1. Teaching, Learning Technology and Research

Service Category: Teaching, Learning Technology and Research

 

Service

 

Service Description

Digital Learning Environment Services (DLE Student Portal)

 

 The Digital Learning Environment is a hosted solution (at ULCC - University of London Computer Centre) that utilises and aggregates data from other services. These Services are existing University systems such as the Student Record System. 

Online Training Services

 

 Online access to a range of IT Training courses provided by TIS and via Lynda.com which is an on-line training library. Online training is available 24/7 to students and staff members and provides support material including a wide range of tutorials dedicated to specific skills, subject areas and software.

 

E-Portfolio Services

 

 The university provides a web-based service solution to collate your portfolio and personal learning record.

Research Data Services

 

 Provision of data storage, indexing and retrieval for the Research community.

Library Services

 

 Systems to provide management of, access to and support of Library Resources and TIS systems, both physical and electronic including physical library access systems
1.1. Research Data Services

Research Data Services

 

Description:

Provision of data storage, indexing and retrieval for the Research community.

 

Summary: 

There are a number of components that allow for the storage, indexing and retrieval of information based on the context of the data.  

TIS manage the storage locations and the indexing of the metadata, provided by the content owners at the time of uploading into the storage area, to allow for retrieval of the information stored.

Plymouth Electronic Archive & Research Library (PEARL) provides open access to the full text of research outputs produced by Plymouth staff and PhD students. PEARL is the showcase for the University's research and aims to increase the visibility and impact of research both for researchers and the University.  It is harvested by: Google Scholar, ETHOS, Primo and can populate staff publication displays on the PPPs.

See : PEARL

Elements is the University’s research publication information management system. Elements is a central store of information such as authors, titles, date of publication of research outputs including journal articles and books.

See: ELEMENTS  

 

Work can be submitted via Elements into Pearl. Further information can be found here:  About Elements   

Gradbook can be used to set up and record notes on your supervisory meetings and check your deadlines online

See:  GradBook

 

Support:

Experienced IT staff are available as your first point of contact for support and advice on all things relating to supported IT services Monday to Friday 0800 hours to 1700 hours*

We encourage staff and students to report issues and ask for services online via:  itselfservice.plymouth.ac.uk

Alternatively, support can be contacted on 01752 588588

Outside these hours, telephone calls are transferred to a TIS out-of-hours support team who can offer assistance for common IT issues or record and escalate more complex queries for attention during core office hours.

For students we also offer a 24 hour Library based walk-in and telephone support desk for IT enquiries. These may resolved at point of contact or logged for resolution during the working week.

We offer 24 hour support for disruption to EMILY (See Service Components below)

For further information on support use the following hyperlink:

IT Self-Help

 

*excluding Bank Holidays and other University occasional holiday dates.

 

Service Owner:

Head of Library and Digital Support

Graduate School Manager

  

Related Services:  

Library Services

Website

E-Portfolio Services

Data Management Services 

Digital Learning Environment Services (DLE Student Portal)

Content Capture Services

 

Service Components:

Research Information Management

Symplectic Elements

Plymouth Electronic Archive and Research Library (PEARL)

GradBook

Moodle 

 

1.2. Library Services

Library Services

 

Description:

Systems to provide management of, access to and support of Library Resources and TIS systems, both physical and electronic including physical library access systems.

 

Summary: 

The library provides systems for the discovery and delivery of content including both physical and electronic resources: The Charles Seale Hayne Library

Resources are discoverable via: Primo

etext books are via the module site: DLE

The Library also provide bookable Study space further information can be found here: Library Room Bookings   

Building access is controlled to provide a safe working environment using sentry access system.

IT Self-help and live chat (available via Primo and Campus M) are provided for staff and student support: IT Self Help

Information kiosks are available to staff, students and walk in users. As well as access to Library systems these allow access to a variety of university services.

 

 Support:

 Experienced IT staff are available as your first point of contact for support and advice on all things relating to supported IT services Monday to Friday 0800 hours to 1700 hours*

We encourage staff and students to report issues and ask for services online via: itselfservice.plymouth.ac.uk

Alternatively, support can be contacted on 01752 588588

Outside these hours, telephone calls are transferred to a TIS out-of-hours support team who can offer assistance for common IT issues or record and escalate more complex queries for attention during core office hours.

For students we also offer a 24 hour Library based walk-in and telephone support desk for IT enquiries. These may resolved at point of contact or logged for resolution during the working week.

We offer 24 hour support for disruption to Primo (See Service Components below)

 

*excluding Bank Holidays and other University occasional holiday dates.

 

Service Owner:

Head of Library Services

 

Related Services:  

Staff Printing, Photocopy and Document Scanning Service

Student Printing, Photocopy and Document Scanning Services

Open Access Student Computing

Mobile Application Services

Student Administration Applications

 

Service Components:

Alma

Primo

e-resources

TIS SelfHelp

e-Books

Primo

Sentry Access Control

Inter Library loan

Ref Chatter

Kiosks

    

1.3. e-Portfolio Services

e-Portfolio Services

 

Description:

The university provides a web-based service solution to collate your portfolio and personal learning record.

 

Summary:

The widely applicable service is available to all staff and students. It can be used independently for personal and professional development, or adopted as a part of assessed activities within the curriculum. Where individuals need to collect evidence, record and reflect on achievements and experiences to meet criteria for modules/programmes and external accreditation.

 

Support:

Experienced IT staff are available as your first point of contact for support and advice on all things relating to supported IT services Monday to Friday 0800 hours to 1700 hours*

We encourage staff and students to report issues and ask for services online via:  itselfservice.plymouth.ac.uk

Alternatively, support can be contacted on 01752 588588

Outside these hours, telephone calls are transferred to a TIS out-of-hours support team who can offer assistance for common IT issues or record and escalate more complex queries for attention during core office hours.

For students we also offer a 24 hour Library based walk-in and telephone support desk for IT enquiries. These may resolved at point of contact or logged for resolution during the working week.

We offer 24 hour support for disruption to PebblePad (see Service Components below)

*excluding Bank Holidays and other University occasional holiday dates.

 

Service Owner:

Head of Service Management

 

Related Services:  

Digital Learning Environment Services (DLE Student Portal)

Online Training Services

Research Data Services

Library Services 

 

Service Components:

Collaborate

Online Conferencing

Pebblepad

 

1.4. Online Training Services

On-line Training Services

 

Description:

On-line access to a range of IT Training courses provided by TIS and via LinkedIn.com which is an on-line training library. On-line training is available 24/7 to students and staff members and provides support material including a wide range of tutorials dedicated to specific skills, subject areas and software.

 

Summary:

All students and staff to have access to online training and to lynda.com, a continually growing and evolving library of training videos and tutorials covering a wide range of software, technologies and business topics. Students and staff members can take advantage of free 24/7 access to the entire library of training; this includes:

  • Over 3,700 courses and 150,000 tutorials with new releases every week
  • My Training - bookmark videos, chapters or courses for future reference, or stop and restart a course where you left off
  • Search for courses by subject, software, author or keyword

A link to on-line IT Training for students:

Student IT Training

A link to linkedIn.com for information for staff and student IT training:

link for LinkedIn Learning

 

Support:

Experienced IT staff are available as your first point of contact for support and advice on all things relating to supported IT services Monday to Friday 0800 hours to 1700 hours*

We encourage staff and students to report issues and ask for services online via: itselfservice.plymouth.ac.uk

Alternatively, support can be contacted on 01752 588588

Outside these hours, telephone calls are transferred to a TIS out-of-hours support team who can offer assistance for common IT issues or record and escalate more complex queries for attention during core office hours.

For students we also offer a 24 hour Library based walk-in and telephone support desk for IT enquiries. These may resolved at point of contact or logged for resolution during the working week.

We offer 24 hour support for Lynda.com

 

 *excluding Bank Holidays and other University occasional holiday dates

 

Service Owner:

Senior Learning Technologist

 

Related Services:

Digital Learning Environment Services (DLE Student Portal)

E-Portfolio Services

Research Data Services

Library Services

 

Service Components:

LinkedIn.Com (formerly Lynda.com)