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British Library On Demand account

You will need to create an On Demand account with the British Library in order to access your Inter Library loan article or book chapter. 

How to register for a British Library On Demand account

Please note; it may take 5-10 minutes for your account to become active. If you cannot immediately open your document try again later.

  • Go to https://ondemand.bl.uk/onDemand/home and click on Register (top right hand corner).

  • On the next screen, under Don’t have a British Library Online Account yet? click on Register.

  • Enter your details:
    Email - Use your University email address
    Username – at least 6 characters (avoid using the @ symbol)
    Password – 8-20 characters, including capital, lower case, and number

  • Click on Register.

  • On the next screen, click on OK.

  • An activation email will be sent to your registered email account. Click on the link, and enter your registered On Demand Username and Password, to activate your account.

  • You will be asked for some additional information. Fill out the mandatory fields and click on Next.

  • Accept the terms and conditions and click on Finish.

  • You will receive a registration confirmation email. 

Opening a document

You must open the document using Adobe Acrobat Reader (you can get Adobe Acrobat Reader for free from https://get.adobe.com/uk/reader/ ).

If this does not happen automatically you will need to: 

  • Find where your document has download, right click on it, select Open with and select Adobe Reader

  • Disable or bypass your browsers built in document viewer via settings. See attached instructions below.

  • Please note; Most issues are caused by a device or browser using a document viewer other than Adobe Acrobat Reader to open the PDF. This can lead to a message stating that the file is ‘corrupted’ or that it cannot be opened.

Once Adobe Reader opens up you will get a login box. Enter your On Demand Username and Password.

If you get an Access to this document is restricted message, try the following:

  • In Adobe Reader go to Edit > Preferences > Security.

  • Click on Clear remembered account information and confirm

  • Retry the download link

If you are still having problems accessing your article you will need to contact the British Library at customer-services-accounts@bl.uk. Please provide as much information as possible and screenshots if applicable.

Please note: Content can only be printed once, but can be viewed and downloaded from any device via the link on the email.

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Modified 11/06/2021