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Windows 10 Upgrade

This article provides information related to upgrading the Windows 10 Operating System on your centrally managed Lenovo computer.

The upgrade process is 'side by side' - this means that the new version of Windows 10 will install alongside the existing copy of Windows 10.  Your data and applications will be available within the new Windows 10 installation.

Your computer must be on campus, and connected to a wired network connection.

Technology and Information services recommends starting the Windows 10 upgrade at the end of the working day, just before you leave.


1. Where you are using a desktop computer, leave it powered on.  Where you a using a laptop, ensure it is connected to a Lenovo docking station and power on. A photo of the docking station is below for reference:

If you are a laptop user, please do not start the upgrade using a Wi-Fi connection as this will increase the amount of time needed to carry out the upgrade.  It is far quicker to use a wired network connection.

2. On your computer, Click the start button  and type Software Center on your keyboard.

3. You will see the start menu filters down and will display the Software Center icon – Click on the Software Center icon.

4. After a few seconds, the Software Center Window will appear.  Please allow a few seconds for the Window to populate.

5. Click the ‘Operating Systems’ heading

6. Select the 'In-place Upgrade Windows 10 -> 1903 - for staff' option) as shown below:

7. You will now be shown more information - Click the 'Install' button as highlighted below:


8. The installation will now start. You will see the following appear:

Note - it may appear 'stuck' on this screen for a few minutes - please be patient.



9. After a few minutes, you will see an 'Installation Progress' box appear, with  2 progress bars appear on screen.


It is important to note that this box will have 'focus' - meaning it will be on top of any open windows.  After roughly 30-45 minutes the computer will restart without any warning.

Please also note that your sound card will be disabled during the upgrade process - therefore you will not be able to hear any sound.

Once the restart occurs, the Windows 10 upgrade will take place.  This can take around 1 hour and 15 minutes to complete.

Your computer will be ready to use once it returns to the standard Windows 10 login screen.



  • Leave your computer powered on campus and connected via a wired network point for the duration of the upgrade.
  • Back up any locally held data on the computer to OneDrive For Business and/or SharePoint prior to starting the upgrade.
  • Please be patient whilst the upgrade is in progress.
  • Be prepared for the computer restarting roughly 45 minutes after starting the upgrade process – there will be no warning that the restart will take place.


  • Turn the computer off part way through the upgrade – this will cause the upgrade to fail.
  • Unplug the computer from its wired network connection during the upgrade – this will cause the upgrade to fail.
  • Carry out the upgrade whilst your laptop is connected to a wireless network - this will extend the amount of time the upgrade takes to complete, and may cause other difficulties.
  • Please do not worry or panic regarding the upgrade.


Contact information regarding the upgrade:

If you need to contact the service desk – we ask you to phone us on 01752 588588.

Modified 19/11/2019