Requesting Office PC, phone or printer/copier moves, or equipment returns

All moves require you to complete a move request form (see link below) and submit it via our IT Self Service portal. A fully completed move form is required to allow a successful move to take place. If an incomplete form is supplied, you will be contacted to ask for the missing information.

How to submit your request via IT Self Service 

• Go to: https://itselfservice.plymouth.ac.uk/ 
• Click ‘Raise a request’ then select ‘Managed PC Move’ from the drop down menu and complete the prompts you are presented with. 
• Please ensure that the correct spreadsheet is completed for either a PC move or a Printer move and attach the completed form to the ‘PC move’ or ‘Printer Move’ service request on the self service portal.
• On receipt of your request, Service Desk staff will raise a support call and email the details of the call reference back to you.
  

 Notice period - The notice period starts when a fully completed form is received.

• Moving less than 10 PCs requires a minimum of 5 working days’ notice
• Moving more than 10 PCs requires a minimum of 10 working days’ notice (this will be processed as a change request by Technology and Information Services)
• Moving a printer requires a minimum of 10 working days’ notice.

The notice period is needed to co-ordinate all relevant actions based on the information you supply in the move form (networking, local support teams, Getech, Ricoh, Telephony etc.). If your move is part of an Estates-managed project then you should contact your project liaison representative initially.

Information required

Before proceeding with the move you will need to obtain your department/school Budget Holder's authority & cost code if applicable.

Details required on the PC Move form:

• The asset numbers for all devices & details of peripherals which need to be moved
• Room numbers including the current location and new location
• The Socket numbers for each device/phone in the current and new location
• The usernames of the owner of the device
• If a phone is to be connected to the device please check the phone box
• Move Date Range - please give the earliest possible and latest required dates (note these can be the same)

Details required on the Printer Move form:

Ricoh Multifunction devices (MFD) are intended to be left in situ, and not moved.  It is appreciated that on occasion a Ricoh MFD may need to be moved due to departmental moves, etc.  Please note any Ricoh move requests will be reviewed by Technology and Information services senior management.

• The serial number of the printer
• The model number of the printer
• Room numbers and building including the current location and new location
• The network socket number of the printer in the current location and new location
• Move Date Range - please give the earliest possible and latest required dates (note these can be the same)
• In the notes/comments column, please provide any additional information such as: 
• physical security alarms or padlocks
• contact information for room access and any related queries

PLEASE NOTE: 

• Computers should only be moved by the Getech support technician, or with the permission of Getech
• Printers should only be moved by the Ricoh support technician
• This move request process is only applicable to leased PCs and leased Canon devices
• You should arrange with McMullins to transport non-centrally managed computers and printers
• Your faculty, school or directorate may keep inventory records for non-leased equipment. Please refer to local policies or the local technical manager before moving such equipment

For further advice, you can phone the TIS Service Desk on 01752 (5)88588