1. Web Services

Service Category: Web Services

Service

Service Description

PU Website Service

 

The University Website https://www.plymouth.ac.uk and Content Management System (CMS) is a bespoke application built as a marketing tool, primarily aimed at prospective students.

 

Blogging Services

 

Known as the 'Blogging Service', Plymouth University has a 'beta' University-wide blogging service provided by Technology & Information Services (TIS), Strategy & Architecture.

 

Mobile Application Services

 

The provision of application services that have the functionality to be used on mobile devices, or the use of the University network in which to consume them.

Intranet Services

 

Using private network technologies we provide an internally facing collaborative IT system which has both Staff and Student portals to provide a wide range of information on the services and environment offered by Plymouth University. It is an organisation-wide starting point for information on resources.
1.1. Plymouth University Website

Plymouth University Website

 

Description:

The University Website  https://www.plymouth.ac.uk and Content Management System (CMS) is a bespoke application built as a marketing tool, primarily aimed at prospective students.

The website delivers a high quality, fast, resilient and mobile-friendly service to our website visitors to access information about the university.

Student Union Website is hosted by Membership Solution Limited (MSL) http://www.upsu.com/

 

Summary: 

The website is the platform for all published information for our user communities, a “one stop shop”, the defacto place for publishing all non-confidential information about the university.

The website and CMS is the single source for branded digital media.

The University Content Management System (CMS) is the mechanism for publishing and managing content on the university website. 

The content management system for the website has restricted access.  In order to create and edit content university staff must first be trained on the CMS. See creating-and-publishing-content

Student Union Website is hosted by Membership Solution Limited (MSL). Users are authenticated via PU Shibboleth instance. http://www.upsu.com/

  

Support:

Experienced IT staff are available as your first point of contact for support and advice on all things relating to supported IT services Monday to Friday 0800 hours to 1700 hours*

We encourage staff and students to report issues and ask for services online via: itselfservice.plymouth.ac.uk

Alternatively, support can be contacted on 01752 588588

We offer 24 hour support for disruption to the University Website.

*excluding Bank Holidays and other University occasional holiday dates.

  

Service Owner:

Head of Service Management

Digital Manager.

 

Related Services:  

Research Data Services

Portal

Library Services

Student Administration Applications

Blogging Services

Mobile Application Services

Intranet Services

 

Service Components:

Single Sign On

Unit-E

Symplectic Elements

SalesForce CRM

Hosted Web Servers

MSL Feed

    

1.2. Intranet Services

Intranet Services

 

Description:

The staff portal and student portal provide an internally facing collaborative IT system which has both Staff and Student portals to provide a wide range of information on the services and environment offered by Plymouth University. It is an organisation-wide starting point for information on resources.

 

Summary: 

Using access via Staff and Student login portals individuals have access to a wide range of information covering many areas of learning and business resources. Key areas include:

News and Events

Personal Information Self-management

Timetables

Digital Learning Environment

University Life

Learning Resources

Career and Postgraduate opportunities

Student Surveys

Intranet Communities

 

Use the following link for staff access :

Staff Portal


Use the following link for student access:

Student Portal

 

Support:

Experienced IT staff are available as your first point of contact for support and advice on all things relating to supported IT services Monday to Friday 0800 hours to 1700 hours*

We encourage staff and students to report issues and ask for services online via:  itselfservice.plymouth.ac.uk

Alternatively, support can be contacted on 01752 588588

We offer 24 hour support for disruption to Intranet Services

For further information on support use the following hyperlink:

TIS Self-help

 

 *excluding Bank Holidays and other University occasional holiday dates.

 

Service Owner:

Head of Service Management

   

Related Services:  

PU Website Service

Blogging Services

Mobile Application Services

 

Service Components:

SharePoint

Staff Noticeboard

 

1.3. Mobile Application Services


 Mobile Application Services

 

Description:

The provision of application services that have the functionality to be used on mobile devices, or the use of the University network in which to consume them.

 

Summary:   

Students and staff can request the use of various applications and download to access Plymouth University services, such as Office365, Pebblepocket or CampusM.

PebblePocket is an application powered by PebblePad that lets you quickly create assets on the go. It allows you to edit and save the mobile assets on your device and send them to your Pebble+ asset store.

The CampusM mobile platform offers a portfolio of mobile applications to provide University information  to smartphone and tablet devices.

 

Support:

Experienced IT staff are available as your first point of contact for support and advice on all things relating to supported IT services Monday to Friday 0800 hours to 1800 hours*

We encourage staff and students to report issues and ask for services online via:itselfservice.plymouth.ac.uk

Alternatively, support can be contacted on 01752 588588

Outside these hours, telephone calls are transferred to an out-of-hours support team who can offer assistance for common IT issues or record and escalate more complex queries for attention during core office hours.

For students we also offer a 24 hour (term-time) Library based walk-in and telephone support desk for IT enquiries. These may resolved at point of contact or logged for resolution during the working week.

We offer 24 hour support for disruption to CampusM (see Service Components list below)

*excluding Bank Holidays and other University occasional holiday dates.

 

Service Owner:

TIS Operations Manager

TIS Support Manager

   

Related Services:  

PU Website Service

Internet Services

Blogging Services

Intranet Services

 

Service Components:

Office365

PebblePocket

CampusM

  

 

 

 

1.4. Blogging Service

Blogging Service

 

Description:

Known as the 'Blogging Service', Plymouth University has a 'beta' University-wide blogging service provided by Technology & Information Services (TIS).

 

Summary:

The Blogging Service”, though on a “beta” trial is available for use by all elements of business at the University.

The service is available here:

http://blogs.plymouth.ac.uk/

A list of blogging sites is available here:

http://blogs.plymouth.ac.uk/blogs/

Information or expressions of interest in participating in this “beta” pilot is available by contacting createdigital@plymouth.ac.uk or via https://intranet.plymouth.ac.uk/er/

Requesting a new “blogging” forum is available via:

Request new blog

 

Support:

Experienced IT staff are available as your first point of contact for support and advice on all things relating to supported IT services Monday to Friday 0800 hours to 1700 hours*

We encourage staff and students to report issues and ask for services online via: itselfservice.plymouth.ac.uk

Alternatively, support can be contacted on 01752 588588

*excluding Bank Holidays and other University occasional holiday dates.

 

Service Owner:

Technology & Information Services (TIS), IT Operations Manager

 

Related Services:  

Active Directory

Controlled Access

Core Services

Network Connectivity

 

Service Components:

Blogging with Plymouth