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Library Services

Library Services

 

Description:

Systems to provide management of, access to and support of Library Resources and TIS systems, both physical and electronic including physical library access systems.

 

Summary: 

The library provides systems for the discovery and delivery of content including both physical and electronic resources: The Charles Seale Hayne Library

Resources are discoverable via: Primo

etext books are via the module site: DLE

The Library also provide bookable Study space further information can be found here: Library Room Bookings   

Building access is controlled to provide a safe working environment using sentry access system.

IT Self-help and live chat (available via Primo and Campus M) are provided for staff and student support: IT Self Help

Information kiosks are available to staff, students and walk in users. As well as access to Library systems these allow access to a variety of university services.

 

 Support:

 Experienced IT staff are available as your first point of contact for support and advice on all things relating to supported IT services Monday to Friday 0800 hours to 1700 hours*

We encourage staff and students to report issues and ask for services online via: itselfservice.plymouth.ac.uk

Alternatively, support can be contacted on 01752 588588

Outside these hours, telephone calls are transferred to a TIS out-of-hours support team who can offer assistance for common IT issues or record and escalate more complex queries for attention during core office hours.

For students we also offer a 24 hour Library based walk-in and telephone support desk for IT enquiries. These may resolved at point of contact or logged for resolution during the working week.

We offer 24 hour support for disruption to Primo (See Service Components below)

 

*excluding Bank Holidays and other University occasional holiday dates.

 

Service Owner:

Head of Library Services

 

Related Services:  

Staff Printing, Photocopy and Document Scanning Service

Student Printing, Photocopy and Document Scanning Services

Open Access Student Computing

Mobile Application Services

Student Administration Applications

 

Service Components:

Alma

Primo

e-resources

TIS SelfHelp

e-Books

Primo

Sentry Access Control

Inter Library loan

Ref Chatter

Kiosks

    

Modified 23/01/2018