HomeHome Most Helpful TopicsMost Helpful Topics
RSS Feeds
DrillDown Icon Contents Back
 . . . . . . . . . . . . .
DrillDown Icon Library & IT Self-Help
DrillDown Icon Menu
DrillDown Icon Online Resources
DrillDown Icon Library and Digital Support
DrillDown Icon IT Services
DrillDown Icon Returning to the Office FAQ
DrillDown Icon Modern Authentication Troubleshooting
DrillDown Icon Supported Email clients
DrillDown Icon Information on new Microsoft security protections
DrillDown Icon Working From Home / Remote working
DrillDown Icon Support for Apple Computers
DrillDown Icon Windows 10 Upgrade
DrillDown Icon Single Sign-On
DrillDown Icon Web Filtering
DrillDown Icon Student Halls - using Gaming devices,SMART TV and Amazon Echo speakers
DrillDown Icon Printing (Multi-functional devices)
DrillDown Icon Mapping the PUPSMD 'R' drive to your computer
DrillDown Icon Re-imaging a computer or laptop
DrillDown Icon Mobile computing
DrillDown Icon Out of Hours Computing exam support
DrillDown Icon Staff Mac fleet
DrillDown Icon PlymMac 7
DrillDown Icon Windows 7 Service
DrillDown Icon Accounts
DrillDown Icon Applications
DrillDown Icon Email
DrillDown Icon Outlook - Delay Delivery
DrillDown Icon Email Protocol Information
DrillDown Icon Accessing generic mailboxes via Office 365
DrillDown Icon Redirecting email
DrillDown Icon Setting up a new outlook profile or adding mailboxes. Office 365
DrillDown Icon Access email from home
DrillDown Icon Connecting to another email account
DrillDown Icon Blocked attachments & Zip files
DrillDown Icon Calendars
DrillDown Icon Changing email format
DrillDown Icon Contacts
DrillDown Icon Delegate accounts and private email
DrillDown Icon Digitally sign and encrypt email in Outlook
DrillDown Icon Email address
DrillDown Icon Grouping in Outlook
DrillDown Icon Mailbox size - check
DrillDown Icon Message Header
DrillDown Icon Out of office
DrillDown Icon Personal distribution lists
DrillDown Icon Phishing emails
DrillDown Icon POP3
DrillDown Icon Recall email message
DrillDown Icon Restore deleted messages
DrillDown Icon Set Outlook for the web default reply behaviour
DrillDown Icon Shortcut to another mailbox
DrillDown Icon Signature
DrillDown Icon Stopping Junk mail
DrillDown Icon Spam
DrillDown Icon Business Card
DrillDown Icon Email - creating reusable text
DrillDown Icon Checking mailbox usage from Outlook Web Access
DrillDown Icon How do I request a generic email account?
DrillDown Icon How do I request a global distribution list
DrillDown Icon File Space
DrillDown Icon Software
DrillDown Icon UNIT-e
DrillDown Icon Hardware
DrillDown Icon IT Training & Documentation
DrillDown Icon Telephony
DrillDown Icon Web
DrillDown Icon PC Availability in Open Access Suites (PC Finder)
DrillDown Icon Staff Guidance Leaving the University
DrillDown Icon IT Service Catalogue
DrillDown Icon Digital Learning Environment (DLE)
  EMail This ArticlePrint PreviewPrint Preview Current Article/Category with all Sub-Articles/Sub-Categories
SPAM and Junk mail
   Q:   How do I stop all this junk mail, spam and viruses ?


You can limit the amount of junk mail by not signing up to Internet groups, mailing lists, etc. Organisations will pass on your details to others so one registration on one site sparks more at others.

If you do not want to receive marketing messages and other rubbish, Outlook can automatically move them from your Inbox to your Deleted Items folder or to any other folder you specify if you create a Rule for this.  Information about setting up rules can be found on the Microsoft Support website.

Outlook also has a folder called Junk Mail, where you can move junk e-mail and then review it before deleting.  Or, you can have junk e-mail delivered to your Inbox, but colour-coded so you can easily identify it.

You can also filter messages based on the e-mail addresses of junk and adult content senders, allowing you to move or delete all future messages from a particular sender.  You can review the Junk Senders list and add and remove e-mail addresses from it.

Spam mail and virus attacks are handled both centrally and locally.  If a series of identical emails arrive then the spam filter at the mail hub will identify these and label them Spam before delivery to the addressee or delete them.

Viruses, similarly, are identified and deleted at the point of arrival where possible.  Each PC has virus protection software which is updated daily to respond to attacks. Click here for more info on University virus protection software

NB: Be wary of opening unidentifiable emails and attachments as these are the mechanisms for spreading viruses. If in doubt, delete the message.

False Positive Junk Mail

Sometimes Microsoft Outlook 2010 treats email from valid contacts as junk mail (false positive). You can configure Outlook 2010 to automatically add the people you send emails to, to the Safe Senders list by the following method:

1.   Launch Microsoft Outlook 2010 > click the Junk drop-down box under the Home tab and then choose Junk Email Options.

2.   Now in the Junk Email Options window, navigate to the Safe Sender tab and click in the "Automatically add people I e-mail to the Safe Senders List" option.

3.   Click OK to complete the configuration.  Now valid emails will not be marked as Junk by Outlook 2010 over and over again.

Every few days, take a few moments to scan the junk mail folder for false positives. Once scanned, right click on it and choose Empty Junk Email. After you add  new addresses to the Safe senders list, you’ll find few false positives, but setting it to delete messages immediately is not recommended

Modified 31/10/2016