    How to use system restore

    The linked instructions detail the steps to follow to restore your PC/laptop to an earlier date. They have been amended to reflect restoring your PC should you have been affected by the Major Incident 25/10/13, loss of network access. Should the restore fail please contact the TIS Service Desk on extension 88588 or email support@plymouth.ac.uk with your contact details. 

  PD6 Laptop taking a long time to start-up
    When working away from the office, your laptop may take a long time to start-up and/or run slowly.  There are several things you can do to alleviate this problem:
    1.   Synchronise your U:/ Drive to be "Always available off-line".  See related article on how to do this.
    2.   Turn Wireless off before shutting down.  You can do this by holding down the FN key and then pressing F8.   You will see several circles appear on the screen, the first one should be for turning on/off wireless.  Each time you press F8 the next circle will be highlighted. When the first option is highlighted, release the F8 key.  The wireless indicator at the bottom of the mouse pad should now be off.  If it is still on, repeat the action.
    3.   Don't shut-down the laptop when you leave the office.  Disconnect the laptop from the docking station using the "safely remove hardware" icon and selecting "Eject docking station" then close the lid.  You may need to "unlock" the laptop when you get home.
 U:\ Drive Service Retirement

    Removal of U: Drives


    One the 1st September the U: Drive file space will be removed from service so that the servers can be decommissioned.  The U: Drives have not been issued to new students since the Autumn of 2016 and have been replaced by the OneDrive for Business provided as part of your Office 365 account.


    What is the U: Drive?

    The U: Drive is a mapped drive on University Windows PCs to a network file share provided for staff and students to store personal files relating to their work or studies. Each user was allocated and provided a maximum quota of 100MB of storage space.


    Why is the U: Drive being removed?

    The U: Drive and associated storage space is being removed as OneDrive for Business provides far more storage and additional features. This allows for the decommission of the on-premise servers in the data centre that provide the file storage for the U: Drives.


    When is the U: Drive being removed?

    You will be unable to access your U: Drive from 1st September 2019


    What is replacing the U: Drive?

    OneDrive for Business is replacing the U: Drive, which provides a far larger storage space of 1TB with added features allowing for offline access, sharing and online collaboration.


    How do I migrate my files to OneDrive for Business?

    Instructions on how to migrate your files from U: Drive to OneDrive for Business can be found in the Official Document Centre on SharePoint.


    I can still see the U: Drive on my PC but I can't access it

    This is because the networked file space share that the U: Drive is mapped to has been removed. The next time you logoff your PC the mapped U: Drive will be removed from your PC.


    Unit-e stores reports on the U: Drive. Where will these reports be stored?

    Unit-e does require a U: Drive mapping in order to run reports. However if you are a Unit-e user and run a report without a U: Drive mapped, Unit-e will automatically map a U: Drive to your local 'Documents' directory on your PC.


    Doesn't the Internet Explorer browser store Favourites in the U: Drive?

    As part of the roll out of Windows 10 the dependency of Internet Explorer using the U: Drive to store and access Favourites was removed. You can copy your Favourites to your OneDrive for Business account or import them into the Google Chrome browser.


    I’ve lost access to the U: Drive. How do I get my data back?

    If you have lost access to your U: Drive but still need access to the data, it will be kept for a couple of weeks after the U: Drive has been removed. To get a copy of your data before it is deleted please contact the Service Desk:


    IT Self Service: https://itselfservice.plymouth.ac.uk

    Tel: 01752 588588 Shortcuts have disappeared from my desktop

    Missing Desktop Shortcuts in Windows 7

    On your Windows 7 PC, shortcuts that you have previously created may disappear from your desktop.

    Shortcuts can disappear when there are more than four “broken” shortcuts on the desktop because the System Maintenance troubleshooter automatically removes them.

    For example, if you create five or more shortcuts on the desktop and the shortcuts are pointed to an external location such as a network drive, or a removable storage device, and then the computer is disconnected from the network, or the removable device is disconnected from the computer, the System Maintenance troubleshooter will treat the links as “broken” and will remove the shortcuts from the desktop.

    What is a broken link/shortcut? 

    A "broken" shortcut is a shortcut to a file, folder or network drive that may not always be available.

    We recommend that you…..

    Keep the number of shortcuts on your desktop to four or less and only keep the ones you use most frequently. 

    If you use more than 4 shortcuts and need to access them regularly, you can create a folder on your desktop and move the shortcuts into the folder.  As the shortcuts in the folder are not sitting directly on the desktop, they will not be removed. Windows7 Help and Training
     Where can I find help and training information on Windows7?

     Click here for access to the Windows7 Help & Training pages.


 What is User Account Control (UAC)?
    User Account Control (UAC) is a feature in Windows that can help prevent unauthorized changes to your computer.  UAC improves the security of Microsoft Windows by limiting application software to standard user privileges until an administrator authorizes an increase or elevation in permissions.  In this way, only applications trusted by the user may receive administrative privileges.  This should, in turn, minimise the risk of malware compromising the operating system.
    Further information can be found here. User Account Control Virtualisation
    The Windows 7 desktop service has User Account Control (UAC) turned on.  This means that, even if you are a local administrator, most of the time you are running application software as a standard user.  Running applications as a standard user prevents the system from writing files to secure areas such as directly to the C:\ drive (root of C:\) or C:\Program Files, i.e. if you try to save a Word document to the root of C: you are presented with an error message stating you cannot save here and would you like to write to My Documents instead.
    Some applications have a feature called UAC Virtualisation.  This virtualises actions, such as saving web pages to the root of C: (prevented by the fact you are running the application as a standard user) and actually saves the files in a "virtual store" located at C:\Users\username\AppData\Local\VirtualStore.  Internet Explorer (IE) and 7zip are examples of applications that use the virtual store.
    For example: If you use Internet Explorer(IE) to save a web page to the root of C:, it will perform the action but it will actually save the file in the virtual store.  This means that if you navigate to the root of C: looking for a saved web page you will not see it.  However, if you open IE and then go to File, Open, and browse to the root of C: it will be visible as “UAC virtualisation” has combined the actual root of C: and the virtual store. What can I do with Speech Recognition?
    Work with programs and dictate text without a mouse or a keyboard  (1 mins, Article)
    Use your voice to dictate text and control your computer.
 Windows 7; Using Narrator and Text to Speech

    Menus, messages, and other text can all be read aloud while you work  (1 mins, Reference Topic)