1. Library and Digital Support

The Charles Seale-Hayne Library is situated at the heart of the City Centre Campus next to the Students' Union.

The Library provides access to approximately 350,000 print books, 498,000 e-books, 14,000 current journal subscriptions, and a variety of study facilities. In one central location there are the resources you need carry out research (books, journals, internet), to present your work (computers, photocopiers, loan equipment, shop) and experienced, friendly staff to help you.

Members of the public, doing personal research, may use the library free of charge for reference purposes. There are Associate Membership options for those who wish to apply for borrowing rights or reference use of the library.

Contact Us
Email: libraryanditenquiries@plymouth.ac.uk
Tel: 01752 588588 

 

1.1. Library Access
1.1.1. Library access and exit

Access to the Library

Use your University of Plymouth card on the entry gate to access the library. Please be vigilant with your belongings in the library and do not leave them unattended. 

Exit alarm

If the library exit alarm sounds as you leave, please go to the reception desk to have your items checked. Occasionally items may not be properly 'desensitised'. 

If you have items which have not been issued correctly, the incident will be recorded and if appropriate, the items will then be issued correctly to you. 

Any person stopped at the Library exit whilst making a deliberate attempt to remove materials from the Library without having them issued, may have their borrowing rights suspended pending an interview with the Library Customer Service Manager or their nominee. The Library Rules form part of the Code of Conduct and General Regulations for students, and the University's Disciplinary Procedures may, therefore, be invoked in cases of alleged misconduct or breach of the rules.

Forgotten or Lost University card

If you forget your University of Plymouth Associate library card you will be asked to sign in at the kiosk using your Plymouth University username and password (you may also be asked to provide ID). A temporary library entry pass valid until midnight of the day of issue will be printed. Please keep the slip safe until it expires as it will be required upon exit, and only one temporary entry pass per day can be issued.

If you lose your University card you should obtain a new one from the Card office as soon as possible.

If you lose an associate member library card you should report this to staff at the reception desk as soon as possible.

1.1.2. Visitors

Visitor Opening Hours
Temporary opening hours from Monday 29th July until Sunday 22nd September
Monday to Friday 09:00 – 18:00
Saturday to Sunday 09:00 – 17:00

Visitor Access
Visitors must be 18 or over. Proof of age may be required. Visitors must report to staff at the reception desk and show photo identification to sign in. Acceptable identification includes:

  • Passport or National ID card
  • Current full UK/EU driving licence
  • Bus pass/ Rail card
  • NUS card/ University/ College card
  • Work ID

Please note: Copies of ID shown on a mobile device are NOT acceptable proof of ID and we reserve the right to refuse entry.

A visitor’s pass will be issued which should be returned to the reception desk on leaving.

Monday 22nd July – Saturday 31st August 2019
Visitors must be 18 or over. Members of the public will need a visitors pass to enter the building. Photographic ID must be provided before a pass can be issued. 10 visitor passes will be available per day during this time period.

Sunday 1st September 2019 – New visitor policy
Members of the public, over the age of 18, may use the library for reference purposes provided they have a valid visitor card. The visitor card, which must be applied for in advance, allows for 5 visits per annum.

The library is open to visitor card holders between 08:00 and 20:00 (with the exception of temporary opening hours) with no access during April/May due to the exam period.

To apply for a visitor card

  • You must be aged 18 or older
  • Fill out the application form attached below, with an up to date passport size photograph, and email them to libraryandITenquiries@plymouth.ac.uk
  • Applications for a visitor card are accepted between 01 June and 31 March each year (Applications are not accepted during April and May (exam period).

Once your application has been accepted your Visitor card will be available for collection within 5 working days. You will notified by email when your card is ready to collect. We reserve the right to refuse an application.

Collecting a visitor card
To collect your card you must provide photo ID and proof of address and age. Copies of ID shown on a mobile device are NOT acceptable proof of ID.

Acceptable Proof of Address

Acceptable Photo ID

Utility or Council Tax bill

Full UK/EU driving licence

Home insurance policy

Passport or National ID card

Bank, building society or credit card statement

Bus pass/rail card

TV licence or reminder letter

NUS card/University/College card

Car Tax reminder or certificate

Work ID


Accessing the Library
A valid Visitor card must be produced and stamped to gain entry to the Library.

You will be able to reference our physical library stock and use the guest Wi-Fi. You will not be able to access

  • Electronic resources
  • Software or databases
  • Printers
  • PCs
  • Level 0 24/7/365 Learning Space
  • Bookable Study rooms

Anyone wishing to use the Library beyond their five visits, or to borrow books, will be able to able to apply for Borrowing Associate membership of the University Library at a cost of £60.00 per annum. 

Our Visitor Privacy notice is attached below.

Members of the public have no automatic right of access to University facilities and we reserve the right to refuse entry.


 

1.2. Borrowing/Returning Items
1.2.1. Borrowing from the Library

Plymouth University staff and students are automatically members of the library. You will need your Plymouth University card to access the library building and to borrow from the library stock. Library membership expires when your course ends or your staff contract expires.

The Library is open 24/7/365 and has self-service machines to borrow and return. Library staff will be happy to help if you have any problems with the machines.

Issue, Return & Renew

Issue

When you borrow items, the machine will print an issue receipt showing the dates your loans are due for return or renewal. Remember to renew your loans regularly. If an item has a queue of requests you can only borrow it for 7 days. Check your receipt carefully. Please be aware that if your issued item is subsequently requested, the due date may change. See Requests and Recalls and Overdue Loans & Charges  for further information
 
There are four Self-issue machines on level 1 in the main foyer, and a machine on level 0 and level 2.

Return

Returns receipts will show the date and time that an item was returned. Please keep this receipt until you have checked all items have been cleared from your library account. A receipt is accepted as proof of return.

The self-return unit is located on level 1 in the main foyer.

Renew

You can renew your books via  Primo.

Sign in to Primo (at the top right of the page) using your university username and password.  

Choose 'Library account' to see all the items currently on loan to you. 

To renew, click 'renew all' or select the items you require and click 'renew selected'.  You will now see an updated due date.

If your account has been suspended due to overdue charges or lost items, or the item you wish to renew has been requested by someone else, you will see 'not renewable' next to the item.  If you are unsure why your items are not renewable or you have any other queries please contact the library by email at  libraryandITenquiries@plymouth.ac.uk telephone (01752) 588588, or in person at the information desk.

Borrowing Entitlement 

Who?

How many?

How long?

Students

20

*6 weeks

Staff

20

*6 weeks

Initial Teacher Education (ITE) students

20

*6 weeks

Plus an additional 40 from the School Experience Collection (SEC)

*16 weeks

Associate

6

*6 weeks


*Unless requested. If an item is recalled you will be asked to return it within 7 days, or by the existing due date, whichever is sooner. Late return of a recalled item will result in overdue charges

Equipment

Loan period

Additional Information

Video camera

Loaned for 7 days. The equipment can’t be renewed online.

There is no charge to borrow. Overdue charges will occur if an item is reserved by another user and not returned on time.

Digital stills camera

MP3 / Voice recorder

Tripod


Media equipment loans should be collected and returned to the Information Desk on Level 1 of the library.

Reference only items cannot be taken out of the library. These items will usually be indicated by a sticker, stamp or a ‘Ref’ label on the spine. Most journals are reference only.

Inter Library Loans (ILL) are lent from the British Library or an alternative library. These items can have varying due dates and in some cases are reference only.

You should check your library account and University emails regularly. 

1.2.2. Borrowing from KSpa

As you cannot use your University ID card to borrow items from the Knowledge Spa, you will need to register locally for a separate library card.

You can search their catalogue, SWIMS, at http://www.swims.nhs.uk

For further information about Truro Knowledge Spa, please see their website at http://www.cornwall.nhs.uk/Library or see our Nursing Libguide

1.2.3. Requests & Recalls

The request system is in place to ensure all users have fair access to library stock.

If all copies of a title are on loan you can make a request. Once an item is requested it should be returned within 7 days, or by the existing due date, whichever is sooner.

Please note that reference only texts cannot be requested, but should be available within the library.

To obtain an item that we do not have in stock you can make an Inter Library Loan request (ILL). You cannot make an ILL request for items we hold in the library even if these are all out on loan. 

Recalled loans

  • If someone requests an item you have on loan, you will be asked to return it within 7 days, or by the existing due date, whichever is sooner. You will not be able to renew.
  • If the item is not returned within the recalled due date you will incur overdue charges (£2 per day up to £50).
  • When you issue items, you can print a receipt that will show the dates your loans are due for return or renewal. If an item has a queue of requests you can only borrow it for 7 days. Please check your receipt carefully.
  • A recall request can be placed at any time therefore due dates may be subject to change. It is vital to check your library account and university email regularly for notifications.
  • The library is open 24/7 every day so a book can be due back during vacations.

Making a Request

  • Sign into your Primo library account with your university username and password.
  • Find the item you want on Primo (the library catalogue).
  • If all copies are out on loan, click ‘Get It’ - underneath item title.
  • In the dialogue box that opens, click ‘Request’.
  • Fill out the form and click the Request button to submit.
  • If you consistently have problems finding an item on the shelves that shows as available on Primo, speak to library staff at the Information Desk on level 1.

 Collecting Requests

  • You will be notified by email once your request is ready to collect. Check that the correct email address is recorded on your Primo/Library account.
  • You have 7 days to pick up your reservation. This will also show on your library account.
  • Requests can be collected from the reservation shelving on level 1.
  • Requests are kept in expiry date order and can be identified by their shelfmark number. This information is in your e-mail. You will need to collect the item before the expiry date and use the self-issue machine as usual before leaving the library.
  • When you issue items, you can print a receipt that will show the dates your loans are due for return or renewal. If an item has a queue of requests you can only borrow it for 7 days. Please check your receipt carefully.
  • Inter Library Loan requests are held for collection at the Information Desk on level 1.

 

  

1.2.4. Marjon Courier Service

  • A book returns service between UCP Marjon Library and University of Plymouth Library will operate during term-time.
  • The service is available to all University of Plymouth students and staff.
  • The service will operate from Marjon library to the University of Plymouth library ONLY to return University of Plymouth Library stock.
  • You will not be able to return Inter Library Loan items via this service or return Marjon Library items to Marjon Library via the University of Plymouth Library and there are no plans to offer this service in the future.
  • All items returned via this service are your responsibility until they are returned on our library system at the UoP library, so please allow at least 2 working days from when you return the item at Marjon until it is officially discharged from your library account. You will need to ensure that the item has been renewed if the due date is imminent or you will be liable for the overdue charges if it is returned late at the UoP library.
  • To return items to the UoP library, please place them in the box at Marjon Library. Marjon library staff will be able to direct you to this. No receipts will be issued at Marjon so please make sure items are placed in the correct place and check your library account after 2 working days to make sure they have been discharged from your library account.
  • Boxes returning items to the UoP library will be collected Monday-Friday during the morning, the service does not operate at weekends.
  • You may still prefer to return items directly to the University of Plymouth Library where they will be discharged from your library account immediately.Please use the self return machines located on Level 1.
  • You can also return items by post if you are on placement or live at a distance although you will need to pay the return postage rate. The address to return items to by post is; The Charles Seale-Hayne Library, University of Plymouth, Drake Circus, Plymouth, PL4 8AA.

If you have any queries, for example, if an item is still on your library account more than 2 working days after you have returned it at Marjon, please contact libraryanditenquiries@plymouth.ac.uk


 

1.3. Overdue Loans and Charges
1.3.1. Overdue Loans & Charges

Overdue loans

  • If any items on your account become overdue, your library account will be suspended. For assistance, contact us.
  • You should check your account and renew your loans regularly, as loan periods will be shortened if items are requested.
  • Any loans 6 weeks or more overdue, (you will be charged a 'lost item replacement' fee).
  • Equipment loans overdue by 14 days or more will be deemed lost and you will be charged the full replacement cost of the item.
  • You will be charged if an item is requested and you do not return it on time. If an item is already overdue when it is requested, you will be charged overdue fees from the date of the request.
  • A renewal fee will be added to your account for any overdue Inter Library loans.

Charges

Overdue Requested Item and Overdue equipment

 

Overdue Inter Library Loan

 

Lost Item

 

£2 per day to a maximum of £50 per item

 

£4.85 renewal fee per item

 

Cost of item replacement from library suppliers

 

If you have charges of £25 or over on your account, you will receive a University invoice

You can pay charges:

  • At the Reception Desk on level 1 of the library with a bank card or with your University card pre-loaded with money. We do not accept cash.
  • By phone (01752) 588588 with a debit or credit card
  • By cheque, made payable to 'Plymouth University', posted to Library and Digital Support, The Charles Seale-Hayne Library, Plymouth University, Drake Circus, Plymouth, PL4 8AA

For invoiced charges, follow directions at the bottom of the invoice to pay by BACS.

Once a lost item has been paid for (before or after invoice) we will purchase a replacement copy and so we will not accept returned items or offer refunds. Please contact LibraryandITenquiries@plymouth.ac.uk /Library Reception Desk with any queries.

Extenuating Circumstances

If you incur overdue charges due to circumstances such as illness or bereavement, the charges may be waived. For more information see our Library Fines Exceptions Policy.

Library email notifications

The following library notices will be sent to your university email address:

  • Library Courtesy Notice - 7 days before due date of loaned item.
  • Library Due Date Reminder - on due date.
  • Library Overdue Items Warning - 3 weeks overdue.
  • Library Overdue Items Bill - 6 weeks overdue (will be charged a 'lost item replacement' fee).
  • Library Loan Update/Recall - when you need to return an item requested by another user.

 



1.3.2. Library Fines Exceptions Policy

Library Fines Exceptions Policy

Please contact us to discuss waiving fines. Fines will normally be waived in line with the circumstances below.

 Circumstances normally accepted

 Personal Circumstance

 Notes/evidence required

 Medical exemption

 Users should provide a medical certificate covering the 
 relevant dates, (registered disabled students may         
 provide evidence from DAS if applicable).

 Bereavement 

 No formal evidence required

 Exceptional personal circumstances or  family issues

 Users are requested to provide confirmation from their
 department

 Serious and unforeseeable transport or
 weather related difficulties

 Waivers in these circumstances will not apply to those
 living in Plymouth

 University system error
 No evidence required

 Circumstances not normally accepted

 Personal Circumstance

 Notes

 User didn’t realise/ forgot to check emails/  didn’t check library account

 Users are encouraged at all times to check emails and  library account regularly

 User is away from campus, at a
 conference, on placement, or on business
 related to their work/studies

 Users are expected to make arrangements prior to  going away on planned absences from the  University

 User lives at a distance

 Users living at a distance can use the Postal Loans  system

 International students at home during
 vacations

 Users are expected to prepare beforehand and we
 advise that library items should not be taken out of the
 UK.

 User has been on holiday

 Users are expected to make prior arrangements prior
 to going away on holiday

 Students with disabilities

 Waivers will only be applied if a medical certificate
 supplied, or individual circumstances have been
 confirmed through Disability Assist.

 Temporary loss of access to email/internet
 (including work place restrictions on
 access to email)

 Users are expected to make alternative arrangements  to access email

 Items stolen or damaged while at home

 Users are advised to claim compensation for the
 charges incurred via their insurance policy

 Email reminders are not received

 All automated notices are itemised on your library
 account.  Unless we cannot find a trace of a notice on
 your account then a waiver will not apply.
 All emails are sent to your University email address

 User has lent the item to someone
 else/someone else has used their card to
 borrow the item

 Users are responsible for all items loaned on their
 account and should not loan their University or Library
 card to anyone else as they will be liable for all loans
 and charges
1.4. Inter Library Loans
1.4.1. Inter Library Loans (ILL)

The Inter-Library Loan (ILL) service enables you to request items that are not held at Plymouth University library. Your request will initially be sent to the British Library; if they cannot supply we can try other ILL lending libraries.

ILL requests are paid for by the university. Please make sure that any ILL requests you make are for books or articles essential to your studies, and please also check that the library does not already hold the item, and that it is not available freely online, before placing an ILL.

Making an ILL Request 

  1. Check availability of the item on Primo. If the item is available from the library in print or electronic form, even if copies are out on loan, you should not place a request. If an item is missing, you should submit a request and mention this in the notes field of the request form.
  2. If the item is not available in the library catalogue, or is missing, click on the ILL Requests link (top right corner below ‘sign in’ and ‘my account’).
  3. Log in with your Plymouth university user name and password.
  4. Select the appropriate request type, either Book, Book chapter or conference proceedings article, or journal article, and fill out the form as directed.*If you need the requested content in an alternative format due to disability you should mention this in the notes field.
  5. After submitting the request you should immediately receive a confirmation email telling you that your request was successful. If you do not, please do not re-submit the request. If you receive an error message or think that your request has not been accepted, or have any other queries, please contact illply@plymouth.ac.uk

SEDs (Secure Electronic Delivery documents) should arrive within 4 days, and physical items within a week. Please see Inter Library Loan Articles for information on how to access seds.

Some items cannot be supplied by the British Library immediately. They may be on loan to another customer, or the British Library may not hold them in stock. If this is the case we will let you know and ask you if you want us to recall the item, or try to borrow the item from another lending library; these items can take longer to supply, may be subject to different loan periods, and will not always be able to be renewed.

ILL Charges

You are not currently charged for making an ILL request. However, other fees apply.

  • There is a £5.10 renewal fee, which will be added to your library account automatically if the item becomes overdue.
  • There is a £15 ‘failure to collect’ fee, which will be added to your library account if you fail to collect your physical book or journal request from the library.
  • Lost inter library loan books from the British Library will be charged at a minimum of £152.70. Other suppliers may charge different fees. These may be able to be refunded, minus an administration fee, if the lost item is returned within six weeks.

Contact Details

ILL Team illply@plymouth.ac.uk

(01752) 588766

1.4.2. Inter Library Loan Articles (SED)

ILL requests: Secure Electronic Delivery documents (SEDs) - downloading and printing


A requested inter library loan (ILL) in the form of a journal article or section of a book will usually be delivered to you electronically, in the form of a SED. 

The first time you download and/or print a document you will need to register with the British Library. This does not commit you to any relationship with the British Library, it just enables the digital rights management to sit with you as an individual, rather than with software on a PC or other device. Once you have done this any future seds requested by you will become available as well.

Please note:

  • You will need Adobe X or a later version to download documents.
  • Content can only be printed once, but can be downloaded to multiple devices.
  • You have 30 days from receipt of the email in which to download the content.
  • Downloaded content will remain available for 3 years. 
  • Content can also be viewed and downloaded from any device via the link on the email, and can be transferred via a usb stick.
  • You cannot alter the file in any way, although if your version of Adobe allows it you may be able to add brief notes.

If you experience any difficulties or have any questions please contact illply@plymouth.ac.uk

1.4.3. Collecting / Renewing Inter Library Loans

Collecting

  • If you request a physical copy of an ILL (book, journal or photocopy) you will receive an email informing you of its availability and due date.
  • Please collect your request from the Information Desk on level 1. The item will also be issued to you at the desk.
  • If you are unable to collect your request by the specified time date, contact Inter Library Loans straight away. Failure to collect a request will result in a £15 non-collection fee being added to your account.

Book return date

  • Do not remove the paper label wrapped around the book you receive through Inter Library Loans. It will give you information about the return date and any other restrictions imposed by the British Library.
  • After it is issued to you, the book will show on your Library account as an Inter Library Loan with the date it is due back.

Reference items

Reference only restrictions are imposed by the supplying library, usually because a book is rare or in high demand. Reference items will be kept at the Information Desk for you to use in the library as often as you wish within the loan period.

Renewal

If there is no one else waiting for the book you should be able to renew, subject to the terms specified by the lender. Each renewal will cost you £5.10 per item.You must renew via email- you cannot renew yourself or at the information desk.   

Please email illply@plymouth.ac.uk team at least 2 days before your book is due for return. 

Contact Details

Inter Library Loans

illply@plymouth.ac.uk

(01752) 588766


 

1.4.4. Talis Aspire Digitised Content

Aspire Reading Lists and Digitised Content together enable academic staff to request a digitised copy of book chapters, extracts, or journal articles, which can then be accessed by students through your reading list. You can request a digitisation of any content, whether we have a copy in the library or not, and it will usually be ordered from the British Library.

British Library documents are now of improved quality and versatility:

  • They are OCR’d (Optical Character Recognition), i.e. already prepared for text-to-speech and print-to-Braille use for visually impaired users, and can be electronically searched and edited, so that students can find key data, edit the document and make notes, and text mine
  • They are very high quality – all marks are removed and the picture quality is enhanced
  • They include all metadata
  • All requests are automatically checked for compliance with the University’s CLA license so that you can be certain that the material you use for course reading is legally available, without having to check this yourself
  • Copyright regulations mean you cannot usually request a digitisation for more than 10%, one chapter or extract per book, or one article per journal issue, within a single reading list, but some publishers will now accept second extract requests – submit your request as usual and an Information Specialist will get in touch
  • Any document you are unsure about, including material which you have already made available on the DLE, can be submitted to TADC to check its legality
  • Successful requests will be available to view from your reading list within 3 working days
  • You can upload your own scans which will also be automatically checked for compliance (copies which you upload yourself, or which have to be created from our own library stock, can usually be made available immediately, but will not be of as high quality or as versatile as those made by the British Library) 
  • You can add items to reading lists and request digitisations at any time during the year
  • Lists or individual requests can be ‘rolled over’ to the next academic year and re-used

 

1.5. Resources
1.5.1. Special Collections

ABOUT

The Special Collections Archive can be found on Level 3, Room 305. Please use the guides below for further information on how to view the collections. 

 

Please see the attached guide and the Special Collections guidance video
1.5.2. Resources for School Experience

ABOUT

The School Experience Collection is located on Level 2 of the library. These teaching resources include fiction and non-fiction books and classroom resources in a variety of formats, e.g. DVDs, posters and project packs. Students on Initial Teaching Training courses can borrow up to 40 items from this collection in addition to their usual allocation. Other library users can borrow these items within their usual book limit for three weeks.

 

The classification system is as follows:

J 001 – J 999 Junior non-fiction
OS J 001 – OS J 999 Oversize junior non-fiction
J AAA – J ZZZ Junior fiction
JS AAA – JS ZZZ Junior short fiction
JP AAA – JP ZZZ Junior picture books
JPB AAA - JPB ZZZ Junior picture books (large format)
JPL AAA – JPL ZZZ Junior foreign language picture books

 

The reference only section:
JREF 001 – JREF 999 contains schemes of work and lesson plans for different subject areas.

 

FURTHER INFORMATION

For further information on how to use this collection follow this link to the Library Subject Guide.
1.5.3. Copyright, Licensing and Intellectual Property Information

Information and guidance on copyright and licensing for students and staff can be found in the Copyright and Licensing Libguide.

The official University Intellectual Property Policy can be found here.

For further advice contact: informationspecialists@plymouth.ac.uk

1.5.4. Harvard Referencing

We recommend the following guide:

Pears, R. & Shields, G. (2013) Cite them right: the essential referencing guide. 9th edn. Basingstoke: Palgrave

 

Also available electronically via Primo and the Library Subject Guides: http://plymouth.libguides.com/referencing

 

This is a generic guide and is suitable for all University of Plymouth students using the Harvard referencing style. In addition to the online guide, there are multiple copies available in the library, however you should check your module handbook for any specific guidelines required by your department. 

 

Students can also have a free EndNote Online account to assist them with referencing. A Plymouth cite them right style has been created for EndNote Online. 

1.5.5. What is Turnitin?
Turnitin is an Internet-based 'originality checking tool' which allows documents to be compared with content on the Internet, in journals and in an archive of previously submitted works.

It is a formative tool that makes it easy for students to review their citations and referencing as an aid to learning good academic practice. Student access to Turnitin is now only possible where their module leaders are actively using Turnitin in the module. It enables academics to cross-reference students' work against a number of resources with which they might otherwise not come into contact. Turnitin is used by 80% of universities in the UK.

Staff and students should be aware that Turnitin is not the only method of checking for originality and other means are readily available.

Further help is available on the DLE.

1.5.6. What is an ISBN / ISSN?
Question:

I have been asked to provide an ISBN / ISSN what is this?


Answer:

ISBN (International Standard Book Number) and ISSN (International Standard Serial Number) are unique numbers which are given to most publications. If you are wish to request a book from the library, or to buy your own copy, this number will help to ensure that you have the correct item.

If you can supply the ISBN or ISSN for an item you are requesting, it will help to speed up the processing of your request.
 
1.5.7. ISBNs and ISSNs
   Q:  

I want to publish an item under the imprint of ‘University of Plymouth’, how do I get an ISBN or ISSN?


   A:  

ISBNs for monographs can be obtained by emailing isbnrequests@plymouth.ac.uk. If you want the item to be widely publicised you should also complete a Nielsen BookData Title Submission form, available via the Library office or directly from http://www.nielsenbookdata.co.uk

ISSNs for new journals or serial publications are obtained from the British Library, at the address below:

ISSN UK Centre
The British Library
Boston Spa
Wetherby
West Yorkshire
LS23 7BQ

Tel: +44 (0)1937 546959
Fax: +44 (0)1937 546562
Email: issn-uk@bl.uk

 

1.5.8. Out of Hours Coursework Submission Box

Students from the following faculties can use a post box located in the library to submit their coursework when the school admin offices are closed.

  • Science and Engineering
  • Arts and Humanities
  • Business
The post box is sited by the main entrance doors on Level 1.

Submitting Coursework through the out of hours box
  • When using this facility please remember to staple your work and attach a front cover sheet.
  • You must include a photocopy of your University Card for scanning purposes.
  • Any work posted in this coursework submission box will be collected and scanned through the normal coursework receipt system and you should receive an email receipt by 10:00 am the next working day.
Please note: Library staff are unable to answer queries and do not have access to this box.

Please direct any queries during normal working hours to:
Science and Engineering, Room 015 Smeaton
Arts and Humanities, 1st Floor Roland Levinsky
Business, 3rd Floor Cookworthy

 

1.6. Study Areas
1.6.1. Study Areas

The library has a variety of study areas across four floors to support your learning needs.

Group study areas

The main group study areas are on Level 1 and Level 2. There are also group tables in the Level 0 atrium.

  • Show respect to other users and keep conversation noise to a reasonable level.
  • Mobile phones and laptops can be used.
  • Be mindful that excessive noise can travel to adjoining areas and cause disturbance to other users.

Quiet Study areas

The whole of Level 3 is a quiet study zone. A small quiet study area is also on Level 0, near the North stairs.

  • Users must work quietly at all times.
  • Mobile phones should be set to silent, although texting etc is allowed. Laptops and other mobile devices can be used with headphones.
  • Be mindful that conversation and other noise can cause annoyance, particularly when passing through an area.

Silent study room

A small room (309) is available on Level 3 for silent study.

  • Users must work silently at all times.
  • Mobile phones should be switched off and laptops and other mobile devices should not be used.
  • Refrain from eating and be mindful that even slight sounds can disrupt other users.

Bookable Library Study Rooms

Bookable study rooms, of varying sizes, are available across all floors. Please see our Bookable Study Rooms article for information about the rooms and how to book.

Computing Areas (Open Access Computing Areas)

We have PCs and a number of Macs in the Library available for students to use on a first-come basis. Also see our software article .

There are computing areas in the 24/7 Learning Space, Level 0 and Level 1 with a limited number of PCs on Level 2 and Level 3.

There is also a main open access area on Level 1 of the Babbage building.

24/7 Learning Space

This room houses PCs and study spaces with plenty of power points for laptops.

The room is open 24/7 all year round and is only accessible via the Level 0 foyer. You cannot access the main library directly from this area and will need to exit the room via the Level 0 foyer and enter the main library via the level 1 main entrance.To enter and exit the room you must swipe your University card*.

*The system must register you as entering and leaving the room. Failure to do so could result in users being locked in or out of the room.

Postgrad Room / Special Collections

This is a swipe access only room (305) on Level 3 for University of Plymouth postgrad students.

The room is occasionally used for teaching, which is advertised in advance, and houses the Special Collections.

Sum:UP

A mathematics and statistics drop-in for University of Plymouth undergraduate students is held in the Sum:UP area on Level 1, available during term time.


1.6.2. Bookable Study rooms (Library)

There are a limited number of bookable study rooms available for use by students and staff located on all floors of the library.

All rooms are equipped with a university networked PC. Selected group rooms additionally have an LCD presentation screen and/or a whiteboard.

Room No.

Level / floor

Capacity

Equipment

009

0

12 people

PC / Whiteboard / LCD presentation screen

010

0

4 people

PC / Whiteboard /LCD presentation screen

011 - 014

0

2 people

PC

108

1

8 people

PC / Whiteboard     

109 - 113

1

4 people

PC / Whiteboard

205

2

6 people

PC / Whiteboard / LCD presentation screen

206 - 207

2

4 people

PC / Whiteboard

208 - 213

2

2 people

PC

302, 303, 307

3

1 person

PC / Whiteboard

Please note; from 07:00 – 08:00 the rooms are closed for cleaning.

How to Book a room

Go to the library study room booking system here or via the Library webpage. You can also book using the University of Plymouth app.

  • Enter your University username and password and click Log in.
  • Select a room type and date from the drop down menus. Click on Continue.
  • Unavailable slots show as booked.
  • To book 1 hour; select the hour slot you require, click OK and click Confirm.
  • To book 2 hours or more; select one of the hour slots you require and click OK. Select the other hour slot you require and click OK. Click on Confirm. This is regarded as a block booking. You can only book two consecutive hour slots at a time. If you need to book more, click on Another Booking and repeat the process. A maximum of 12 bookings a week, per person, can be booked.
  • Details of your booking(s) will be displayed together with the unique PIN you will need to access the room. You will have a PIN for an hourly or block booking. Please make a note of this number.
  • A confirmation email will also be sent with the PIN. You will receive the email from Telepen not Plymouth University. Please note; the email will be sent to the email address that you have registered with your school.
  • Click Another booking to return to the home page or log out if you have finished.

View or cancel existing bookings

  • Enter your University username and password and click Log in.
  • Click on the View/cancel existing bookings link underneath.
  • Your booking date, time, room number and PIN will be displayed in a table.
  • To cancel a booking; click on the date and time link, click Yes and OK on the pop up message.
  • Click Back to return to the homepage.
  • Please cancel if you cannot make your booking.Failing to claim a booked room on 6 occasions will result in a 28 day suspension where you will be unable to make further bookings.

Accessing your booked room

  • Swipe your university card at the keypad unit next to the door and enter the four digit PIN assigned to the booking.
  • For group bookings, any member of the group can access the room as long as they use the correct PIN.
  • Should the room you have booked already be occupied, please go to the information desk on level 1 of the library.
  • You are able to leave the room during the booked period. However, please remember to take your student card and the PIN number assigned to the booking with you, as you will need these to re-access the room.
  • Should you wish to vacate the study room early, you are able to cancel the remaining booked hours on the study room booking system. 

Booking terms and conditions

  • A maximum of 12 bookings a week, per person, can be booked.
  • Each booking is for a maximum of 2 hours. Multiple bookings can be made back-to-back.
  • Bookings can be made up to 4 weeks in advance.
  • You must activate your booking by entering the PIN within the first 15 minutes. Failure to do this will result in the cancellation of your booking and will enable others to book your time slot.
  • A separate PIN is issued for each booking. Back-to-back bookings will each have a different PIN number which must be entered within the first 15 minutes of that booking start time.
  • Entering a study room early will be considered as a separate booking. You will still need to enter your original booking PIN number within the first 15 minutes of the session. Please note; the system works on an hour basis therefore if a booking is less than this, an hour will be deducted from your weekly allowance.
  • You can make a last minute booking at the study room door by following the on screen instructions displayed above the keypad. These bookings should be more than 15 minutes to a maximum of 2 hours at a time.
  • Failing to claim a booked room on 6 occasions will result in a 28 day suspension where you will be unable to make further bookings. Block bookings on the system are regarded as a single booking.
  • Rooms should be vacated promptly at the end of the booked period.

 

1.6.3. Locations of Student PCs for general use on Plymouth Campus
Student PCs are available in various locations across campus, apart from the general Open Access areas in Babbage 102 and the Library, and can be found in the areas listed below. 

To check on their availability at any particular time, use the 'Rooms' tab on the online Timetables page (also available via the dropdown menu MyEdesk / Timetable). To check availability of Open Access PCs, use the PC Finder tool (details at foot of article).
 
 

Building/Room

If restricted, how and to whom?

Opening Times

Babbage

105 (T)

09:00-22:00

106 (T)

09:00-22:00

107 (T)

09:00-22:00

109 (T)

09:00-22:00

110 (T)

Keypad – PG only

09:00-22:00

111 (T)

09:00-22:00

112 (T)

09:00-22:00

207 (T)

08:00-22:00

208 (T)

08:00-22:00

209 (T)

08:00-22:00

211 (T) Macs only

08:00-22:00

213 (T) PCs + Macs

Keypad

08:00-22:00

221 (T) PCs + Macs

Keypad

08:00-22:00

Cookworthy

239

09:00-17:00

Refectory (Lower)

08:00-22:00

511 (T)

08:00-22:00

512

Pin code – PG only

08:00-22:00

513/4 (T)

08:00-22:00

517

Pin code – PG only

08:00-22:00

Fitzroy

302 (T)

08:00-22:00

303 (T)

08:00-22:00

307 (T)

Pin code after hours & at weekends

08:00-22:00

310 (T)

Pin code after hours & at weekends

08:00-22:00

Link

106 (T)

Psychology only – swipe card after 17:00

09:00-17:00

Roland Levinsky (Art students only)

201 (T)

Swipe card

08:00-22:00

202 (T)

Swipe card

08:00-22:00

213 (T) PCs + Macs

Swipe card

08:00-22:00

2ND Floor Open Access area  PCs + Macs

08:00-22:00

403 (T)

Swipe card

08:00-22:00

501 (T)

Swipe card

08:00-22:00

502 (T)

Swipe card

08:00-22:00

601 (T)

Swipe card

08:00-22:00

Rolle

302 (T)

Swipe card only after 17:00

08:30-17:00

304 (T)

Swipe card only after 17:00

08:30-17:00

Smeaton

101 (T)

Swipe card at all times

08:00-22:00

100 (T)

Swipe card only after 17:00

08:00-22:00

104A (T)

Swipe card only after 17:00

08:00-22:00

104B (T)

Swipe card only after 17:00

08:00-22:00

105 (T)

Swipe card only after 17:00

08:00-22:00

107A (T)

Swipe card only after 17:00

08:00-22:00

108 (T)

Swipe card only after 17:00

08:0022:00

Student Union

The Hive

08:30-19:00

 

Note 1: Cookworthy 515 has wired access points for laptop use.                        08:00-22:00

Note 2:  Rooms marked with (T) are teaching rooms that are available to students when not being used for teaching purposes - please refer to timetable details under MyEdesk on the Student Portal.

Note 3:  There may be additional specialist labs available to you - please check with your tutor.

1.6.4. Locations of student PCs on other campuses

 PCs available for general use can be found at our other campuses:

                                                                      Opening Times                                                                                             

Knowledge Spa - Truro
 
Library                                                             24/7  Swipe access between 19:00 and 08:00


PAHC - Marjon
 
 Room FF31                                                     08:30 - 19:00    
 
1.7. Equipment
1.7.1. Printing, Copying and Scanning

Printing, Copying and Scanning

Multifunction Devices

The University has a fleet of Ricoh digital black & white and colour multifunction devices which offer:

  • Standard A4 and A3 size prints/copies
  • Black & white or Colour prints/copies
  • Enlarge or reduce your originals
  • 2-sided prints/copies
  • Sorting and stapling finishing options
  • Scan to email and one drive
  • Prints/copies on coloured paper, card and OHP transparencies, sold at the Library Information Desk

    Full instructions are displayed above all library printers/copiers

Instructions 

See attachments at the bottom of the article for instructions on:

  • copying, printing and scanning on the Ricoh multi-function devices
  • large format printing in the library
  • wireless printing from your Mac or laptop 

                       

How the system works

All students with a computing account automatically have a copy and print account.

To print or copy swipe your University card through the readers attached to all devices. Value is not held on the card itself but on a centrally held account - much like a debit card.                                             

 

To add money to a print account:

  • Pay online with a debit or credit card. Follow the top-up webpage instructions; it’s quick and secure. We recommend that you use Chrome as your browser to access this page.
  • Pay with a credit or debit card at the Library Reception Desk, Plymouth campus

Print account credit can also be used to pay library charges and to buy media materials from the Library Reception Desk.

Log in to your print account  to view/get a print-out of your itemised transactions - may be used to reclaim print/copy costs. 

If the print system goes offline, your print account balance will automatically be set to £10 credit. Any credit used is recorded, and once the system is back online, your actual balance will be displayed.
 
If you forget your University card, staff at the Reception Desk can check your ID and supply your card number for you to type into a printer and retrieve your print jobs.  
  
For details of what you are able to copy under copyright law see the Copyright and Licensing Library Guide.


Charges for printing and copying 

B&W using Standard-Printer/Copier

Sizes:

A4                 A3

B&W Photocopies or Prints per side

5p                 10p

B&W Photocopies or Prints doubled sided

9p                  19p

 

Colour using Standard-Printer/Copier

Sizes:

A4                 A3

Colour Photocopies or Prints per side

25p                 35p

Colour Photocopies or Prints doubled sided

45p                  65p

 

Large Format Colour and B&W Printing

Sizes:

A4            A3           A2            A1            A0

 

£1             £2           £4            £6             £8


Scanning to your email or your OneDrive is free of charge.


Locations, Help and Assistance

 

Building

Area

Standard & WideFormat Devices

Help and Assistance

Babbage

Level 1

3

Contact Library Reception Desk

Cookworthy

Level 4

1

https://itselfservice.plymouth.ac.uk/Sostenuto/web/SContacts/?null

Cookworthy

Level 1

1

https://itselfservice.plymouth.ac.uk/Sostenuto/web/SContacts/?null

Cookworthy

Level 0

1

https://itselfservice.plymouth.ac.uk/Sostenuto/web/SContacts/?null

Fitzroy

Level 2

1

Room 308

John Bull

Level 2

1

Adjacent to cafeteria

Knowledge Spa, Truro

Room H106

1

Level 4

Library

Level 0

5

Reception Desk, Level 1

Library

Level 1

4 (plus two wide format)

Reception Desk, Level 1

Library

Level 2

3

Reception Desk, Level 1

Link

Level 1

2

Room 113

Mast House

Level 1

1

https://itselfservice.plymouth.ac.uk/Sostenuto/web/SContacts/?null

PAHC, Marjon

Level 1

2

Room GF18

Portland Square

Level 2

1

Room C522

Roland Levinsky

Level 1

1

Room 204

Roland Levinsky

Level 2

1

Room 204

Roland Levinsky

Level 6

1

Level 6

Rolle

Level 3

2

Room 110

Royal William Yard


1

            Mills Bakery

Scott

Level 2

1 (Plus WideFormat)

The Hub, Level 2

Smeaton

Level 1

1

Room 106





 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


 

 

 

 

 

 

If you have any queries contact us:

Email libraryandITenquiries@plymouth.ac.uk Tel (01752) 588588, or ask at the Reception Desk, Library level 1.


 Student printing Student printing Student printing Student printing Student printing Student printing Student printing Student printing Student printing Student printing Student printing wireless printing wireless printing wireless printing wireless printing wireless printing wireless printing wireless printing wireless printing wireless printing wireless printing
1.7.2. Open Access Computing and Assistive Technology
 

Open Access Computing and Software for learners

Open Access Computing

There are 210 PCs available in the Library which are available 24 hours per day, 7 days a week.  Anyone with a University Card has access to this facility.

  •  Level 0 = 128 PCs
  •  Level 1 = 56 PCs
  •  Level 2 = 11 PCs
  •  Level 3 = 15 PCs

High Spec PCs on Level 0 (outside 008 & at South West of 003):

Priority for these machines is given to Library users using the engineering software provided:

  • ANSYS Icepak 14.9

  • LUSAS Modeller

  • Master series

  • SolidWorks

  • Tekla Structures

Weekly updates are performed to install the latest software and security patches.This requires a period of shutdown, generally during the night. Each computer has a tag attached with details of shutdown times.

If you are logged in to a computer you will also receive a pop-up warning to give you time to save your work and log out.


To check availability of PCs across the campus, use the PC Finder tool.

 

Software for learners


Specialist software is available on all university computers.
 

MindView:

This is ‘brain-storming’ or ‘mind-mapping’ software. It can help you with organising essays, arranging notes, planning presentations, etc. 

MindView Guide

 

TextHELP Read&Write:

This programme includes the following features:
  • Screen reader - to read aloud from documents and web pages
  • Spell checker - homonyms (bare/bear etc.)
  • Word Wizard - to help you understand what you read 

 

Sonocent 

Sonocent is software for PC and Mac which offers a visual and interactive form of note taking. Audio recordings are transformed from a single stream of information to easy to interpret coloured bars. Audio Notetaker is an ideal piece of assistive technology software to help with note-taking.

Sonocent Audio Notetaker guide 

See the Library Guide for more information on assistive equipment and software.

1.7.3. Library laptop loans

Laptops are available to borrow from Level 1 of the library for use in the library only.

 Associate or discretionary users will not be able to use this facility.

Loanable laptops are installed with Microsoft office, internet browser and printers.

You can borrow a laptop for up to 4 hours. If you need a laptop for longer you will need to return it and borrow another one. You will need your University card to issue a laptop to your library account. The laptop can be used anywhere in the library (but not taken out of the building) and will give you access to your files on OneDrive.

Laptops that are returned late will incur a charge of £2.00 per day. 

All loan laptops will reset themselves when they are shutdown so make sure you have saved your work to OneDrive before shutting down.

Please note that you are responsible for the laptop while it is on loan to you. It must not be left unattended or loaned to anyone else as a fee may be charged for lost, stolen or damaged laptops. If you need to leave the library, please return the laptop.

 The laptop is issued without a charger and should only be plugged in when it is returned to the locker.

Should you require any help, please visit the Digital Advice Zone or Reception desk on Level 1. 


 

 

1.7.4. Media Supplies and Equipment

Media Supplies and Equipment

Supplies

  
The following items are available for purchase from the Reception Desk on level 1, open 24/7.

Prices as of 1st August 2018. 

 
 Item  Size  Price
 
 Comb binders  10mm, 12mm &   14mm  30p
 Comb binding set(Comb + Front plastic cover + Back A4 card  60p
 Wire binders  various sizes 30p
 Wire binding set Wire + Front plastic cover + Back A4 card 60p
 Channel binders (Black A4)

 3.5mm, 7mm, 10.5mm

No lettering possible 

 £5.50
 Fastback binders  A4 narrow, medium &   wide  50p
 Fastback binding set Fastback + Front plastic cover + Back A4 card 80p
 Punched clear cover OHP

 A4

A3 

 15p

30p 

 Unibinding All sizes, no card £1.15
 
 Foam board  A1  £2.80
 Daler board  A1 Black & white  £1.60
 Grey modelling card  A1 0.74mm  45p
   A1 1.5mm  90p


 Card  A4 160 gsm Black, white, yellow,green,blue,red  15p
 A3 160 gsm Black & white  30p
 
 OHP acetate sheet  A4 Black & white  10p
 A3 Black & white  25p
 
 Tracing paper  A4  15p
 A3  30p
 
 Poly pockets  A4  5p
 
 Ballpoint pens  Blue & black  15p
 
 DVD +RW    £2.00
 DVD - R  £1
 CD RW    £1
 CD-R  50p
 CD Wallet  30p
 USB 8G  £6.00

N.B. Further supplies are available from the Paper Store in the Scott Building

Equipment


A self-service area where you can prepare work using a variety of materials and equipment is located on level 1 of the library. Visual and written instructions are displayed, and staff at the Reception Desk and DAZ are available if you need help.
NB Please refer to your student handbook as your faculty may have specific requirements for binding your project.

Comb Binder:
  • Allows pages to be added or removed
  • A set consists of a black plastic spiral binder, a clear acetate front cover and a piece of card for the back cover
  • A range of widths are available up to 450 page document
  • A4 portrait and A3 landscape documents can be bound  


Uni Binder:

  • A white spine with clear plastic front and back covers attached. Pages are glued in by heating the spine
  • Binders come in various widths up to 100 pages
  • Suitable for A4 documents only
Wire Binder:
  • A metal spiral binder often used for art, photography and architecture projects
  • Binders come in various widths up to 120 pages
  • Available in A4 size


Channel/Hard Cover Binder:
  • Channel binding offers a professional-looking hard cover finish
  • Pages are clamped together in a steel spine
  • Covers are available in blue and black leather-look finish and a range of widths, holding up to 175 pages
  • Hard cover binding and gold lettering - available from Bretonside Copy and Mail Boxes Etc.Plymouth and The Art Side.


1.7.5. Equipment Loans and Edit Suite

Equipment Loans and Edit Suite

Equipment Loan Service - Information Desk on Level 1


Booking
We recommend you reserve equipment in advance to ensure availability. You can book:
  • at the Reception Desk on Level 1 of the library.

  • by phone on 01752 588588 (select Option 3 – Student IT Support)

  • By logging on to Primo and making the reservation yourself
Loan Period
Equipment can be borrowed for seven days maximum and reserved up to 12 weeks in advance.
Borrowed equipment can be renewed, subject to availability, in person at the Reception Desk on Level 1. 

Please ensure that you have backed-up all of your files before returning the equipment. The cards and their data are wiped without checking or backing-up files once returned to the counter. 

Charges

Borrowing is free of charge.
If you return equipment late you will be charged £2.00 per item per day. If the equipment is not returned within 14 days it will be assumed to be lost and you will be invoiced for the full replacement cost of the item.
 
Insurance
The University’s
insurance does not cover any item on loan to you. Please consider taking out insurance cover for the equipment you borrow.
If you damage or lose equipment, you will be liable for the full replacement cost.
 

Equipment available

Sony CX280 Camcorders

Perfect for beginners. Lightweight, easy to use and with full HD quality. Just open the screen and lens, and press record. The attached USB lead makes it easy to move footage onto your PC or laptop.
 
The same USB is used for charging the batteries. The Sony CX280 can shoot around 7 hours of footage and comes with two batteries.
 
Instruction manual below.
Sony CX410 Camcorders
A higher spec version of the CX280. Comes with GPS, WIFI and external sound monitoring.

If professional sound is important for your project, the external microphone and headphones enables you to check the sound quality of your recordings.
 
Instruction manual below.

 

 

Go Pro Hero 3 Cameras
Fitted inside a waterproof cage, the Go Pro is resistant to most types of weather, as well as being protected from jolts and knocks.

The camera can film at full HD and comes with a wide angled lens.
 
An extendable pole with a tripod adapter allows you to film from above or at a distance. A body harness with extender arm allows you to film hands free.
 
Instruction manual below.
Digital Stills Cameras
These cameras will take pictures directly onto a CF card issued with the camera, along with a card reader.

Instruction manual provided on CD.
ManfrottoTripods
These are available for use with video camcorders and digital stills cameras.
Hama Mini Traveller Pro Tripods

The Hama Mini Traveller Pro is a lightweight yet sturdy tripod, perfect for shooting on the move. Comes with a small carry bag.

RODE Videomic

For use with our Sony CX410 camcorders, these provide professional audio recording.

Useful for recording sound on the move, the RODE Videomic is compact and lightweight, and comes with high pass switch which stops sounds like traffic or air conditioning from being picked up.

Sony ICD-PX333 Audio Recorders
The Sony ICD-PX333 is a perfect audio recorder to capturing lectures or interviews. Simply press record and then plug into your PC or laptop where it works the same way as a USB stick.
 
You also have the option to plug in headphones and an external microphone if you want more control over the audio you are recording.
 
 
Digital Video Camera Recorder Manuals

Edit Suite


The Edit Suite is located on Level 0 (near the main computer room 003) where you can use specialist Adobe software to

  • Edit film and audio
  • Add special effects

 

You can use the edit suite at any time; no card access or booking is required.

Please be aware that there is limited space, be considerate and fair to other users.

For help or assistance, please contact Garren Baker, the Multimedia Manager, on
garren.baker@plymouth.ac.uk / 01752 587132

1.8. Additional Library Support
1.8.1. Library Support for Disabled Users


For more information visit the Disability Support in the Library guide.

Any student with disabilities, including learning difficulties such as dyslexia, who has been referred by Disability Assist (DAS) is eligible for these services. Members of staff who have a need for the services should email informationspecialists@plymouth.ac.uk 

Guidance for student support workers, and request forms mentioned in this article, can be found as attachments at the bottom of the page.

One-to-one help

To discuss your needs and get help with accessing the library resources, you can book an appointment with your Information Specialist (subject librarian). Email informationspecialists@plymouth.ac.u. 

Alternative Formats Service and equipment

For users who have a visual impairment or other condition, including dyslexia, making it difficult to access printed texts. See the Alternative Formats article for further details.

The alternative formats equipment is located in Room 101 on Level 1 of the library. You can use it to create accessible formats from print or digital originals. Ask at the Reception desk if you need assistance.

Software

For more information check the Tech for Learning guide.

See Microsoft Accessibility Options Mobile to find out how to improve the accessibility of your PC or other Windows device:

 

Postal loans

Items (including requested items) can be posted to you. Email a completed Postal /Scanning request form for each book to collectionservices@plymouth.ac.uk. The item will be issued to your account, posted, and a postal charge added to your account. Return postage is at your own expense.

Please note: Inter Library loan items can only be posted via Special Delivery. Not all Inter Library loans can be posted.

Book Collection Service

Items from library stock can be requested for collection from the Reception Desk on Level 1. Email your requests with author, title, edition and shelfmark number to libraryandITenquiries@plymouth.ac.uk.

Requests will be processed Monday - Friday, 08:30 - 17:00. We require 24hrs notice minimum and will email you when your requests are available for collection.

Books will be held for 7 days. Uncollected items will be returned to the library shelves. The library is open 24/7 so you can collect your books at any time.

Copy Service

Within copyright guidelines, journal articles and book chapters from library stock can be scanned and emailed to you free of charge. If items cannot be scanned, we will photocopy and post them to you (current copying rates and postage will be charged at cost).

Borrowing by Proxy

If you cannot get to the library in person, you can nominate someone else to borrow items on your behalf. Your nominated person should bring your University card, some ID of their own and an authorised Proxy form which you have completed.

Contact Details

Telephone: 01752 588588

General Enquiries and Book Collection Service libraryandITenquiries@plymouth.ac.uk

One-to-one appointments informationspecialists@plymouth.ac.uk

Postal Loans and Copy service collectionservices@plymouth.ac.uk

 

1.8.2. Alternative Formats

Alternative Formats

The alternative formats service and equipment is available for users who have a visual impairment or other condition, including a learning difficulty such as dyslexia, making it difficult to access printed texts.

You must be registered with Disability Assist (DAS) to use the service/equipment.

Alternative Formats Service

We will endeavour to provide you with books from the core reading list for your course in an accessible PDF format (subject to availability). If the text you require is not a core text, please email informationspecialists@plymouth.ac.uk  to discuss your requirements.

Text books in an alternative format are sourced from the publisher and are for your sole use only.

Email a completed form (attached at the bottom of this page) for each request to collectionservices@plymouth.ac.uk. Please note: requests can take up to six weeks to arrive.

NEW Alternative Formats Software - SensusAccess

      A new university-wide service has been launched. SensusAccess allows you to automatically convert documents into a range of alternative media including audio books (MP3 and DAISY), e-books (EPUB,       EPUB3 and Mobi) and digital Braille. The service can also be used to convert inaccessible documents such as image-only PDF files, JPG pictures and Microsoft PowerPoint presentations into more accessible       formats.

      Simply follow the four-step process to convert your file. Make sure to use your University email address as the converted file format will be delivered to your inbox in approximately 10 minutes.

 

   Alternative Formats Equipment

   Students, staff and support workers can use the equipment and software, located on Level 1 of the    library, to produce their own alternative formats material.

   Instructions are provided. Please ask at the Information Desk on Level 1 if you need further assistance.

   Book scanner
   The specialist book scanner provides high quality, large format scanning of books and documents up to    A3 size, and is connected to a PC with Optical Character Recognition (OCR) software.

   OCR software
   ABBYY FineReader converts scanned printed text or protected pdf files into editable, accessible    electronic formats compatible with screen reading software such as TextHelp Read & Write. 

   Video Magnifier
   This enables visually impaired users to view printed text to a high magnification. Users can set their own    preferences for background colour and text colour. Text can also be viewed in windows or columns. 

   TextHelp Read & Write
   This text to speech software is installed on all University PCs. It reads aloud text from word documents,    pdfs, email and the web, and includes many other features such as spell checker, homophone checker    and word prediction.

   Further training and guidance on how to use the equipment can be given by appointment.


Contact Details

General enquiries libraryandITenquiries@plymouth.ac.uk

Telephone: 01752 588588

Alternative formats requests: collectionservices@plymouth.ac.uk

 

1.8.3. Library Support for Part-time, Placement and Distance Students

Library Support for Part-time, Placement and Distance Students

See full details on the Support for Distance, Placement and Part-time Students Library Guide. Request forms mentioned can be found as attachments at the bottom of this page. Plymouth University students are eligible for these services if they are:

  • On a part-time course
  • On a full-time course in part-time mode
  • Away from the University on any form of placement for 6 weeks or more
  • Living permanently more than 25 miles from the University


Postal loans

Items (including requested items) can be posted to you. Email a completed Postal /Scanning request form for each book to collectionservices@plymouth.ac.uk. When available, the item will be issued to your account, posted and a postal charge added to your account. Return postage is at your own expense.

Please note: Inter Library loan items can only be posted via Special Delivery. Not all Inter Library loans can be posted.

 

Book Collection Service

Items from library stock can be requested for collection from the Information Desk on Level 1. Email your requests with author, title, edition and shelfmark number to libraryandITenquiries@plymouth.ac.uk.

Requests will be processed Monday - Friday, 08:30 - 17:00. We require 24hrs notice minimum and will email you when your requests are available for collection.

Books will be held for 7 days. Any uncollected items will be returned to the library shelves. The library is open 24/7 so you can collect your books at any time.

 

Copy Service

Within copyright guidelines, journal articles and book chapters from items in stock can be scanned and emailed to you free of charge. If items cannot be scanned, we will photocopy and post them to you (current copying rates and postage will be charged at cost).

 

Borrowing by Proxy

If you cannot get to the library in person, you can nominate someone else to borrow items on your behalf. Your nominated person should bring your University card, some ID of their own and an authorised Proxy form which you have completed.

 

SCONUL Access

This scheme enables eligible users to borrow material from other academic libraries. For criteria and further details, see the SCONUL article.

 

Contacts

Telephone: 01752 588588

General Enquiries and Pick-up Service libraryandITenquiries@plymouth.ac.uk

Postal Loans collectionservices@plymouth.ac.uk 

One-to-one appointments with your Information Specialist informationspecialists@plymouth.ac.uk 


1.9. Library Membership for External Users
1.9.1. Library Membership for External Users

Library membership for visitors/partner colleges

Not a member of the University?

There are a number of library access options available if you are not a Plymouth University registered student or staff member, and are over 18. See below.

Are you sponsored by a Plymouth University faculty or department? 

See further information on University Associate Membership 

Are you a student or a member of staff from another university? 

SCONUL access may be available to you. 

Are you a student or a member of staff from a Partner College? 

You may be eligible for the Academic Partnerships reciprocal borrowing scheme. 

 None of the above?

See details of Borrowing Associate membership.



    1.9.2. Associate library membership

    If you are not a registered member of the university, and are over 18, you may be able to take out associate library membership:

     

    Borrowing Associate membership

    • Borrowing Associate membership normally involves a fee of £60.00 per annum (including VAT) and is granted to those with a specific identifiable need to use our facilities which could not be met by the public library services (e.g. in support of professional development; personal research activity)
    • Graduates of Plymouth University automatically become part of the alumni community and are entitled to 50% discount on annual membership.
    • Borrowing Associate Members may borrow up to 6 items for a period of 6 weeks. If another user requests an item out on loan, an email will be sent requesting the return of the item within 7 days.

    To apply for Borrowing Associate membership fill in the Borrowing Associate Membership form - attached at the end of this article. The completed form should be submitted at the Reception Desk on Level 1 of the Library or emailed to libraryandITenquiries@plymouth.ac.uk . Allow up to 3 working days for a library card to be made up once your application has been accepted.


    Student Support Reference Card

    If you are employed to provide study support to University of Plymouth students registered with Disability Assist, you can apply for a reference card for ease of access to the library via the internal barriers. A reference card allows you to use the library for study and to refer to print materials. Borrowing is not included. Further details available on the application form in the attachments below.


    1.9.3. Academic Partnerships reciprocal borrowing scheme

    Academic Partnerships (Partner Colleges) reciprocal borrowing scheme

    A library-to-library support service between Plymouth University Library and its partner college libraries for Plymouth University students and some college teaching staff on University programmes in a partner college.

    Services available:

    • Loan service from the University Library to your College library - borrow books from the University Library without travelling to Plymouth
    • Journal articles and book chapters can be scanned and emailed free of charge directly to you via your College Library. Copyright Limits apply.
    • Full access to the University Library's e-resources and student portal:

    Students: computing accounts generated as part of enrolment

    Staff: college staff teaching on a Foundation degree or supporting learning (e.g. Librarians) can apply for a computing account (known as a RUT Account: Registered University Teacher).

    Forms should be returned to Academic Partnerships.

    • Tailored guidance for Partnership staff and students on how to access the library's print and electronic resources is available: Plymouth Library Guide for Academic Partnerships

      A Plymouth University card (enables books to be borrowed in person and library study rooms to be booked.):


    Students
    : Apply for a card via the Academic Partnerships Student Study File (return the form to your College HE Office)

    Staff can apply here (under RUTs). Please return the completed application to the Academic Partnerships address stated on the form.

    • Reciprocal borrowing scheme: apply to join up to 3 Academic Partnership libraries

    Contact:

    Partnership Loans (for posting books to colleges/scaning of articles and chapters)

    Charles Seale-Hayne Library, Plymouth University, Drake Circus, Plymouth. PL4 8AA
    Telephone: 01752 588766

    Email: partnershiploans@plymouth.ac.uk

    Academic Partnerships (for queries relating to RUT accounts and University card applications)

    Academic Partnerships Faculty Office, Plymouth University, 3rd Floor Hepworth House, Drake Circus, Plymouth PL4 8AA

    Email: academicpartnerships@plymouth.ac.uk
    1.9.4. SCONUL Access

    SCONUL Access Scheme

    This is a reciprocal borrowing scheme between participating higher education libraries in the UK and Ireland. You are only eligible to apply if you are considered a student or member of staff of the University of Plymouth with your course or employment validated with full library privileges here.

    • Staff members on an open or fixed term contract
    • Postgraduate research students
    • Part-time students
    • Distance learning students 
    • Placement students (full time student on a placement of 6 weeks or more)
    • Full-time taught postgraduates

    Staff and students at partner college institutions on franchised courses (e.g.GSM London) are not eligible for access under the terms of the scheme.
    For more details and to apply, go to http://www.sconul.ac.uk/sconul-access. Your library account account must be clear of any overdue books or charges. Once you have submitted your application online, and it has been approved subject to your eligibility, you will receive an acceptance email. Print this off and take it, with your Plymouth University card, to the library you wish to visit.



    Contact the Reception Desk on Level 1 of the Library or email libraryandITenquiries@plymouth.ac.uk with any queries.
    1.9.5. University Associate membership

    University Associate membership

    • If you are being sponsored by a Plymouth University faculty or department as a University Associate, you can apply for entry to the Library building and access to resources when you fill in the application form for a University Associate card
    • University Associate members may borrow up to 6 items for a period of 6 weeks. If another user requests an item out on loan, an email will be sent requesting the return of the item within 7 days.
    • The Application Form for a University Associate Card - is available on the Card Office webpage
    1.10. Policies
    1.10.1. Terms of use

    Any person (“User”) becoming a member of, and/or using the services or facilities provided by, the Charles Seale-Hayne Library (Library and Digital Support) (the “University Library”) is bound by the following terms of use (“TOU”). The purpose of these TOU is to protect the interests of all Users and to enable the University Library to provide an efficient service.


    1. General

    (a) Admission to, and use of the University Library and its services and facilities are conditional upon compliance in full with these TOU. Users are required to comply with these TOU and any other relevant terms and conditions of use brought to their attention (for example, without limitation, in respect of computer use, fire and health and safety regulations)

    (b) These TOU are displayed within the library and on the Library website. If any user requires assistance in reading or understanding these TOU, please ask a member of the University Library staff.

    (c) University Library staff are empowered to enforce these TOU and all Users are required to co-operate in their implementation. Membership of the University Library and/or the use of any University Library services or facilities may be suspended for such period as shall be specified or withdrawn by the Head of Library and Digital Support or other University Library staff from anyone in breach of these TOU or otherwise abusing any of the University Library’s services or facilities (at the absolute discretion of the Head of Library and Digital Support or other University Staff member). Breach of these TOU may constitute a disciplinary offence under the University’s disciplinary procedures. University rules and regulations can be found on the University regulations website, here.


    2. Admission

    (a) Subject to Rule 2(b) and (f):

    (i) All duly registered students of the University are entitled to become members of the University library.

    (ii) All staff of the University are entitled to become members of the library.

    (iii) Associate members of the University with University cards may also be granted free Associate membership of the Library .

    Associate membership will normally involve the payment of a fee although free Associate membership may be granted to eligible members of the SCONUL Access scheme

    (b) To become a member of the University Library in accordance with Rule 2(a), each person must be registered as such in accordance with the University Library’s registration procedures in force from time to time, whereupon he or she will be issued with a University Associates with cards or Library Associates with cards (paid and unpaid) and will become a “User” for the purposes of these TOU. The University card or Library membership card is solely for the User to whom it is issued and is not transferable. Each User is responsible for their own card and shall notify a member of the University Library’s staff immediately in the event:

    (i) that a card is lost, defaced or destroyed; or

    (ii) of any change in address or personal circumstances which affect or might affect their membership or use of the University Library; or

    (iii) that they wish to cancel their membership of the University Library.

    The User will remain responsible for any items borrowed on their card until he or she reports the loss of that card or his or her card is returned to the University Library for cancellation.

    (c) Subject to Rule 2(f), members of the public may be admitted to the University Library subject to their signing the University Library’s visitors’ register and producing proof of identity on each visit and promptly upon request by University Library staff. Unless otherwise agreed with the University Library, the use by members of the public of University Library materials is limited to reference purposes only. This normally excludes the use of electronic sources. While attending the University Library, a member of the public will be treated as a “User” for the purposes of these TOU.

    (d) Anyone under 18 must be supervised by a responsible adult at all times while attending the University Library.

    (e) A valid University card is required to gain entry to the University Library during the period between 22.00 hrs – 07.00 hrs on any day during term-time and between 20.00-08.00 during the vacation.

    (f) Any use and membership of the University Library is conditional upon compliance in full with these TOU in accordance with Rule 1(a). 



    3. General Conduct

    (a) All users of the facilities must behave responsibly and should not knowingly cause annoyance, inconvenience, offence, disruption or nuisance to others.

    (b) Silence is required in certain areas as designated on the floor plans available on the Library website. The use of mobile phones or personal music players or the audible use of computer or other electronic equipment is not allowed in these areas.

    (c) The consumption of food and drink is not generally permitted in the University Library (including in Computing areas or near electronic equipment) although it may be permitted in areas duly designated by University Library staff.

    (d) With the exception of study rooms or computer equipment duly designated by University Library staff and for which there is an official booking system, study places may not normally be reserved by Users in the University Library. With regard to study rooms or computer equipment for which booking is permitted, Users must vacate such study rooms or equipment and remove any personal property at the end of the relevant booking period. Any such items left unattended may be removed and the University Library assumes no liability in respect of them.

    (e) Users may be requested to present for inspection any briefcase, bag or similar item brought into the University Library and University Library staff shall be entitled to full access to any such item and their contents for the purposes of such inspection.

    (f) Users shall produce proof of identification (in the form of their University card or library membership card) promptly upon request by University Library staff.

    (g) The marking, defacing, damage, misuse or loss of any books, materials, furniture and equipment of the University Library is not permitted. The relevant User will be held responsible for, and will be required to make good, any such damage or loss promptly upon demand.

    (h) Smoking (including the use of e-cigarettes) is not permitted within the University Library or outside its building near the entrances/exits of Levels 0 or 1 of that building.


    4. Borrowing Library Material

    (a) Books and other items may be borrowed and removed from the University Library by a User free of charge, subject to and in accordance with the University Library’s borrowing procedures in force from time to time or the instructions of University Library staff. Books and other items designated as for reference use only may not be borrowed or removed from the University Library unless the Head of Library and Digital Support (or another duly authorised member of the University Library staff) expressly permits the loan of any such reference material

    (b) Each User shall produce his or her University card or library membership card whenever an item is borrowed.


    (c) Each User is permitted to borrow at any one time such number of items as shall not exceed the limit duly specified by the University Library from time to time (which limit may be subject to variation and annual review by the University Library).

    (d) The University Library operates two loan periods in respect of items available for loan:

    (i) Subject to paragraph (ii) below, items can normally be borrowed for up to 6 weeks.

    ii) In the event that an item on loan is required by another User, a recall notice shall be issued and the User borrowing such item is required to return the recalled item within 7 days of the date of that notice.

    Specified equipment may also be available for loan on a free basis and the loan periods for such equipment and any other loan terms shall be as duly specified by University Library staff.

    Items must be correctly returned by the end of the designated loan period or by the earlier date specified on a recall notice. Items can be renewed unless they are requested by another service user. Users are asked to return loans within 7 days on request.

    (e) Items must be duly returned to the University Library on or before midnight on the final day of the relevant loan period set out in Rule 4(d)(i) or (ii). The loan period for items referred to in Rule 4(d)(i) can be renewed unless they are requested by another User in accordance with Rule 4(d)(ii).


    5. Overdue Return or Loss of Library Material

    Each user is responsible for the safekeeping and return of all items borrowed on his her card during the period of their loan. In the event that any such item is lost, stolen or damaged during this loan period or otherwise not returned at the expiry thereof, the relevant user shall notify a member of the University Library’s staff immediately. That User will be fully responsible for, and will be required to make good, repair, replace or reimburse the University Library for the full replacement cost of any such item (or the series to which the item belongs) in the amount specified by the University Library. The University Library reserves the right to charge delivery costs and/or an administration fee

    (a) In the event that any item borrowed on his or her card is not returned at the end of the period of loan of such item in accordance with Rule 4(e), the relevant User:

    (i) will be subject to fines or other sanctions at the rates then in force (subject as amended from time to time), the current rates being set out here.

    (ii) may be subject to additional charges for retaining an item duly recalled pursuant to Rule 4(d)(ii) more than 7 days after the date of the relevant recall notice at the rates displayed in the University Library and in electronic format from time to time.


    (b) In the event that any item borrowed on his or her card is not returned within 6 weeks after the end of the period of loan of such item (or such other period as the University Library may specify from time to time for such purpose) [or after three reminder notices have been issued to the User], that item shall be deemed to have been lost in which case the provisions of Rule 5(a) shall apply.

    (c) In the event that any outstanding sums under Rule 5(a) and the amount of outstanding fines, charges or other sanctions within Rule 5(b) reaches or exceeds a limit specified by the University Library from time to time for such purpose or that any such amount, fine, charge or sanction remains overdue (in whole or part) for 6 weeks after the end of the period of loan of the relevant item (or such other period as the University Library may specify from time to time for such purpose), that User may have their membership of the University Library suspended or terminated by the University Library (at the discretion of the Head of Library and Digital Support or any other duly authorised member of the University Library staff).


    6. Communications

    The University will send any notices relating to the use of its books, materials, equipment, services or facilities (including any recall notices issued under Rule 4(d)(ii) or any notices of any changes in the services provided by the University Library) to Users at their e-mail addresses registered with Plymouth University. All Users are expected to read and act as appropriate upon any such notice sent by the University Library.


    7. Copyright

    In their use of any items or other material borrowed from or used in the University Library, all Users shall comply with:

    (a) the law of copyright; in particular but without limitation, no User may copy, scan, transmit or store electronically any original or copy documents, materials or other items (in whatever format) received from the University Library unless the User has the permission of the copyright owner or any other authorised licensing body or except as permitted by statute;

    (b) the terms of any licences Plymouth University may hold relating to such material (which may be obtained by request. Email: copyright@plymouth.ac.uk; and

    (c) Plymouth University's copyright policy (available
    here)


    8. Exclusion of Liability

    The University will send any notices relating to the use of its books, materials, equipment, services or facilities (including any recall notices issued under Rule 4(d)(ii) or any notices of any changes in the services provided by the University Library) to Users at their e-mail addresses registered with Plymouth University. All Users are expected to read and act as appropriate upon any such notice sent by the University Library.

     





     

     

     

    1.10.2. Data Protection (Library)

    University information about Data Protection & Freedom of Information is available here

    Information specific to the Library is attached.


    1.10.3. Noise policy

    Library and Digital Support has a policy allowing users to hold discussions within its libraries, media workshops and open access computing areas. The noise policy seeks to create a variety of study environments to meet the needs of all our users.

    Such a policy is required in order to protect those wishing to study quietly or silently, whilst allowing group discussion, social interaction and use of the facilities (PCs, media equipment, Primo, Enquiry Desks etc). Consideration should be shown to others, especially in open plan areas where different types of study space are not divided by separate rooms.

    We will designate and advertise certain areas for different types of study, as space and buildings permit. Further information can be found in the document attached below.

    Noise Text Alert Service

    If an area within the Library is too noisy, users can text their location to 07772 444789 for a staff member to investigate. Locations are detailed on signs around the library. This service runs between 8:30 – 18:00. Outside of these hours users can speak to staff at the Reception Desk on level 1. 

    1.10.4. Lost property

     

    Please ask at the Reception desk if you have lost anything in the library.

    • Valuable items and memory sticks are taken to Security in Portland Square daily. Due to GDPR legislation, memory sticks, hard drives etc cannot be returned unless they are marked with your personal details.Please ensure your personal device is marked with your name or other unique identifier.
    • University cards are taken to the Card Office in Roland Levinsky building daily.
    • Other items will be kept in the library for a maximum of 14 days.

     

    1.10.5. Donations

    Donation of Records or Special Collections


    Terms of Agreement for Donation of Records or Special Collections to the Charles Seale-Hayne Library, University of Plymouth can be found in the attached document.

    1.10.6. Submitting material for display in the Charles Seale Hayne Library

    Submitting material for display in the Charles Seale Hayne Library 

    All posters, leaflets, brochures etc. for display should be handed in at the Information Desk.

    Material is displayed only in the Casual Study Room on Level 1 of the library. One poster up to A4 size may be accepted for display on the noticeboard. Leaflets will be displayed in small batches as space allows. 

    Material must be professional-looking: printed, not handwritten; in good condition.

    When a poster is accepted, it will be initialled by a member of library staff and dated. Posters not marked in this way will be removed. Leaflets found outside the designated display area will be removed. 

    Acceptance of material does not guarantee it will be displayed, as this is dependent on available space. Material will be removed when it is out of date and will not be returned to the author.

     

    The following will be accepted:

    • Official information from Plymouth University e.g. student services, medical centre
    • Cultural events e.g. local theatres, Peninsula Arts, student exhibitions.
    • Academic information e.g. seminar talks, lectures, focus groups, volunteers for coursework experiments.
    • SU information e.g. theatre productions, clubs & societies (excluding political), student discounts.

     

    The following will not be accepted:

    • Material advertising political groups/activities, including pressure groups.
    • Material advertising businesses, commercial products etc., (except cultural events).
    • Personal notices e.g. adverts for house-sharing etc.
    1.11. Amenities
    1.11.1. Food, Drink and Amenities

    Food, Drink and Amenities

    There are numerous facilities on campus for food and drink, to eat in or take out.  The Charles Seale-Hayne Library has a cafe, vending machines and water dispensers.

    Food and Drink Policy

     

    The following food and drink is allowed in the library.

     Allowed  
     Not Allowed
     Cold drinks (non-alcoholic): Canned, bottled or covered
     Hot food
     Covered hot Drinks     
     
     Cold snacks
     

    Hot food and uncovered drinks purchased from the Library Cafe are permitted only in the cafe 


    Only still bottled water is permitted near computer equipment providing care is taken.

    Please ensure you:

    • take reasonable steps to avoid spillage
    • leave all surfaces clean
    • place all rubbish in the bins provided
    • use recycling facilities where available
    • report any accidental spillage immediately
    • take note of signage indicating designated areas and permissions

     

    Cafe

    A cafe is situated on Level 1 of the Library, standard opening times are 08:30 - 16:00 Monday to Friday. However, these may change or be extended.

     

    Vending machines 

    Drinks and snacks can be purchased from vending machines located on Level 1 and 2 in the library. Drinks can also be purchased from vending machines in the foyer on Level 0. Please note: refunds are dealt with by Plymouth University Catering Services only. To apply for refunds customers should email catering@plymouth.ac.uk .The library does not deal with any lost monies from vending machines.

     

    Water dispensers

    Free water dispensers can be found at the following locations:

    • Level 0 opposite the lift
    • Level 1 opposite the lift 
    • Level 2 opposite the lift
    • Level 3 in the quiet study room 
     

    Toilets 

    Toilets are located on all levels of the Library - at least one on each floor can be used by people with disabilities

     

    1.12. Contacts & Feedback
    1.12.1. Library & IT Help and Support/Contacts

    Library and IT Support Services

    Opening Hours and Contacts

    For help with a Library or IT enquiry, contact or visit one of the Enquiry Service Points listed below.

    Note: Outside core hours limited support services are available. Check first before making a special journey. Tel (01752) 588588.


    Service

    Mon-Fri

    Sat-Sun

    Help & Support

    Notes                           

    Reception Desk  Level 1

     24/7

    24/7

    Library Reception Desk
    Tel: (01752) 588588
    Email:

    IT Self Service portal 

     
    Full range of services available:

    • Term time -    Mon - Sun 06:00 - 00:00
    • Vacation -      Mon - Sun 08:00 - 20:00

    Limited service at other times.

    Only registered students and staff with a University of Plymouth ID card will have access during these times:

    • Term Time - 22:00 - 07:00
    • Vacation    - 20:00 - 08:00

     

    Live Chat: Ask is a messaging service. Please be aware that messages will be stored and maybe used for service monitoring.

     
    Student IT Support
    Babbage Building
    Level 1

    1000-1400

    term-time 

    Phone Service*

    IT Open Access
    Tel:
    (01752) 588588
    Email:

    IT Self Service portal 

    *Phone (01752) 588588 after 17:00 and at weekends.
    Staff will help with common IT queries.
    More complex issues will be recorded for attention during core office hours.
     

    Peninsula Allied Health Centre (PAHC) Library

     08.00-20:00

     

    Closed

    PAHC Library

    Tel: 01752 587200

    IT Open Access 

    Tel: (01752) 588588

    Email:
    libraryandITenquiries@plymouth.ac.uk

     PAHC based students can borrow and return books at the PAHC Library or at Charles Seale-Hayne Library. 

    Vacation: Staff available 10.00-14.00              

    Student IT Support
    Tamar Science Park
     09:00-16:30 Closed
    John Bull Building
    First Floor (adjacent to cafeteria)
    Tel: (01752) 517854
    Email:
    libraryandITenquiries@plymouth.ac.uk

    Student IT Support
    Knowledge Spa Truro

    08:30-16:30

    Closed

    Knowledge Spa Library
    Level 4
    Tel: (01752) 588588
    Email:
    libraryandITenquiries@plymouth.ac.uk

     

    1.12.2. Information Specialists (librarians) Contacts
    The Academic Engagement Team is a team of Information Specialists (librarians), each of whom has responsibility for specific subject areas. They are there to provide subject and research support for students and staff.

    FURTHER INFORMATION
    You can contact your Information Specialist by telephone or email with any subject-related enquiries, (please see the attached guides below).

    1.12.3. Contacts - resources for new programmes

    Who do I contact for authorisation of resources for new programmes?

     

    Academic staff planning new or revised programmes should involve the relevant Information Specialist and local IT support team in discussions about resource requirements.  They will be aware of the TIS resources that are already available, can advise on the implications of programme proposals, find solutions to potential difficulties, and put you in touch with other specialists if necessary.  As well asmaking sure that there are sufficient library and IT resources, they will also be interested in programme delivery methods (e.g. students based primarily off-campus, telematic lectures, innovative assessments etc.).

     

    Official ‘sign-off’ of resource forms is normally done by Jane Gosling or Julie Luxton (Library resources) and Adrian Holmes (IT resources).

    1.12.4. TIS Feedback process

    Feedback process

    Technology and Information Services (TIS) is the support service responsible for managing the IT Infrastructure, the Charles Seale Hayne Library, the Service Desk and Academic Support Services.

    We value your feedback to inform our decision-making and develop our services. We are committed to reviewing feedback to continuously improve service delivery, in accordance with Plymouth University’s policies and procedures.

    We define:

    • Feedback as any verbal or written expression of experience related to TIS equipment, services or staff.
    • Complaint as an expression of dissatisfaction made to, or about our department that is associated with our services or the staff responsible for the delivery and support of those services.

     

    Providing Feedback

    Any feedback you provide will be treated confidentially and will only be disclosed to those who need to see it for the purposes of dealing with your enquiry.   

    For further information, please see the attached Feedback Policy and ‘How we handle feedback’ document.

    We encourage you to provide your contact details so that we can fully investigate any issues. We undertake to respond to all feedback promptly and within a maximum of 10 working days.

    There are a number of ways you can submit feedback: