HomeHome Most Helpful TopicsMost Helpful Topics
RSS Feeds
DrillDown Icon Contents
DrillDown Icon Library & IT Self-Help
DrillDown Icon Menu
DrillDown Icon Online Resources
DrillDown Icon Library and Digital Support
DrillDown Icon IT Services
DrillDown Icon Returning to the Office FAQ
DrillDown Icon Modern Authentication Troubleshooting
DrillDown Icon Supported Email clients
DrillDown Icon Information on new Microsoft security protections
DrillDown Icon Working From Home / Remote working
DrillDown Icon Support for Apple Computers
DrillDown Icon Windows 10 Upgrade
DrillDown Icon Single Sign-On
DrillDown Icon Self Service Password Reset
DrillDown Icon Web Filtering
DrillDown Icon Student Halls - using Gaming devices,SMART TV and Amazon Echo speakers
DrillDown Icon Printing (Multi-functional devices)
DrillDown Icon Mapping the PUPSMD 'R' drive to your computer
DrillDown Icon Re-imaging a computer or laptop
DrillDown Icon Mobile computing
DrillDown Icon Out of Hours Computing exam support
DrillDown Icon Staff Mac fleet
DrillDown Icon PlymMac 7
DrillDown Icon Windows 7 Service
DrillDown Icon Accounts
DrillDown Icon Applications
DrillDown Icon Hardware
DrillDown Icon IT Training & Documentation
DrillDown Icon Telephony
DrillDown Icon Web
DrillDown Icon PC Availability in Open Access Suites (PC Finder)
DrillDown Icon Staff Guidance Leaving the University
DrillDown Icon IT Service Catalogue
DrillDown Icon Digital Learning Environment (DLE)
  EMail This ArticlePrint PreviewPrint Preview Current Article/Category with all Sub-Articles/Sub-Categories
Single Sign-On

Single Sign-On Information


As part of our work to maintain our systems and better protect Students and Staff from identity fraud, the University will be implementing a number of changes to the sign-in system which currently protects a large number of University IT systems.

From week commencing 16th September 2019, the current sign-in page will be replaced and will be visibly different. 

The most obvious change will be the need to enter your University email address (e.g. sam.smith@plymouth.ac.uk) rather than your short login name (e.g. ssmith) when logging in.

As a side effect of this change being made, you may be prompted to login again on devices linked to your University account (such as mobile apps linked to your email account)

Over the following weeks and months, further amendments will be made and new/replacement services will be launched. These will include:

  • A replacement for the current web-based password changer
  • A replacement for the current security question and answer system
  • Additional security prompts at the point of login when certain activity is detected with your computing account.
  • Remove the need to sign-in through the web browser when you are using a University managed computer.

Frequently Asked Questions

 What will the new sign-in page look like?

 The new sign in web page experience will require you to login using your long email address (E.g. Sam.Smith@plymouth.ac.uk).  The sign in will also be carried out in two steps.

1. Signing in with your University of Plymouth email address


2. Enter your current University of Plymouth computing account password.



 Is my password the same?

Yes, your existing password will be exactly the same.


 Do I need to change any links in things like SharePoint sites or webpages? What about bookmarks in my Web Browser?

No, nothing else has changed, therefore all links whether they are in your bookmarks in your browser, or a link embedded into a document do not need updating.

Why do I see an extra page whilst signing in between where I type my email and where I type my password asking me to choose if I want to use my work or school account or personal account?

At some point, you have created a personal account with Microsoft using your University email address. When you have typed in your email address, the software needs to know which account you are trying to log in with so it can check the password is correct (as the password set on your personal account is probably different to the password set on your University account).

Where you have a personal Microsoft account linked to your University of Plymouth email address, please refer to the link below to update your personal account's email address.



When are the extra and new features being turned on?

We need to roll out the new sign-in system to all users before we can start turning on the new and replacement features. 

We are hoping to start the next phase relatively soon after implementing the first change, however, this may change if we encounter any issues that were not identified on our test platform during the summer.

Communications will be sent out before any further steps are taken and we will be looking to perform trials on a subset of users before launching each component.



Sub Articles
Modified 09/09/2019