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Modern Authentication Troubleshooting

 

iPads and iPhones 

Some customers are experiencing issues with the Apple ‘Mail’ app – this is primarily showing as getting stuck in a log in loop. To resolve, you will need to remove and re-add your account from the app. This will work in all versions of IOS 11 and above – if you are running an older version of iOS, you will need to access your emails via https://webmail.plymouth.ac.uk. 

 

To check which version of iOS you are running on your device please do the following: 
 

  1. Tap on Settings 

  1. Scroll down and click on General 

  1. Tap on about 

  1. It will be listed under “Software Version” 

For iOS 13 and above: 

To delete your University email account from the Mail app, please do the following: 

1.      Tap on Settings 

2.      Scroll down and click on Mail 

3.      Tap on ‘Accounts’ 

4.      Tap on ‘Exchange’ 

5.      Tap ‘Delete Account’ 

6.      Tap ‘Delete from My iPhone/iPad’ 

 

To re-add the account, please do the following: 

1.      Tap ‘Add Account’ 

2.      Tap ‘Microsoft Exchange’ 

3.      Enter your email address in the ‘Email’ field 

4.      Tap ‘Next’ 

5.      On the pop up box, tap ‘Sign In’ 

6.      Type your standard University email account password 

7.      You may see a prompt about a permissions request – tap ‘yes’ 

8.      Choose what you would like to sync 

9.      Tap ‘Save’ 

For iOS 12: 

To delete your University email account from the Mail app, please do the following: 

1.      Tap on Settings 

2.      Scroll down and click on Passwords and Accounts. 

3.      Under Accounts, tap on the email account you want to delete 

4.      Tap ‘Delete Account’ 

5.      Tap ‘Delete from My iPhone/iPad’ 

 

To re-add the account, please do the following: 

1.      Tap ‘Add Account’ 

2.      Tap ‘Microsoft Exchange’ 

3.      Enter your email address in the ‘Email’ field 

4.      Tap ‘Next’ 

5.      On the pop up box, tap ‘Sign In’ 

6.      Type your standard University email account password 

7.      You may see a prompt about a permissions request – tap ‘yes’ 

8.      Choose what you would like to sync 

9.      Tap ‘Save’

 NOTE:

If your iPad / iPhone gets 'stuck' trying to connect to your plymouth university email account, please clear the safari browser cache on your iphone/ipad.  Please click on this link to take you to the apple site for instructions.

Outlook on Windows devices

Outlook is occasionally prompting for log in every few seconds/minutes. To resolve this, please close Outlook, wait a couple of minutes, and then open it again.

 

Scanning on campus

The scan to email issue has been addressed - this service is now working normally.

Modified 18/12/2020